[All remote jobs](https://jobicy.com/jobs.md)Open role[![UnitedHealth Group logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/7b89ef085f81-221.webp)](https://jobicy.com/company/unitedhealth-group.md)Remote opportunity at[UnitedHealth Group](https://jobicy.com/company/unitedhealth-group.md) # SCA Customer Service Representative Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/unitedhealth-group.md)Share9 Aug 2026Published64Listing views3Application actions9 Sep 2026Apply before Opportunity details ## About this role. AI SummaryThis is a remote SCA Customer Service Representative position with Logistics Health Incorporated (LHI), part of the Optum family, focused on scheduling medical and dental services for military members. The role involves making outbound calls, responding to inquiries, and resolving issues while maintaining service level standards. Full-time schedule includes rotating shifts, occasional Saturdays, and an 8-week paid virtual training. Ideal candidates have prior call center and customer service experience, and the role offers a $1,500 sign-on bonus for external candidates. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 2/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 2/5GuidedFull ownership ### Communication Load 4/5IndependentCollaborative AI insightThe role is moderately easy because it involves following structured protocols and scripts, but handling sensitive healthcare and military situations, plus navigating multiple systems, adds a slight layer of complexity. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$45,000US market range$30k–$55k0$61k AI insightThe offered salary range of $32,000 - $58,000 has a median of $45,000, which aligns well with the national market for customer service representatives, especially for a remote role. This is competitive given the healthcare and military-focused nature of the position, and the sign-on bonus adds further value. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Service](https://jobicy.com/jobs?search_keywords=Customer%20Service.md)[Call Center](https://jobicy.com/jobs?search_keywords=Call%20Center.md)[Appointment Scheduling](https://jobicy.com/jobs?search_keywords=Appointment%20Scheduling.md)[Healthcare Industry](https://jobicy.com/jobs?search_keywords=Healthcare%20Industry.md)[Remote Work](https://jobicy.com/jobs?search_keywords=Remote%20Work.md)[Communication Skills](https://jobicy.com/jobs?search_keywords=Communication%20Skills.md)[Microsoft Office](https://jobicy.com/jobs?search_keywords=Microsoft%20Office.md)[Data Entry](https://jobicy.com/jobs?search_keywords=Data%20Entry.md)[Time Management](https://jobicy.com/jobs?search_keywords=Time%20Management.md)[Problem Solving](https://jobicy.com/jobs?search_keywords=Problem%20Solving.md) Cover letter sampleI am excited to apply for the SCA Customer Service Representative position with LHI/Optum. With over a year of call center and customer service experience, I am confident in my ability to schedule medical and dental services effectively while maintaining sensitivity to military culture. My background includes managing high volumes of calls, resolving inquiries promptly, and adhering to strict service level agreements. I am particularly drawn to this role because of the opportunity to contribute to workforce health programs that make a meaningful difference. My strong communication skills and proficiency with Microsoft Office tools will allow me to excel in this remote environment. I am fully available to complete the 8-week training and flexible to work the required shifts, including rotating Saturdays. Thank you for your consideration. I look forward to the possibility of bringing my dedication and reliability to your team. Copy Sample interview questionsHow would you handle a caller who is frustrated because they cannot get an appointment at their preferred time?I would remain calm and empathetic, actively listen to their concerns, and acknowledge their frustration. Then I would explain the available alternatives, such as different dates or nearby facilities, and try to find the best possible solution while adhering to contract guidelines. If needed, I would escalate to a supervisor when appropriate. Describe your experience with using multiple software applications simultaneously, such as entering data while talking to a customer. In my previous call center role, I frequently used a CRM system, scheduling tools, and email while on calls. I developed the ability to type quickly and accurately while listening to customers, which allowed me to maintain efficient call handling times without compromising service quality. Can you explain how you would manage your time and priorities during a high-volume call period? I would closely monitor the queue status and service level metrics, as emphasized in the job description. During high volume, I would stay focused on resolving each call efficiently while maintaining quality, avoid unnecessary hold times, and prioritize urgent or sensitive cases. I would also communicate with my team leader if the volume becomes unmanageable. Why do you want to work in a role that supports military members and their families? I have great respect for the sacrifices military members make, and I find purpose in supporting their healthcare needs. This role allows me to apply my customer service skills in a meaningful way, ensuring they receive timely and respectful care. I am comfortable and sensitive to military culture and would be proud to contribute to LHI's mission. How do you stay motivated and productive when working remotely? I create a structured daily routine, set up a dedicated workspace free from distractions, and take scheduled breaks to recharge. I also make sure to have a reliable high-speed internet connection and backup plan. Since remote work requires self-discipline, I hold myself accountable by tracking my performance metrics and staying in regular communication with my supervisor. $1,500 Sign-On Bonus for External Candidates This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Opportunities with Logistics Health Incorporated (LHI), part of the Optum family of business. We’re dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, Wis., a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together. This position is full time (40 hours / week), Monday – Friday and rotating Saturdays. Employees are required to have flexibility to work any of our assigned, 8-hour shift schedules during our normal business hours of 6:00 am – 12:00 am CST from Monday – Friday and a rotating shift between the hours of 7:00 am – 5:00 pm CST every other Saturday. It may be necessary, given the business need, to work occasional overtime and weekends. We offer 8 weeks of paid training. The hours during training will be 8:00 am – 4:30 pm CST, Monday – Friday. Training will be conducted virtually from your home. Watch this [video](https://uhg.video.uhc.com/media/t/1_tq68lgsj) to understand the expectations of being a remote worker with UnitedHealthcare. Primary Responsibilities: * Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines * Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling / fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture * Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries * Identify potential behavioral health situations and follow contract specific protocol to assist callers * Maintain constant awareness of service level and queue status in order to meet contractual requirements You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * High School Diploma / GED OR equivalent work experience * Must be 18 years of age OR older * 1+ years of call center experience * 1+ years of customer service experience * Ability to attend 100% of training for 8 weeks between the hours of 8:00 am – 4:30 pm CST, Monday – Friday * Ability to work any of our assigned, full time (40 hours / week), 8-hour shift schedules during our normal hours of operations of 6:00 am – 12:00 am CST from Monday – Friday and a rotating shift between the hours of 7:00 am – 5:00 pm CST every other Saturday, including the flexibility to work occasional overtime and weekends given the business need Preferred Qualifications: * Experience with Microsoft Office programs such as Microsoft Word (creating and editing word documents), Microsoft Excel (general spreadsheet navigation, data entry and sorting), and Microsoft Outlook (email and calendar) * Experience with working in the Healthcare Industry * Experience in working with Medicaid OR Medicare * Military experience Telecommuting Requirements: * Ability to keep all company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.) *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 – $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment. 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