[All remote jobs](https://jobicy.com/jobs.md)Open role[![ServiceNow logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/11/3f9f6951a15d7f9fff1e42f86a01430e.png)](https://jobicy.com/company/servicenow.md)Remote opportunity at[ServiceNow](https://jobicy.com/company/servicenow.md) # Customer Success Manager – Moveworks Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/servicenow.md)Share9 Aug 2026Published65Listing views4Application actions9 Sep 2026Apply before Opportunity details ## About this role. AI SummaryMoveworks, now part of ServiceNow, is seeking a Customer Success Manager to partner with enterprise customers and drive product value and adoption. This role involves building trusted advisor relationships with executive sponsors, translating business needs into solutions, and evolving customer onboarding strategies. The ideal candidate has 5+ years of account management or sales experience in SaaS, with strong problem-solving and stakeholder management skills. This position sits at the forefront of agentic AI adoption, offering a dynamic, high-growth environment. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis role requires significant experience (5+ years) and the ability to manage complex enterprise relationships, but it is not as technically demanding as engineering or product roles. The main challenge lies in balancing customer needs with product capabilities and driving measurable business value. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$111,000US market range$80k–$160k0$176k AI insightThe offered salary of $89,000-$133,000 has a median of $111,000, which is competitive for an enterprise Customer Success Manager in the US. Given the AI industry context and ServiceNow's scale, this package aligns well with market expectations and reflects the strategic importance of the role. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Enterprise Software](https://jobicy.com/jobs?search_keywords=Enterprise%20Software.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[AI](https://jobicy.com/jobs?search_keywords=AI.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Onboarding](https://jobicy.com/jobs?search_keywords=Onboarding.md)[Adoption Strategies](https://jobicy.com/jobs?search_keywords=Adoption%20Strategies.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Business Value](https://jobicy.com/jobs?search_keywords=Business%20Value.md) Cover letter sampleDear Hiring Manager, I am excited to apply for the Customer Success Manager position at Moveworks. With over 5 years of experience in SaaS account management and a proven track record of driving adoption in large enterprise accounts, I am confident in my ability to partner with your customers to deliver meaningful business value. I am particularly drawn to Moveworks' agentic AI platform and its potential to transform employee workflows. In my previous roles, I have successfully built trusted relationships with executive sponsors, navigated complex stakeholder landscapes, and collaborated cross-functionally to align product capabilities with business needs. My approach is process-focused and data-driven, ensuring that customers not only see the value of the product but also achieve their transformational goals. I am eager to bring my experience and passion for customer success to Moveworks and help shape the future of AI-enabled work. Thank you for your consideration. Sincerely, [Your Name] Copy Sample interview questionsCan you describe a time when you turned an at-risk customer into a successful, renewing account?I once had a customer who was frustrated with low adoption. I scheduled a deep-dive session to understand their workflows, identified gaps in training, and created a tailored onboarding plan. I also established weekly check-ins and provided them with a success roadmap. Within three months, adoption doubled and the customer renewed early. How do you build trust with executive sponsors in an enterprise account? I prioritize understanding their business priorities and speaking in terms of outcomes, not features. I proactively share data on usage and value realization, and I ensure that I bring solutions, not just problems, to our meetings. By consistently demonstrating ROI and aligning with their KPIs, I build credibility and trust. How would you adapt your communication when explaining a technical product limitation to a non-technical stakeholder? I would frame the limitation in terms of business impact and provide alternatives. For example, if the product can't do something yet, I'd explain what we are doing to address it, offer a workaround, and redirect the conversation to what the product can deliver today. The key is to be transparent while focusing on the value provided. What metrics do you focus on to measure customer success? I look at a mix of health and value metrics, including active usage, feature adoption, time-to-value, and CSAT. For enterprise accounts, I also track business outcomes like process automation volumes or case deflection rates. These metrics help me identify trends early and take proactive action. How do you collaborate with internal teams like product or sales to advocate for customer needs? I act as the voice of the customer by documenting common pain points and sharing them with product management during roadmap reviews. I also partner with sales on expansions by sharing success stories and business cases from my accounts. This ensures that customer needs are heard and that opportunities are aligned. ## Company Description Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world’s most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we’re transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s standard-setting workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Come join us! ServiceNow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market standard, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. ## Job Description What you get to do in this role: * You partner with our initial customers to drive product value * You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value * You partner cross-functionally to translate business needs and product requirements into new solutions for customers * You will evolve and iterate on our customer onboarding strategy * You work with internal teams and customers to drive adoption, engagement and growth * You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks * You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders * You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap ## Qualifications To be successful in this role you have: * You have 5+ years of account management, implementation, or sales experience in software/SaaS * You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience * You have experience supporting deployments with large enterprise customers * Process focused with strong problem-solving ability – always searching for a smarter, better way to achieve a goal * You have experience building strong internal and external relationships, including with senior-level executives throughout companies * You are diplomatic, have tact and you are poised under pressure * You possess a voracious appetite to learn and grow * You have completed a Bachelor’s degree * You are willing to travel 10-25% of the time FD21 For positions in this location, we offer a base pay of $89,000-$133,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. ## Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com)for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. 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