[All remote jobs](https://jobicy.com/jobs.md)Open role[![Coursera logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/d9c44721-221.png)](https://jobicy.com/company/coursera.md)Remote opportunity at[Coursera](https://jobicy.com/company/coursera.md) # Senior Manager – Customer Success Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/coursera.md)Share11 Aug 2026Published56Listing views3Application actions11 Sep 2026Apply before Opportunity details ## About this role. AI SummaryCoursera, now combined with Udemy, seeks a Senior Manager of Customer Success to lead a team of ~10 CSMs across Corporate, Campus, and Government businesses in Southeast Asia and Oceania. The role focuses on driving customer partnership health, renewals, and expansion revenue while acting as an executive sponsor for key accounts. This leader will join the global CS leadership team, collaborating with Sales, Marketing, and Product to influence strategy and execution. Success is measured through KPIs like account health, CSQLs, and renewal rates, as well as team recruitment, coaching, and retention. The role is remote-friendly within the region and offers high autonomy. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role demands leadership of a large team, mastery of complex financial metrics, and cross-functional influence across multiple regions, making it high difficulty but manageable for experienced managers. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$150,000US market range$120k–$190k0$209k AI insightThe salary was not listed, so we estimate based on US market data for Senior Manager Customer Success roles. The estimated median of $150k falls within the typical range for similar positions at major tech/edtech companies. This role likely includes additional compensation such as bonuses and equity, making the total package competitive. Actual offers may vary based on location and experience. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[Team Leadership](https://jobicy.com/jobs?search_keywords=Team%20Leadership.md)[Renewal Strategy](https://jobicy.com/jobs?search_keywords=Renewal%20Strategy.md)[Expansion Revenue](https://jobicy.com/jobs?search_keywords=Expansion%20Revenue.md)[Strategic Account Planning](https://jobicy.com/jobs?search_keywords=Strategic%20Account%20Planning.md)[SaaS Operations](https://jobicy.com/jobs?search_keywords=SaaS%20Operations.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Business Reviews](https://jobicy.com/jobs?search_keywords=Business%20Reviews.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Talent Development](https://jobicy.com/jobs?search_keywords=Talent%20Development.md) Cover letter sampleDear Hiring Manager, I am excited to apply for the Senior Manager, Customer Success role at Coursera. With over X years of experience leading high-performing CS teams in the EdTech and SaaS sectors, I have consistently driven renewal rates and expansion revenue through strategic customer engagement. My leadership approach focuses on coaching diverse teams, building cross-functional partnerships, and delivering measurable business value to enterprise clients. I am particularly drawn to Coursera's mission of universal access to learning and would be thrilled to contribute to the global CS strategy. Thank you for your consideration. Copy Sample interview questionsHow would you approach developing a customer success strategy for a diverse region like Southeast Asia and Oceania?I would start by analyzing customer segmentation, regional pain points, and usage data to tailor playbooks. Then align with local sales and product teams to ensure consistent execution. Prioritize high-touch for strategic accounts and leverage automation for scale. Describe a time you turned around an at-risk account or improved renewal rates. In a previous role, I identified a key account showing declining usage and low health scores. I initiated an executive business review, re-mapped success metrics, and implemented a targeted adoption plan with weekly check-ins. This restored engagement and secured a multi-year renewal. How do you recruit, coach, and retain a high-performing CS team? I believe in hiring for adaptability and customer empathy, then providing a clear career progression framework. I offer regular one-on-one coaching, encourage certifications, and celebrate wins publicly. I also conduct stay interviews to proactively address any concerns and ensure a growth-oriented culture. How would you partner with Sales and Renewal Managers to drive expansion revenue? I would set up shared KPIs and regular joint account planning sessions to identify expansion opportunities early. By integrating customer health data into the sales process, we can align on messaging and timing. I also foster open communication channels to ensure a seamless handoff and collective accountability. Tell me about a time you influenced the product roadmap based on customer insights. I gathered feedback from multiple enterprise customers about a missing feature that was causing friction. I quantified the impact on renewal risk and expansion potential, then presented this business case to the product team. The feature was prioritized in the next roadmap release, resulting in higher satisfaction and upsell opportunities. About Coursera Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our [blog](https://blog.coursera.org/coursera-and-udemy-are-now-one-company-creating-the-worlds-most-comprehensive-skills-platform/). Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to worldclass learning. Coursera partners with leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations — including AI-powered personalized guide and features, like Role Play and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning. Institutions worldwide rely on Coursera to upskill and reskill their employees, students, and citizens in high-demand fields such as GenAI, data science, technology, and business, while learners globally turn to Coursera to master the skills they need to advance their careers. Coursera is a Delaware public benefit corporation and a B Corp. Coursera recently combined with Udemy to create one of the world’s most comprehensive skills development platforms. Why Join Us At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to do their best work together. Our virtual hiring and onboarding experience makes it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below. Job Overview: We are looking for a Senior Manager of Customer Success to manage our Corporate, Campus and Government businesses in South East Asia and Oceania to lead a team of ~10 high performing Customer Success Managers (CSMs). Under your leadership your team will develop and deliver strategies that drive customer partnership health and renewal/expansion revenue. This involves managing effective customer engagement, driving product usage, and helping customers articulate business value and impact tied to learning on the Coursera+Udemy platform(s) through regular business reviews. You will also be required to be an executive sponsor for key accounts across the region, and with your team (and in partnership with Sales and Renewal Managers), you will be responsible for significant revenue impact through influencing renewals and identifying upsell and cross-sell opportunities. You will be a key member of the global CS leadership team, influencing strategy and execution, and will report to the APAC Director of Customer Success. You will operate in a cross-functional capacity in Asia to collaborate with Enterprise Sales, Marketing, Product teams working cohesively towards the shared goals of the company’s growth and long-term success as we transform lives through learning. You will also be assessed on your ability to recruit, engage, coach and retain a diverse and high performing team. Responsibilities: * Drive key CS KPIs such as account health, CSQLs, Renewal Rates * Execute, measure & monitor customer success strategy and methodology for the region including customer health performance, success planning, business reviews, adoption playbooks and more. * Hire, develop and retain a team of high performing Customer Success Managers, including at senior levels. * Represent Coursera as an executive sponsor and build relationships with key customers, including traveling to on-site customer meetings and Executive Business Reviews (EBRs) across Asia, Oceania * Collect product feedback and influence the product roadmap and go-to-market strategy * Manage and/or own key aspects of customer advocacy & customer marketing for your territory Basic Qualifications: * 12+ years of Customer Success experience and 5+ years of experience leading teams * Proven experience in driving revenue performance (adoption, retention and growth) * Strong executive presence with ability to develop deep C-suite relationships incl. within complex accounts * Excellent communication skills with the ability to articulate a vision and strategy to motivate teams and influence customer outcomes * Analytical problem-solving skills to assess customer performance and define strategies to influence customer health * Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments * Experience with digital CS is an added advantage Preferred Qualifications: * Experience working in Asia, across multiple countries * Experience working with corporations, governments and campuses * Managed teams of 5+ people before * Experience with customer management tools like Gainsight, Salesforce Keep Learning: If this opportunity interests you, you might like these courses on Coursera: * [Udemy – AI for customer success](https://www.udemy.com/course/ai-for-customer-success/) * [Coursera – Learning how to learn](https://www.coursera.org/learn/learning-how-to-learn) * [Coursera – AI powered customer success](https://www.coursera.org/specializations/ai-powered-customer-success) * [Coursera – Influencing People](https://www.coursera.org/learn/influencing-people) * [Coursera – Customer Analytics](https://www.coursera.org/learn/wharton-customer-analytics) #L1-MJ1 For more information about how Coursera collects and uses your personal information, please see our [Global Applicant Privacy Notice](https://files.clinchtalent.com/1d7f2c0f91ebf75d580f56447fa54859/2acb24eb91f1e23b90ac9e9285de5aaf/Global%20Applicant%20Privacy%20Notice.docx%20(1).pdf). To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our [Fraudulent Activity Submission Form.](https://forms.gle/Mb8UktwuaJAukb3H7) Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at recruiting@coursera.org. Show more [Apply now >](https://jobicy.com/jobs/150489-senior-manager-customer-success-3.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. Matched by job category10 related opportunities[Customer Support & Success](https://jobicy.com/categories/supporting.md) [Browse all jobs](https://jobicy.com/jobs.md) * ![Gameloft logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/11/e78575a321ffd4120d33cec82d04fe8a.jpg) Gameloft Aug 11 ### [Customer Care Agent (English and Spanish)](https://jobicy.com/jobs/150490-customer-care-agent-english-and-spanish-2.md) Job DescriptionWHAT YOU WILL BE WORKING ONMain challengeWe are hiring a Customer Care Agent to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role is… * ![TaskRabbit logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/08/84316dcbc1f3ddf2c15a6ec9b106d0a8.jpg) TaskRabbit Aug 11 ### [Customer Support Advocate (Spanish)](https://jobicy.com/jobs/150484-customer-support-advocate-spanish.md) About Taskrabbit: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. At… * ![Clickhouse logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/6394b9a0-221.png) Clickhouse Aug 11 ### [Senior Technical Customer Support Engineer – Australia](https://jobicy.com/jobs/150483-senior-technical-customer-support-engineer-australia.md) About ClickHouse Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With more than 4,000 customers and ARR that… * ![Instructure logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/04/430057884baf037dd2aa1e1e017e72b6.jpg) Instructure Aug 11 ### [Senior Customer Success Manager, K12](https://jobicy.com/jobs/150481-senior-customer-success-manager-k12.md) At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning… * ![Samsara logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/dd26f5ca-221.jpg) Samsara Aug 11 ### [Manager I, Customer Success Manager](https://jobicy.com/jobs/150479-manager-i-customer-success-manager.md) Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of… * ![ServiceNow logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/11/3f9f6951a15d7f9fff1e42f86a01430e.png) ServiceNow Aug 11 ### [Principal Customer Success Manager – Veza](https://jobicy.com/jobs/150475-principal-customer-success-manager-veza.md) Company DescriptionVeza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza’s Access Graph platform… * ![Securly logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/5ea999f7-221.png) Securly Aug 11 ### [Director of Customer Success Operations](https://jobicy.com/jobs/150474-director-of-customer-success-operations.md) About SecurlySecurly is the K-12 market leader in AI-powered student safety and wellness solutions, protecting more than 20 million students across 20,000+ schools. Our mission is to create safer, more… * ![Juniper Square logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/90c359a8bed816e81ea39fa33a8314f3.png) Juniper Square Aug 11 ### [Senior Customer Support Specialist – UK](https://jobicy.com/jobs/150473-senior-customer-support-specialist-uk.md) About Juniper SquarePrivate markets are one of the largest, most complex, and most underserved corners of global finance. Our mission at Juniper Square is to unlock their full potential. We’re… * ![Magic logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/0261eea5-221-1.jpeg) Magic Aug 11 ### [Customer Success Manager](https://jobicy.com/jobs/150472-customer-success-manager-11.md) Customer Success Manager – RemoteApplication Deadline: 30 September 2026Department: Talent TeamEmployment Type: Full TimeLocation: PhilippinesReporting To: Andrew ValleCompensation: ₱60,000 – ₱80,000 / monthDescription Why does this role exist?This is an… * ![SupportYourApp logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/cb14e643-221-1.jpg) SupportYourApp Aug 11 ### [(American English) Customer Support Consultant (LATAM)](https://jobicy.com/jobs/149838-american-english-customer-support-consultant-latam.md) Who are we?SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer…