[All remote jobs](https://jobicy.com/jobs.md)Open role[![Clickhouse logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/6394b9a0-221.png)](https://jobicy.com/company/clickhouse.md)Remote opportunity at[Clickhouse](https://jobicy.com/company/clickhouse.md) # Senior Technical Customer Support Engineer – Australia Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/clickhouse.md)Share11 Aug 2026Published48Listing views4Application actions11 Sep 2026Apply before Opportunity details ## About this role. AI SummaryThis Senior Technical Customer Support Engineer role at ClickHouse is a customer-facing position providing world-class support to users, customers, and prospects across APJ and APAC. The job involves troubleshooting complex issues, creating solutions, and collaborating with global teams including Engineering and Go-To-Market. The ideal candidate brings deep technical expertise in areas like SQL databases, OLAP, distributed systems, or ClickHouse itself. It is a fully remote position based in Australia, requiring self-motivation, strong communication, and a 24x7 support mindset. As part of a fast-growing cloud company, this role offers an exciting opportunity to work with cutting-edge real-time analytics technology. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role demands a broad and deep technical background across databases, distributed systems, and cloud-native architectures, along with the ability to handle diverse customer interactions under SLAs. The senior nature of the role and the fast-paced, high-growth environment increase its complexity. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$110,000US market range$85k–$135k0$149k AI insightThe offered salary was not specified, so an estimate is provided based on US market data for senior technical support engineers at high-growth technology companies. The median salary of $110,000 is competitive and reflects the advanced technical requirements and customer-facing responsibilities of the role. Actual compensation may vary based on location, experience, and additional benefits. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical Support](https://jobicy.com/jobs?search_keywords=Technical%20Support.md)[SQL](https://jobicy.com/jobs?search_keywords=SQL.md)[ClickHouse](https://jobicy.com/jobs?search_keywords=ClickHouse.md)[OLAP](https://jobicy.com/jobs?search_keywords=OLAP.md)[Distributed Systems](https://jobicy.com/jobs?search_keywords=Distributed%20Systems.md)[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Remote Troubleshooting](https://jobicy.com/jobs?search_keywords=Remote%20Troubleshooting.md)[Documentation](https://jobicy.com/jobs?search_keywords=Documentation.md)[Database Administration](https://jobicy.com/jobs?search_keywords=Database%20Administration.md)[SRE](https://jobicy.com/jobs?search_keywords=SRE.md) Cover letter sampleDear Hiring Team, I am excited to apply for the Senior Technical Customer Support Engineer position at ClickHouse. With extensive experience in SQL databases, distributed systems, and customer-focused technical support, I am confident in my ability to help your users succeed. I thrive in fast-paced, remote environments and enjoy solving challenging data problems. I look forward to contributing to your mission of transforming how companies use data. Copy Sample interview questionsHow would you troubleshoot a slow-running query in ClickHouse?I would start by examining the query profile and system tables to identify bottlenecks such as high CPU, memory, or disk I/O. Then I would review the table schema, indexes, and data distribution to optimize the query or suggest schema improvements. Describe a time you successfully handled a difficult or escalated customer issue. When a customer faced a critical data inconsistency, I first acknowledged their urgency and set clear expectations. I then collaborated with our engineering team to reproduce the issue, provided regular updates to the customer, and implemented a permanent fix while also improving our monitoring. How do you stay current with new ClickHouse features and industry trends? I regularly read release notes, follow community forums and blogs, and participate in webinars and meetups. I also experiment with new features in a test environment and share my learnings with colleagues to ensure continuous improvement. What experience do you have with distributed systems and high-availability environments? I have worked with clustered environments where I learned about replication, sharding, and consistency trade-offs. I have also handled failover scenarios and ensured data integrity during node failures, which is essential for supporting a system like ClickHouse. Why do you want to work at ClickHouse, and how does your background align with this role? I am passionate about real-time analytics and excited by ClickHouse's rapid growth and innovative technology. My experience in technical support, database administration, and building trusted customer relationships directly aligns with the responsibilities of this role, and I am eager to bring my skills to your global team. ## About ClickHouse Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With more than 4,000 customers and ARR that has grown over 250 percent year over year, ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads. The company’s sustained, accelerating momentum was recently validated by a $400M Series D financing round. Over the past three months, customers including Capital One, Lovable, Decagon, Polymarket, and Airwallex have adopted the platform or expanded existing deployments. These customers join an established base of AI innovators and global brands such as Meta, Cursor, Sony, and Tesla. We’re on a mission to transform how companies use data. Come be a part of our journey! We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking a Technical Support Engineer to join our global Support Engineering team. We hope to find you ready to take on a large variety of tasks related to our customers locally in APJ as well as more regionally across APAC and EMEA. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll-up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base. Note: This is a remote position, but candidates must be located in Australia What you will be doing: * Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings * Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training * Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers * Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers And of course: * You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements (“SLAs”) on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone * You will build strong, trusted relationships with colleagues, customers, and partners What you bring along: * Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems * Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer * Be present and available according to the scheduling required to deliver high-quality 24×7 Support in a global, distributed environment * Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity * A mindset of teamwork, global engagement, empathy, and solving challenging problems * A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet * The ability to build trusted relationships with colleagues, customers, and partners * You are self-driven, curious, and eager to continuously learn and grow Bonus points: * Experience with ClickHouse * Experience with OSS and open-source technologies, as a user, community member, or contributor * Experience with Azure, GCP or AWS * Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others ## Compensation For roles based in the United States, the typical starting salary range for this position is listed above. In certain locations, such as the San Francisco Bay Area and the New York City Metro Area, a premium market range may apply, as listed. These salary ranges reflect what we reasonably and in good faith believe to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or lower than the amounts listed, and the ranges may be subject to future adjustments. An individual’s placement within the range will depend on various factors, including (but not limited to) education, qualifications, certifications, experience, skills, location, performance, and the needs of the business or organization. If you have any questions or comments about compensation as a candidate, please get in touch with us at [paytransparency@clickhouse.com](mailto:paytransparency@clickhouse.com). ## Perks * Flexible work environment – ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 20 countries. * Healthcare – Employer contributions towards your healthcare. * Equity in the company – Every new team member who joins our company receives stock options. * Time off – Flexible time off in the US, generous entitlement in other countries. * A $500 Home office setup if you’re a remote employee. * Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. Culture – We All Shape It As part of a rapidly scaling start up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values [here](https://clickhouse.com/company/careers). Check out our[blog posts](https://clickhouse.com/blog) or follow us on [LinkedIn](https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true) to find out more about what’s happening at ClickHouse. Equal Opportunity & Privacy ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see [here](https://clickhouse.com/legal/applicant-privacy-notice) for our Privacy Statement. Show more [Apply now >](https://jobicy.com/jobs/150483-senior-technical-customer-support-engineer-australia.md) > Annual salary information is not provided for this position. 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