[All remote jobs](https://jobicy.com/jobs.md)Open role[![Zendesk logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/05/a151608a9113acccb09c9ebf7b0b2b6a.png)](https://jobicy.com/company/zendesk.md)Remote opportunity at[Zendesk](https://jobicy.com/company/zendesk.md) # Sales Operations Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/zendesk.md)Share9 Aug 2026Published61Listing views5Application actions9 Sep 2026Apply before Opportunity details ## About this role. AI SummaryZendesk is seeking a seasoned Sales Operations Lead for APAC to partner with the ANZ sales leadership, focusing on driving operational excellence, strategic insights, and scalable processes. This role involves owning core sales processes, forecasting, pipeline management, and acting as a proxy for the Regional Sales Leader. The ideal candidate has 8+ years of experience in high-growth SaaS environments, strong analytical skills (SQL, data visualization), and expertise in Salesforce. This is a hybrid role that requires collaboration across global teams and leverages AI/LLMs to enhance sales operations. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis role demands a high level of analytical, strategic, and leadership capability, including managing complex data models, forecasting, and acting as a proxy for sales leadership. The need to work across global teams and drive process improvements in a fast-paced SaaS environment adds to its difficulty. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$125,000US market range$85k–$160k0$176k AI insightThe salary for this Sales Operations Manager role is expected to be competitive given the senior level (8+ years) and the high-growth SaaS context. The US market median for similar roles is approximately $125,000, with a range of $85,000 to $160,000 depending on experience and location. Zendesk typically offers a comprehensive package including base salary, bonuses, and equity, making it attractive for top talent. ## Core skills Skills and capabilities most closely associated with this opportunity. [Sales Operations](https://jobicy.com/jobs?search_keywords=Sales%20Operations.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Forecasting](https://jobicy.com/jobs?search_keywords=Forecasting.md)[SQL](https://jobicy.com/jobs?search_keywords=SQL.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md)[GTM Strategy](https://jobicy.com/jobs?search_keywords=GTM%20Strategy.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Tableau](https://jobicy.com/jobs?search_keywords=Tableau.md)[Pipeline Management](https://jobicy.com/jobs?search_keywords=Pipeline%20Management.md)[AI/LLM](https://jobicy.com/jobs?search_keywords=AILLM.md) Cover letter sampleDear Hiring Manager, I am excited to apply for the Sales Operations Manager position at Zendesk. With over 8 years of experience in sales operations and GTM strategy within high-growth SaaS companies, I have developed a deep expertise in forecasting, pipeline management, and process optimization. My ability to partner with sales leadership and deliver actionable insights aligns perfectly with the requirements of this role. At my current role, I have successfully implemented scalable workflows and leveraged CRM and BI tools to drive data-driven decision-making. I am proficient in Salesforce, SQL, and data visualization platforms, and I have experience using AI/LLMs to streamline operations. I am eager to bring my strategic mindset and collaborative approach to support the ANZ sales team and contribute to Zendesk's global success. Thank you for considering my application. I look forward to the opportunity to discuss how I can add value to your team. Sincerely, [Your Name] Copy Sample interview questionsCan you describe your experience with sales forecasting in a SaaS environment, and how you ensure accuracy?I have managed forecasting for multi-million dollar sales territories by implementing a bottoms-up approach combined with historical trends and pipeline analysis. I regularly collaborate with sales reps and leadership to validate assumptions, and I use scenario planning in Salesforce to account for risks and opportunities. This has consistently improved forecast accuracy to within 10% variance. How have you utilized AI or LLMs to improve sales operations processes? In my previous role, I used an LLM to automate the generation of weekly sales performance summaries from CRM data, which saved our team several hours each week. I also worked on a project to use natural language processing to analyze call transcripts for win/loss insights, helping refine our sales messaging and coaching. Tell me about a time you acted as a strategic partner to a sales leader. What impact did you have? I partnered with a Regional VP to restructure their territory coverage, identifying gaps in high-growth segments and realigning reps to emerging markets. This resulted in a 15% increase in pipeline generation and improved quota attainment by the end of the quarter. I also provided regular insights on rep performance that guided coaching investments. How do you prioritize and manage multiple initiatives when supporting a sales team? I align initiatives with the overall GTM strategy and focus on high-impact, time-sensitive work first. I use a combination of stakeholder alignment, agile project management, and clear communication to ensure critical tasks are completed on time. I also delegate to offshore resources effectively, providing clear guidelines and checkpoints to maintain quality. Can you give an example of a scalable process you designed or improved that significantly enhanced sales efficiency? I implemented a lead scoring and routing process in Salesforce that automatically prioritized inbound leads based on firmographic and behavioral data. This reduced response time by 40% and increased conversion rates by 20%. The process was designed to be easily replicable across regions, and I documented the workflow for global adoption. ## Job Description Are you a data-savvy, process-minded Sales Operations professional ready to make a tangible impact? If you’re passionate about helping sales teams thrive, and thrive yourself in a fast-moving SaaS environment where your work truly matters, Zendesk is calling. We’re looking for a Sales Operations Lead for APAC to join our high-performing Go-to-Market (GTM) Operations team. This role is all about driving operational excellence and empowering our ANZ Sales team to deliver on its goals, through smart insights, scalable processes, and a deep understanding of how great sales orgs run. If you’re ready to step out from behind the scenes and become a strategic partner to Sales leadership, keep reading. What you’ll be doing Reporting to the Sr. Director of GTM Operations, APAC, you’ll be the go-to operations partner for the Regional VP of Sales for ANZ, helping shape and deliver the sales strategy in the region. You will: • Act as the operational right hand to the RVP, collaborating on forecasting, performance analysis, GTM planning, pipeline management, and regional execution. • Be ready to step in as a proxy for the Regional Sales Leader, representing the region in cross-functional discussions and global forums when needed. • Own core sales processes end to end — from sales forecasting and territory planning to demand generation, performance reporting, and quarterly business reviews. • Drive operational rigor by designing and improving scalable, effective workflows across the ANZ Sales organization. • Deliver actionable insights by interpreting data across Salesforce, BI tools, and other sources — guiding decisions on growth, performance, and coverage. • Champion data quality and act as the local SME for our sales tech stack enabling precision in pipeline, forecasting, and planning. • Collaborate globally with peers in GTM Ops, Enablement, and RevOps to influence process, tooling, and KPI standards. • Contribute to global initiatives where appropriate, ensuring the voice of ANZ is represented in broader field operations strategy. What you bring to the role We’re looking for someone who blends operational excellence with a hands-on, human-centered approach. You should have: * 8+ years of experience in a similar Sales Operations or GTM Strategy role within a fast-paced, high-growth SaaS environment (ideally at $1B+ scale). * A track record of partnering with sales leaders, delivering business-critical insights, and driving continuous improvement. * Demonstrated experience leveraging AI/LLMs to streamline business processes, automate workflows, or enhance sales operations analytics. * Strong analytical chops, you’re comfortable with complex models, data wrangling (SQL a plus), and data visualization tools (e.g., Tableau, Looker). * Expertise in CRM and sales tools, especially Salesforce, and a working understanding of pipeline hygiene, forecasting methodologies, and territory management. * Experience guiding and coaching remote analysts or offshore resources to support core business functions, ensuring alignment, clarity, and impact. * A growth mindset, you embrace change, seek feedback, and aren’t afraid to roll up your sleeves and drive results. * A team-first orientation, you’ll be part of a globally distributed, collaborative ops community that thrives on shared success. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. [Zendesk](http://www.zendesk.com/company/careers/?utm_source=other&utm_medium=organic&utm_campaign=job-description_Global_2025Q3) believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster [global diversity, equity, & inclusion](http://www.zendesk.com/diversity-inclusion/) in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please [click here](https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf). Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [peopleandplaces@zendesk.com](mailto:peopleandplaces@zendesk.com) with your specific accommodation request. Show more [Apply now >](https://jobicy.com/jobs/150393-sales-operations-manager.md) > Annual salary information is not provided for this position. 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