[All remote jobs](https://jobicy.com/jobs.md)Open role[![Juniper Square logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/90c359a8bed816e81ea39fa33a8314f3.png)](https://jobicy.com/company/juniper-square.md)Remote opportunity at[Juniper Square](https://jobicy.com/company/juniper-square.md) # Senior Customer Support Specialist – UK Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/juniper-square.md)Share11 Aug 2026Published46Listing views3Application actions11 Sep 2026Apply before Opportunity details ## About this role. AI SummaryJuniper Square is seeking a Senior Customer Solutions Specialist to join the EMEA team, serving as a product expert for private equity customers. The role involves troubleshooting complex issues, collaborating with cross-functional teams, and managing escalations. The ideal candidate is a creative problem solver with strong B2B customer-facing skills. This is a founding team opportunity in a fast-growing fintech company. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires expert-level platform knowledge, handling of complex and high-stakes customer escalations, and effective cross-functional collaboration, making it challenging and demanding a senior skill set. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianAbove market$700,000US market range$55k–$90k0$770k AI insightThe offered minimum salary of $700,000 is significantly higher than the current US market range for Senior Customer Support Specialists, which spans from $55,000 to $90,000 annually. This may be due to a listing error, or it could represent a specialized executive-level package. It is recommended to confirm the exact compensation details during the interview process. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Support](https://jobicy.com/jobs?search_keywords=Customer%20Support.md)[Technical Troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20Troubleshooting.md)[B2B Communication](https://jobicy.com/jobs?search_keywords=B2B%20Communication.md)[Private Markets](https://jobicy.com/jobs?search_keywords=Private%20Markets.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[CRM](https://jobicy.com/jobs?search_keywords=CRM.md)[Problem Solving](https://jobicy.com/jobs?search_keywords=Problem%20Solving.md)[Client Relationship Management](https://jobicy.com/jobs?search_keywords=Client%20Relationship%20Management.md)[Escalation Management](https://jobicy.com/jobs?search_keywords=Escalation%20Management.md)[Product Expertise](https://jobicy.com/jobs?search_keywords=Product%20Expertise.md) Cover letter sampleDear Hiring Manager, I am writing to express my enthusiasm for the Senior Customer Solutions Specialist role at Juniper Square. With a strong background in B2B technical support and a proven ability to resolve complex issues, I have helped customers maximize value from SaaS platforms. I thrive in collaborative, fast-paced environments and take pride in building trusted client relationships. I am excited about the opportunity to join the EMEA founding team and contribute to Juniper Square's growth. Copy Sample interview questionsDescribe a complex technical issue you resolved for a customer. How did you troubleshoot it, and what steps did you take to ensure customer satisfaction?I once encountered a customer who was unable to generate financial reports due to a data synchronization error. I systematically isolated the issue by reviewing logs, replicating the problem, and collaborating with engineering to identify a backend bug. I kept the customer informed throughout the process, set clear expectations, and provided a temporary workaround. After the fix, I followed up to verify satisfaction and shared the feedback with the product team. How do you stay up-to-date with new product features and technologies in a rapidly evolving platform like Juniper Square? I make it a habit to review release notes, participate in internal training sessions, and experiment with the platform in a sandbox environment. I also join product feedback forums and collaborate with colleagues to share best practices. This ensures I can confidently guide customers with accurate and current information. Tell me about a time you had to manage a high-stakes escalation. How did you de-escalate the situation and rebuild trust? A customer was experiencing a critical system outage that impacted their day-end processing. I immediately acknowledged the issue, committed to a regular update cadence, and coordinated with senior engineers to prioritize the fix. I empathized with the customer's stress, provided transparent timelines, and offered a post-incident report. This approach reduced their frustration and restored confidence in our service. How would you handle a situation where you don't know the answer to a customer's question but need to respond promptly? I would first acknowledge the customer's concern, let them know I'm investigating, and provide an estimated timeframe for a response. I'd then research internally using documentation, knowledge bases, or by consulting experts. I would proactively communicate progress and ensure the customer receives an accurate solution in a timely manner. Why do you want to work at Juniper Square, and how does this role align with your career goals? I am drawn to Juniper Square's mission to transform private markets through technology. The role offers an opportunity to combine my customer support expertise with my interest in the fintech industry. I am eager to contribute to the EMEA team's growth and develop leadership skills in a high-impact, collaborative environment. ## About Juniper Square Private markets are one of the largest, most complex, and most underserved corners of global finance. Our mission at Juniper Square is to unlock their full potential. We’re the Operations Partner trusted by 2,300+ GPs, unifying technology, data, and fund administration services into a single platform that helps GPs move faster, make better decisions, and scale with precision. With $300B+ under administration and 700,000+ LPs on platform, we’ve built the scale to match our ambition. And with JunieAI, our purpose-built AI platform, we’re reimagining how private markets operate, embedding intelligence across every workflow. Founder-led since 2014, backed by $350M+ in funding, and now 1,000+ employees strong, we’re building a company designed to shape the future of private markets for decades to come. Our culture is built for people who want to do ambitious, meaningful work alongside exceptionally talented teammates. We think like owners, move with urgency, and take pride in solving hard problems that truly matter to our customers and the future of private markets. We believe the best ideas come from open debate, deep collaboration, and diverse perspectives, which is why we believe transparency is the default and feedback makes us stronger. If you’re energized by high standards, rapid growth, and the opportunity to help define a category at a pivotal moment, come join us! Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in [digital-first](https://blog.junipersquare.com/juniper-square-ponders-future-of-office-with-digital-first-hybrid-workplace-strategy/) operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time. ## About your role Are you a creative problem solver who loves to learn new technologies and guide others? We’d love for you to consider joining Juniper Square as a Senior Customer Solutions Specialist. This role will be a founding member of our EMEA team, working directly with executives and collaborating with Product, Engineering, and Customer Success to deliver exceptional customer experiences. You’ll be a valuable partner to our private equity customers, serving as a product expert, troubleshooting complex issues, and collaborating cross-functionally. We have a culture of continuous learning and growth, developing communication, problem-solving, and project management skills. This role is great for those looking to continue in their career in Customer Success, Technical Consulting, Sales, or Customer Enablement. ## What you’ll do * Deliver outstanding technical assistance to our customers via phone, email, Zoom and chat while taking ownership of timely solutions * Develop expert-level knowledge of our Juniper Square platform and the private markets industry in order to share best practices and guide customers to success * Use B2B customer-facing skills by developing strong relationships with customers and act as their trusted advisor * Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement complex solutions for our customers * As needed, guide customers throughout their onboarding journey and hold client meetings to review their needs for success * Advocate by sharing customer feedback to inform product development and improvements * Demonstrates cross-functional understanding of the customer journey, collaborating effectively with other teams to address customer needs and proactively communicate potential risks * Independently manage high-profile customer escalations, leveraging product expertise to handle challenging customer questions and objections, de-escalate difficult situations, and consistently achieve high CSAT (Customer Satisfaction) scores * Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise * You might be subject to travel to the US ## Qualifications * Bachelor’s degree (Finance, Accounting, Economics, MIS, or business related degree preferred) * 4-6 + years of professional experience in a relevant setting * Excellent written and verbal communication skills * Demonstrate assertiveness and perseverance when resolving customer requests * Team-first attitude, high level of empathy, and passion for helping others * Strong troubleshooting, problem solving, and analytical ability * Excellent time management and organizational skills * Strong technical aptitude and a desire to learn and develop new skills * Ability and openness to work U.K. business hours for business and customer needs, but flexible to join periodic later meetings (several times a month) At Juniper Square, we believe building a diverse workforce and an inclusive culture makes us a better company. If you think this job sounds like a fit, we encourage you to apply even if you don’t meet all the qualifications. ## Compensation Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Benefits include: * Supplemental health and dental coverage for you and your family * Comprehensive paid holiday leave in addition to company-recognized holidays * Paid family leave, medical leave, and bereavement leave policies * Pension contributions * Annual professional development stipend Your recruiter can provide additional details about compensation and benefits. #LI-Remote #LI-BA1 Show more [Apply now >](https://jobicy.com/jobs/150473-senior-customer-support-specialist-uk.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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