[All remote jobs](https://jobicy.com/jobs.md)Open role[![AlphaSense logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/01960e94-221.jpg)](https://jobicy.com/company/alphasense.md)Remote opportunity at[AlphaSense](https://jobicy.com/company/alphasense.md) # Senior Manager, Customer Success Operations Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/alphasense.md)Share9 Aug 2026Published34Listing views2Application actions9 Sep 2026Apply before Opportunity details ## About this role. AI SummaryAlphaSense is seeking a Senior Manager, Customer Success Operations to lead the operationalization of strategic customer projects and shape CS tools, systems, and processes. This role partners with CS leadership on program design, metrics strategy, and QBR ownership, while managing a Senior Analyst. The ideal candidate has broad cross-functional experience in customer success, account management, and go-to-market operations, with expertise in systems like Salesforce, Gainsight, and Tableau. This is a fast-paced, high-impact leadership role within the Revenue Operations team. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis role demands broad cross-functional expertise, strategic program design, and the ability to handle escalations and complex tooling, making it highly challenging. It requires senior-level leadership and decision-making in a fast-paced environment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$186,000US market range$140k–$220k0$242k AI insightThe offered salary range of $177,000-$195,000 is competitive and sits above the US market median for Senior Manager, Customer Success Operations roles. This reflects the high-level strategic responsibility and leadership required. The midpoint of $186,000 is attractive for candidates with strong CS operations and revenue operations experience. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Operations](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Operations.md)[Revenue Operations](https://jobicy.com/jobs?search_keywords=Revenue%20Operations.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Gainsight](https://jobicy.com/jobs?search_keywords=Gainsight.md)[Metrics & Analytics](https://jobicy.com/jobs?search_keywords=Metrics%20%20Analytics.md)[Process Optimization](https://jobicy.com/jobs?search_keywords=Process%20Optimization.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[QBR](https://jobicy.com/jobs?search_keywords=QBR.md)[Strategic Planning](https://jobicy.com/jobs?search_keywords=Strategic%20Planning.md)[Team Leadership](https://jobicy.com/jobs?search_keywords=Team%20Leadership.md) Cover letter sampleDear Hiring Manager, I am excited to apply for the Senior Manager, Customer Success Operations role at AlphaSense. With extensive experience in revenue operations and a passion for building scalable processes, I have successfully led CS operations for high-growth companies. My expertise in metrics, systems strategy, and cross-functional collaboration aligns perfectly with this position's requirements. I am eager to bring my leadership and operational rigor to AlphaSense to drive customer success at scale. Copy Sample interview questionsCan you describe your experience in operationalizing customer success programs at scale?In my previous role, I led the implementation of a new onboarding playbook that reduced time-to-value by 30%. I worked with CS leadership to define key metrics and built dashboards to track progress, ensuring the program was adopted across the team. How would you approach improving NRR and GRR through operational changes? I would start by analyzing the current customer journey, identifying churn risks and upsell opportunities from usage data. Then I would implement automated workflows in Gainsight to trigger interventions, and work with CSMs to standardize renewal processes. Describe a time you had to fix a broken workflow or tool integration. At my last company, Salesforce and Gainsight sync was failing, causing data discrepancies. I led a cross-functional team to diagnose the issue, worked with our IT and vendor support to resolve it, and implemented regular data quality checks. How do you prioritize between strategic projects and operational firefighting? I use a framework that assesses impact versus urgency. Firefighting needs immediate resolution, but I also allocate time weekly to strategic initiatives. I ensure a dedicated rhythm for projects and empower my team to handle routine issues. How would you manage the Quarterly Business Review (QBR) process for the CS organization? I would partner with CS leaders to define a template that highlights key metrics, wins, and risks. I'd collect data from Salesforce and Gainsight, coordinate inputs from each CSM, and run a consolidated QBR meeting. Then I'd track the 'Asks of the Business' to ensure follow-through. ## About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Role The Senior Manager, Customer Success Operations is a critical leadership role within our Revenue Operations team, owning the operationalization of our roadmap and strategic customer projects while also shaping the tools, systems, and processes that let Customer Success scale. You’ll be the go-to partner for CS leadership on program design, execution rigor, and cross-functional delivery, act as the senior escalation point when something breaks, and manage a Senior Analyst supporting our deployments along the way. This role is perfect for someone who enjoys turning ambitious programs into scalable, repeatable motions and wants a direct hand in how we run Customer Success operationally. About the Team The Customer Success – Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account managers, CSMs, implementation specialists, support specialists, and leadership. We create and implement operational reporting and analytics, improve processes, and enable strategic initiatives that impact the revenue organization. At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast paced, challenging environment. What You’ll Do * Domain Expertise: Bring broad, cross-functional fluency across customer success, account management, and adjacent go-to-market functions to set direction for how Customer Success Operations partners with the rest of the business. Exposure to pre-sales and application specialist functions is a plus. * Program & Process Operationalization: Define and continuously improve the operating model, cadence, and governance for our roadmap of strategic customer projects, and optimize existing Customer Success processes to ensure scalability as we grow. * Metrics Strategy: Set the strategic framework for how core Customer Success metrics, including NRR, GRR, and usage KPIs, connect to business outcomes, and use that framework to inform program investment, prioritization, and executive reporting. * Systems & Tool Strategy: Identify opportunities across our Customer Success tool strategy, spanning systems like Salesforce, Gainsight, Clari, Gong, and Tableau, and partner with senior leadership on investment priorities. * Firefighting & Escalation: Act as a senior escalation point for operational issues, whether a broken workflow, data discrepancy, or urgent tooling issue, and drive fast, durable resolution. * QBR Ownership: Own the Quarterly Business Review process end to end, building and refining templates with leaders and prioritizing the Asks of the Business that come out of QBRs. * Stakeholder Collaboration: Partner closely with CS leaders, Product, Sales, Support, Finance, BI, and Revenue Operations to align on priorities, gather requirements, and deliver on cross-functional initiatives. * Scale & Repeatability: Decide which programs are ready to scale and in what order, ensuring the playbooks and standards behind them hold up as coverage expands from a handful of accounts to full strategic segments. * Data Partnership: Partner with the Manager, Customer Success Operations on the KPI trackers, dashboards, and impact reporting that make each program measurable. * Data Integrity & Governance: Own accountability for the trustworthiness of CS reporting as it scales, ensuring the QA and governance practices behind it, source of truth, hierarchy integrity, field accuracy, hold up under executive level scrutiny, and escalate material data integrity risk before it reaches leadership. * People Management: Manage and develop the Senior Analyst, Customer Success Operations: set priorities, coach, and elevate their work from tactical execution to insight-driven impact. * Be the go to person for strategic program execution across the Customer Success organization. Who You Are * 8+ years of experience within a Revenue organization, playing a key role in driving productivity for the Customer Success team. * Prior people management experience required. * Experience owning or administering CS systems such as Salesforce, Gainsight, Clari, Gong, or Tableau, and evaluating new tools as needs evolve. * A strong project manager who enjoys making things better and can move ambiguous programs to scalable execution. * Proven ability to translate core SaaS and Customer Success metrics, including NRR, GRR, and usage-based KPIs, into strategic narratives for senior and executive stakeholders. * Excellent communication skills, and the ability to work in a dynamic, fast paced environment. * Enjoys working cross-functionally and building strong relationships with stakeholders across the business, including Product, Sales, Support, Finance, and BI. * Demonstrates exceptional organizational skills and attention to detail. * Bonus: experience with SQL, or a data warehouse tool such as Snowflake or BigQuery, and familiarity with a BI platform such as Tableau. For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. You may also be offered a performance-based bonus, equity, and a generous benefits program. Base Compensation Range$177,000—$195,000 USD AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: * AlphaSense never asks candidates to pay for job applications, equipment, or training. * All official communications will come from an @[alpha-sense.com](http://alpha-sense.com/) email address. * If you’re unsure about a job posting or recruiter, verify it on our [Careers page](https://www.alpha-sense.com/careers/). If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. 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