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# Senior Customer Activation Manager | Partnerships

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/ramp.md)Share11 Aug 2026Published38Listing views1Application actions11 Sep 2026Apply before  Opportunity details

## About this role.

AI SummaryThis role is for a Senior Customer Activation Manager on the Partnerships team at Ramp, a fintech company. The manager will own activation and early growth of partner-referred customers, building strong relationships with accounting, private equity, and venture capital partners. Responsibilities include developing partner onboarding, educating on product integrations, and driving customer activation at scale. The ideal candidate has 5+ years of partner success experience, exceptional project management skills, and thrives in a fast-paced environment. The role offers a competitive salary range of $138,000 to $210,000 per year.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

4/5EasyHard

### Pace & Pressure

5/5RelaxedFast-paced

### Autonomy Level

4/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThis role requires senior-level experience, deep partner ecosystem fluency, and the ability to build a new program from scratch, making it challenging. The fast-paced environment and high-stakes nature of the fintech industry further increase the difficulty.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianHighly competitive$174,000US market range$138k–$210k0$231k

AI insightThe offered salary range of $138,000 - $210,000 is competitive for a Senior Customer Activation Manager role. The median of $174,000 aligns with market rates for senior partner success positions at high-growth fintech companies. The range demonstrates Ramp's commitment to attracting top talent.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Partner Success](https://jobicy.com/jobs?search_keywords=Partner%20Success.md)[Customer Activation](https://jobicy.com/jobs?search_keywords=Customer%20Activation.md)[Relationship Management](https://jobicy.com/jobs?search_keywords=Relationship%20Management.md)[Project Management](https://jobicy.com/jobs?search_keywords=Project%20Management.md)[Onboarding](https://jobicy.com/jobs?search_keywords=Onboarding.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Communication](https://jobicy.com/jobs?search_keywords=Communication.md)[QuickBooks](https://jobicy.com/jobs?search_keywords=QuickBooks.md)[Process Improvement](https://jobicy.com/jobs?search_keywords=Process%20Improvement.md)[Financial Services](https://jobicy.com/jobs?search_keywords=Financial%20Services.md)

Cover letter sampleDear Hiring Manager,

I am excited to apply for the Senior Customer Activation Manager position at Ramp. With over 5 years of experience in partner success and a proven track record of driving customer activation, I am confident in my ability to build strong relationships with partners and deliver exceptional onboarding experiences. My background working with accounting firms and understanding their needs aligns perfectly with this role. I am eager to contribute to Ramp's mission of building smart infrastructure for finance teams.

Sincerely, [Your Name]

Copy   Sample interview questionsDescribe a time you successfully activated a partner-referred customer and drove their early growth. What steps did you take?In my previous role, I managed a partner-referred customer from a major accounting firm. I started by understanding their specific business needs and goals, then developed a tailored onboarding plan that leveraged Ramp's integrations. I scheduled regular check-ins, provided educational resources, and quickly addressed any technical issues by collaborating with our engineering team. As a result, the customer activated within the first month and expanded usage by 30% in the first quarter.

How do you manage conflicting priorities between multiple partners and their customers?

I use a prioritization framework that considers the potential impact, urgency, and strategic importance of each request. I communicate transparently with partners about timelines and set clear expectations. I also leverage project management tools to track progress and ensure nothing falls through the cracks. By staying organized and proactive, I can balance competing demands while maintaining strong relationships.

How would you approach building a partner onboarding program from scratch?

I would start by researching best practices and gathering feedback from key partners to understand their needs. I would design a scalable onboarding curriculum that includes clear milestones, educational materials, and hands-on configuration support. I would also establish metrics to measure activation success and iterate based on data. Finally, I would collaborate with product and marketing teams to ensure alignment and create a seamless partner experience.

Tell me about a time you worked with product and engineering to resolve a technical issue for a partner.

A partner reported that their client's data was not syncing correctly with our platform. I immediately documented the issue and escalated it to engineering, providing detailed logs and a reproduction path. I acted as the liaison between the partner and the engineering team, keeping everyone informed of progress. The issue was resolved within 48 hours, and I followed up with the partner to ensure their satisfaction and prevent future occurrences.

How do you stay updated on product integrations and configurable options to effectively educate partners?

I make it a priority to continuously learn about product updates by reading release notes, attending internal training sessions, and experimenting with the product myself. I also maintain a knowledge base of common partner questions and best practices. Additionally, I regularly engage with product managers and engineers to gain deeper insights into the roadmap and technical capabilities, ensuring I can provide accurate and timely guidance to partners.

## About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

## About the Role

Customer Activation Managers on the Partnerships team own the activation and early growth of Ramp’s partner-referred customers. As an early member of the team, you will have the opportunity to help build and refine the Partner Success program and define the implementation motion to drive activation and expansion.

## What You’ll Do

Partner Relationship Management

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Build and maintain strong, long-term relationships with key partners segments, including Accounting, Private Equity, and Venture Capital

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Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges.

Drive Partner Enablement and Customer Activation

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Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products

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Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale

## What You Need

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Minimum 5 years of experience in Partner Success

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Fluency with partner ecosystem operations

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Exceptional project management and time management

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Excellent verbal and written communication

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Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed

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Desire to learn our product inside out. Understand why Ramp was built the way it was and know how to communicate this effectively

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Proven track record of exceeding quota and/or outperforming key target metrics

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Ability to anticipate customer needs and position product solutions accordingly

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High adaptability and ability to thrive in a fast-paced environment

## Nice to Haves

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Experience with accounting partners, Private Equity, and/ or Venture Capital

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Experience contributing to the development and growth of new teams

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Familiarity with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft Dynamics

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Experience with financial services sales

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Experience at a high-growth startup

## Benefits available to all full-time Ramp employees (Global)

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Flexible PTO

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Centralized home-office equipment ordering

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Health and wellness stipend

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Budget for intra-office travel

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Weekly coffee stipend

## United States

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100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

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One Medical annual membership

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401(k), including employer match on contributions made while employed by Ramp

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Fertility HRA (up to $10,000 per year)

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Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

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Pet insurance

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In-office perks: lunch, snacks, drinks, and more

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Relocation support to NYC or SF (as needed)

## Canada

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Group medical, dental, and vision coverage through Sun Life

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Life, AD&D, and disability coverage

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Fertility drug coverage (up to $4,000 lifetime)

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Group Retirement Plan with employer match (RRSP + DPSP)

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Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay

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Employee Assistance Program and virtual care through Lumino Health

## United Kingdom

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Private medical insurance through Freedom Elite

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Virtual GP and at-home care via eMed x Livi

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Workplace pension through Penfold, with salary sacrifice option

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Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

## Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

## Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @[Ramp.com](http://Ramp.com) email addresses and will never ask for payment or sensitive personal information during the hiring process.

[Ramp Applicant Privacy Notice](https://ramp.com/legal/applicant-privacy-notice)

Show more

[Apply now >](https://jobicy.com/jobs/150478-senior-customer-activation-manager-partnerships.md)

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