[All remote jobs](https://jobicy.com/jobs.md)Open role[![Samsara logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/dd26f5ca-221.jpg)](https://jobicy.com/company/samsara.md)Remote opportunity at[Samsara](https://jobicy.com/company/samsara.md) # Manager I, Customer Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/samsara.md)Share11 Aug 2026Published50Listing views3Application actions11 Sep 2026Apply before Opportunity details ## About this role. AI SummarySamsara is seeking a Manager I for its Scaled Customer Success team in Canada, responsible for leading a team of CSMs serving mid-market customers. The role focuses on hiring, coaching, performance management, and driving KPIs such as net revenue retention, adoption, and health scores. The manager will also identify process improvements and automation opportunities while collaborating cross-functionally. This is a remote position in a hyper-growth IoT company that values autonomy, relationship building, and a customer-first mindset. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis role balances people management, operational KPI ownership, and strategic process improvement, which requires solid leadership and analytical skills. While not highly complex technically, the scope of managing a high-volume customer success team in a fast-paced environment adds moderate difficulty. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$130,000US market range$90k–$160k0$176k AI insightThe job posting does not list a specific salary. For a Customer Success Manager Manager-level role in the US market, the typical base salary ranges from $90,000 to $160,000, with a median around $130,000. This position likely includes competitive base pay, equity, and benefits, which is consistent with Samsara's technology industry standards. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Team Leadership](https://jobicy.com/jobs?search_keywords=Team%20Leadership.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[IoT](https://jobicy.com/jobs?search_keywords=IoT.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md)[KPI Management](https://jobicy.com/jobs?search_keywords=KPI%20Management.md)[Process Improvement](https://jobicy.com/jobs?search_keywords=Process%20Improvement.md)[Communication](https://jobicy.com/jobs?search_keywords=Communication.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Remote Work](https://jobicy.com/jobs?search_keywords=Remote%20Work.md) Cover letter sampleDear Hiring Team, I am excited to apply for the Manager I, Customer Success Manager position at Samsara. With my background in leading customer success teams and driving adoption of IoT solutions, I understand the importance of helping customers achieve tangible business outcomes. I have a proven track record of coaching teams to exceed net revenue retention and health score targets while fostering a culture of continuous improvement. Samsara's mission to digitize physical operations deeply resonates with me, and I am eager to bring my leadership and strategic thinking to your Canada Scaled Customer Success team. Thank you for considering my application. Copy Sample interview questionsHow would you motivate a team of CSMs handling high-volume books of business?To motivate a CSM team, I would focus on clear goal-setting, regular recognition of achievements, and providing opportunities for professional growth. I'd ensure each team member sees a direct link between their work and the company's mission, and I'd celebrate small wins to maintain momentum. Additionally, I would conduct regular 1:1s to understand individual motivators and address any burnout early. Describe a time you improved a customer success process to drive efficiency. In a previous role, I noticed that our CSMs spent excessive manual time on health checks. I worked with the data team to build automated health score triggers and at-risk alerts, which reduced manual tracking time by 30%. This allowed CSMs to focus on high-touch interventions with at-risk customers, ultimately improving renewal rates and NRR. How would you approach a CSM who is underperforming? I would first analyze the root cause by reviewing their pipeline, customer feedback, and recent metrics. Then I'd have a structured conversation to set clear expectations and co-create an action plan with specific milestones, regular check-ins, and additional training if needed. I would provide consistent feedback and document progress, while also being transparent about consequences if improvement is not achieved. How do you balance customer needs with business KPIs? Balancing customer needs and KPIs starts with aligning them: when customers derive real value from the product, business metrics like retention and adoption naturally improve. I would train my team to understand each customer's success criteria and map those to the value of our platform. I'd also use data to identify where customer pain points may be affecting KPIs, and advocate for product or process changes when needed. Why do you want to join Samsara specifically? I want to join Samsara because of its mission to digitize physical operations and its impact on real-world industries like transportation and construction. The opportunity to lead a scaled customer success team in a hyper-growth, recently public company is exciting and aligns with my strengths in building teams and driving process improvements. I'm also drawn to the autonomy and support Samsara offers, which empowers employees to make a lasting impact. Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara’s Canada Scaled Customer Success team advises and guides our Scaled customer base, ensuring they implement and adopt Samsara, and continuously gain business value from our products using digital communications and self-serve resources. As the manager of the Scaled Customer Success team, you will improve our Scaled Customer Success motion, provide focused coaching for each team member, and be an inspiring leader who establishes an energizing team culture for the team. This is a remote position open to candidates residing in Canada. You should apply if: * You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. * You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. * You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. * You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. * You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: * Hire, onboard, and develop a high-performing team of ICs and CSMs covering the Canada (Mid-Market) segment. * Manage individual performance * Deliver results across team KPIs and org level OKRs * Identify and implement process-improvement opportunities; such as systems efficiency gains and leaning into data resulting in increased automation * Lead from the front with a willingness to get hands dirty Team Leadership & Performance * Hire, onboard, and develop a high-performing team of CSMs covering the Canada (Commercial & Mid-Market) segment. * Set clear expectations, goals, and KPIs (e.g., net revenue retention, adoption rates, health scores, business review and implementation completion, risk management). * Run structured 1:1s, pipeline reviews, and risk reviews; deliver consistent coaching and developmental feedback. * Recognize and grow top talent; address underperformance quickly and fairly. * Manage capacity and account assignment across a high-volume book to balance IC and CSM workload and customer coverage. Digital Scale Program Ownership * Own and continuously improve the Digital Scale journey for Canada. * Define and execute digital plays (onboarding sequences, adoption campaigns, renewal outreach, health score triggers) in partnership with Marketing and CS Operations. Customer Outcomes & Execution * Ensure the team drives measurable value for Commercial and Mid-Market customers through structured onboarding, adoption, expansion, and renewal motions. * Review and elevate the quality of Customer Success Plans, Business Reviews, and executive-ready materials across the portfolio. * Oversee book-of-business risk management, ensure early identification, clear ownership, and documented action plans for at-risk accounts. * Support ICs and CSMs in high-stakes customer moments (Implementation kickoffs, QBRs, escalation calls, executive check-ins) as needed. Strategy, Process & Enablement * Translate company and CS strategy into a clear operating model for the Commercial and Mid-Market segment, defining cadence, plays, and standards for both low-touch and digital motions. * Standardize and improve core processes across Canada (onboarding-to-steady-state handoff, BR cadence, risk playbooks, escalation paths). * Use data and tooling (CS platform, CRM, product analytics, digital engagement tools) to monitor performance, surface insights, and guide team decisions. * Partner with Enablement to ensure the team has the skills, playbooks, and resources to succeed across a distributed, high-volume territory. Cross-Functional Collaboration * Serve as the primary CS point of contact for Sales, Renewals, Services, and Support leaders for the segment. * Partner with Sales on account planning, expansion strategy, and commercial alignment across Mid-Market accounts. * Provide structured feedback to Product and Operations on recurring customer themes, friction points, and feature gaps specific to the Commercial and Mid-Market segments. * Represent the Scale customer voice in internal forums and influence roadmap and policy decisions. Culture & Leadership * Model and reinforce the company’s cultural principles: customer focus, growth mindset, inclusion, and teamwork. * Foster an environment of psychological safety, accountability, and continuous improvement. * Communicate clearly and regularly with senior leadership on progress, risks, headcount, and territory health. Minimum requirements for the role: * 2+ years of experience managing a team * Experience implementing a scaled (low touch) onboarding or account management program. SaaS experience preferred. * This is a demanding position with high internal visibility that requires strong work ethic, prioritization, and high emotional intelligence * Experience with a customer success CRM such as Gainsight or Totango * Solutions-oriented with strong problem solving skills * Comfort in a fast-paced, performance-based, and change-heavy environment * Strong bias for action, the ability to think big, with insistence on high standards * Bachelor’s degree from a 4-year institution Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below. Annual OTE Salary$134,172.50—$173,635 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why [our rewards](https://www.samsara.com/company/careers/benefits) are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [accessibleinterviewing@samsara.com](mailto:accessibleinterviewing@samsara.com) or [click here](https://forms.gle/DrM6DFQUiSgfPtCVA) if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use [Tofu](https://hiretofu.com/privacyPolicy), a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s [Candidate Privacy Notice](https://www.samsara.com/legal/candidate-privacy-notice) for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our [blog post here](https://samsara.com/blog/avoiding-fake-job-offers). Show more [Apply now >](https://jobicy.com/jobs/150479-manager-i-customer-success-manager.md) > Annual salary information is not provided for this position. 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