[All remote jobs](https://jobicy.com/jobs.md)Open role[![DocuSign logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/11/983c701912e42bba3cdb33a6c5893414.jpeg)](https://jobicy.com/company/docusign.md)Remote opportunity at[DocuSign](https://jobicy.com/company/docusign.md) # Strategic Customer Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/docusign.md)Share6 Aug 2026Published39Listing views3Application actions6 Sep 2026Apply before Opportunity details ## About this role. AI SummaryDocusign is seeking a Strategic Customer Success Manager to own a portfolio of complex, high-value accounts. In this individual contributor role, you will drive renewals, expansion, and customer success by serving as a trusted executive advisor. You will lead negotiations, conduct executive business reviews, and collaborate with sales and other stakeholders. The role is remote and reports to the Director of Solution Consulting, Asia. It requires a data-driven, strategic approach to mitigate risk and accelerate growth. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis role involves managing the most complex accounts with high-stakes renewals and requires advanced negotiation, executive communication, and strategic thinking, making it highly challenging. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$140,000US market range$110k–$175k0$193k AI insightThe job posting does not list a specific salary. Based on market data for similar strategic customer success roles at major enterprise software companies in the United States, the estimated median base salary is approximately $140,000. This is a competitive range that reflects the seniority, account complexity, and revenue impact of the position. The actual offer may include performance-based bonus and equity, increasing total compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Strategic Account Management](https://jobicy.com/jobs?search_keywords=Strategic%20Account%20Management.md)[Renewals](https://jobicy.com/jobs?search_keywords=Renewals.md)[Executive Business Reviews](https://jobicy.com/jobs?search_keywords=Executive%20Business%20Reviews.md)[Value Realization](https://jobicy.com/jobs?search_keywords=Value%20Realization.md)[Contract Negotiation](https://jobicy.com/jobs?search_keywords=Contract%20Negotiation.md)[Forecasting](https://jobicy.com/jobs?search_keywords=Forecasting.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Enterprise SaaS](https://jobicy.com/jobs?search_keywords=Enterprise%20SaaS.md) Cover letter sampleDear Hiring Manager, I am excited to apply for the Strategic Customer Success Manager position at Docusign. With extensive experience in enterprise customer success and a strong record of achieving renewal and expansion targets, I am prepared to serve as a trusted advisor to your most complex accounts. My expertise in driving value realization, conducting executive business reviews, and leading strategic negotiations aligns well with the role's requirements. I am inspired by Docusign's mission to simplify agreements and would welcome the opportunity to contribute to your team. Copy Sample interview questionsHow do you build trust with executive stakeholders in strategic accounts?I start by understanding their business objectives and KPIs, then align our solution's value to those metrics through regular business reviews and data-driven insights. I prioritise transparency and proactive communication to establish myself as a reliable strategic partner. Can you describe a time you handled a challenging renewal negotiation? In a previous role, I identified an at-risk renewal early, collaborated with internal teams to address customer concerns, and successfully negotiated a multi-year expansion by demonstrating ROI. I used competitive analysis and customer usage data to create a compelling business case. How do you prioritize your time across a portfolio of high-value accounts? I use data to segment accounts by risk and opportunity, using health scores and usage trends to allocate resources to the highest impact activities. I regularly review the portfolio to adjust priorities based on changing renewal timelines and customer needs. How would you drive adoption in a complex, multi-stakeholder organization? I would map all stakeholders, create a tailored adoption plan with clear milestones, and leverage champions across departments to drive engagement. I would also use business reviews to align on value and adjust the approach based on feedback and usage data. Explain a time you expanded a strategic account. I identified a customer's unmet business need and positioned additional capabilities or services that directly solved that need. I assembled a business case with cross-functional support and presented it to the executive sponsor, resulting in a significant expansion and increased customer satisfaction. ## Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). ## What you’ll do The Docusign Strategic Customer Success Manager (CSM) is responsible for owning a portfolio of our most complex, high-value accounts and renewals in an assigned territory. The Strategic CSM serves as a trusted executive advisor, driving measurable return on investment for our customers and unlocking enterprise-wide digitalization at scale. Within their defined territory, the Strategic CSM is responsible for developing and executing sophisticated customer success and value strategies, identifying significant growth opportunities, leading complex negotiations to favorable renewal outcomes, and delivering insights that drive transformational change for customers and the business. The Strategic CSM is a critical member of the Account team, working in close partnership with our Sales Team (Account Executives) and cross-functional stakeholders. This position is an individual contributor role reporting to the Director, Solution Consulting, Asia. Responsibility * Prevent risk and accelerate growth across a portfolio of strategic accounts through proactive executive engagement, value realization, and alignment with key stakeholders, as measured by renewal and expansion outcomes * Achieve financial and strategic revenue, bookings, and billings targets across a high-value territory * Maintain and communicate a rolling forecast of your territory, surfacing renewal risk early and partnering with internal resources to develop resolution strategies * Own and lead complex, executive-level negotiation strategies for Docusign’s most strategic renewals while protecting and deepening customer trust * Conduct regular executive business reviews with customers to ensure enterprise-wide adoption, quantifiable value realization, and alignment with their primary business objectives * Develop and own comprehensive adoption strategies for complex, multi-stakeholder environments, leveraging key partners across the Docusign ecosystem to deliver transformational outcomes * Serve as the primary point of contact and escalation owner on behalf of strategic customers, driving swift resolution while maintaining long-term relationship health * Collaborate cross-functionally with Sales, Customer Success, Pricing, Legal, Revenue Operations, and Product Management to design and execute growth and risk mitigation strategies for the most critical accounts in the portfolio * Drive account expansion by serving as a senior voice within the account team — identifying and developing incremental growth opportunities and orchestrating the appropriate internal resources to execute * Apply rigorous portfolio analysis, evaluating usage trends, health signals, engagement data, and behavioral patterns to prioritize high-impact activities and deliver favorable outcomes for customers and Docusign * Champion best practices across all internal processes including opportunity management, data quality, CRM hygiene, quoting, and forecasting ## Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law. ## What you bring Basic * 6+ years of experience within Sales, Renewal Management, Account Management, and/or Customer Success, ideally within SaaS offerings and enterprise accounts * Demonstrated success in quota-carrying roles with a consistent track record of meeting or exceeding key performance indicators on a complex, high-value book of business * BA/BS degree or equivalent work experience Preferred * Proven ability to navigate multi-stakeholder, executive-level deal cycles using a trusted advisor and consultative approach * Exceptional contract negotiation skills with experience driving complex, high-value contracts to completion on time * Experience driving enterprise-wide adoption across large organizations, acting as a strategic change agent at the executive level * Demonstrated ability to lead persuasive value conversations with C-suite and senior executives, connecting Docusign’s capabilities to customers’ top business priorities * Proven ability to manage ambiguity and adapt quickly to shifting priorities across a strategic portfolio * Strong executive presence with superior organizational, prioritization, and communication skills * Excellent written and verbal communication skills * Ability to influence outcomes through high-trust relationships with both customers and internal partners ## Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice Show more [Apply now >](https://jobicy.com/jobs/150291-strategic-customer-success-manager-7.md) > Annual salary information is not provided for this position. 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