[All remote jobs](https://jobicy.com/jobs.md)Open role[![Coursera logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/d9c44721-221.png)](https://jobicy.com/company/coursera.md)Remote opportunity at[Coursera](https://jobicy.com/company/coursera.md) # Regional Director, Customer Success, LATAM Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/coursera.md)Share12 Aug 2026Published35Listing views2Application actions12 Sep 2026Apply before Opportunity details ## About this role. AI SummaryThis leadership role at Coursera involves directing a team of Customer Success Managers across Latin America, focusing on driving adoption, retention, and growth. The position requires merging Coursera and Udemy CS teams into a unified, high-performing unit, requiring trilingual fluency in English, Spanish, and Portuguese. Key responsibilities include owning regional retention and expansion targets, developing proactive customer success strategies, and partnering cross-functionally with Sales, Product, and Support teams. The ideal candidate brings executive communication skills, data-driven portfolio management, and experience with platforms like Gainsight and Salesforce. This is a strategic, senior-level role for a collaborative leader who can integrate teams and deliver measurable customer value. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a high-difficulty role due to the complexity of leading a regional team, integrating two distinct CS organizations, and managing executive relationships across multiple countries and languages. The requirement for trilingual fluency and strategic oversight adds significant challenge. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$185,000US market range$140k–$230k0$253k AI insightThe offered salary is not specified in the listing, but based on US market data for a Regional Director of Customer Success, the typical range is $140,000 to $230,000 annually. A median of $185,000 is reasonable for this senior leadership role, particularly given the strategic scope and language requirements. This position commands a competitive salary due to the high level of responsibility, cross-functional influence, and regional impact. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Leadership](https://jobicy.com/jobs?search_keywords=Leadership.md)[LATAM](https://jobicy.com/jobs?search_keywords=LATAM.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Retention Strategy](https://jobicy.com/jobs?search_keywords=Retention%20Strategy.md)[Data-Driven Decision Making](https://jobicy.com/jobs?search_keywords=Data-Driven%20Decision%20Making.md)[Gainsight](https://jobicy.com/jobs?search_keywords=Gainsight.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Cross-Functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-Functional%20Collaboration.md)[Executive Communication](https://jobicy.com/jobs?search_keywords=Executive%20Communication.md) Cover letter sampleDear Hiring Manager, I am writing to express my strong interest in the Regional Director, Customer Success, LATAM position at Coursera. With over a decade of experience leading customer success teams in the education technology and SaaS sectors, I have a proven track record of driving retention, expansion, and customer advocacy across Latin America. My fluency in English, Spanish, and Portuguese has enabled me to build trusted relationships with executive stakeholders and lead trilingual teams to achieve measurable outcomes. I am particularly excited about the opportunity to integrate Coursera and Udemy CS organizations into a unified, high-performance team. My background includes successfully merging teams, implementing data-driven strategies with Gainsight and Salesforce, and fostering a culture of continuous improvement. I am eager to bring my strategic vision and collaborative leadership style to Coursera to help shape the future of skills development. Thank you for considering my application. I look forward to the possibility of contributing to your mission of providing universal access to world-class learning. Sincerely, [Your Name] Copy Sample interview questionsHow would you approach integrating two distinct Customer Success teams (Coursera and Udemy) into a unified, high-performing organization?I would start by assessing the strengths and processes of each team, identifying common goals and metrics. I'd facilitate joint workshops to build trust and define a shared vision, then establish consistent playbooks and communication norms. I would also focus on quick wins to demonstrate the value of the integration, while actively coaching leaders to develop a 'one team' culture. Describe a time you used customer health scores and data to prevent churn and drive expansion. What specific actions did you take? In a previous role, I implemented a health scoring model in Gainsight that flagged at-risk accounts based on usage, sentiment, and engagement. For a major at-risk account, I conducted an executive business review, identified a gap in user adoption, and created a tailored onboarding plan. We also launched a feature that increased engagement by 20%, leading to a renewal and a 15% upsell. How do you adapt your executive communication style when presenting to stakeholders in different LATAM countries versus global headquarters? I recognize that communication nuances matter. In LATAM, I prioritize relationship-building and personal connection, often starting with informal rapport before diving into business specifics. For global HQ, I lead with data and concise action items. I always ensure clear, transparent communication and confirm understanding across all parties, using my trilingual fluency to bridge any cultural gaps. How would you prioritize investments in customer success initiatives to maximize retention and expansion in a region with diverse maturity levels? I would segment the customer base by maturity, industry, and potential. For lower-maturity accounts, I'd focus on onboarding and time-to-value, while for high-potential accounts, I'd invest in executive engagement and tailored success plans. I'd use data to allocate resources where they have the highest impact, regularly reviewing portfolio health and adjusting strategy based on feedback and results. Tell me about a time you had to influence product roadmap based on customer feedback. How did you make it happen? Our customers repeatedly requested a local integration for a key payment system. I gathered evidence from multiple accounts, quantified the business impact, and presented a case to the product team. I also connected customer executives directly with product leaders during advisory boards. As a result, the integration was prioritized in the next roadmap, improving customer satisfaction and reducing churn risk. About Coursera Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our [blog](https://blog.coursera.org/coursera-and-udemy-are-now-one-company-creating-the-worlds-most-comprehensive-skills-platform/). Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to worldclass learning. Coursera partners with leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations — including AI-powered personalized guide and features, like Role Play and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning. Institutions worldwide rely on Coursera to upskill and reskill their employees, students, and citizens in high-demand fields such as GenAI, data science, technology, and business, while learners globally turn to Coursera to master the skills they need to advance their careers. Coursera is a Delaware public benefit corporation and a B Corp. Coursera recently combined with Udemy to create one of the world’s most comprehensive skills development platforms. Why Join Us At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to do their best work together. Our virtual hiring and onboarding experience makes it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below. ## About the role We’re looking for a Regional Director, Customer Success to lead a team of Customer Success Managers (CSMs) who drive adoption, retention, and growth across our Latin America customer base. Developing, enabling, and leading with one team mentality are key aspects of the role as we bring Coursera + Udemy CSMs together. You’ll partner cross-functionally with Sales, Renewals, Channel Partners, Product, Marketing, and Support teams to ensure customers realize measurable value and become long-term advocates. The job requires fluency in English, Spanish and Portuguese. ## About your skills Trilingual Executive Communication (English, Spanish, Portuguese) The ability to present, negotiate, and build trust seamlessly with executive sponsors across LATAM and global stakeholders in all three required languages. Strategic Team Integration & Leadership The expertise to merge distinct CS organizations into a unified, high-performing team while actively coaching CSMs, building career paths, and fostering a “one team” culture. Data-Driven Portfolio & Retention Strategy Proficiency using CS analytics and platforms (e.g., Gainsight, Salesforce) to monitor account health, mitigate risk, and systematically drive regional retention and expansion targets. Cross-Functional Executive Alignment Skill in partnering across Sales, Product, Renewals, and Support to resolve account escalations, influence product roadmaps, and ensure smooth customer lifecycle transitions. ## What you’ll be doing Customer Success Strategy & Execution * Own regional goals for customer retention, expansion, product adoption, and health * Develop and implement proactive CS strategies to improve customer value, executive engagement, and multithreading across the customer journey * Use data to identify trends, risks, and opportunities across your portfolio. Drive continuous improvement in AI agents, tooling, processes, and team enablement resources Team Leadership & Development * Foster a high-performance, inclusive (one team mindset) team culture grounded in accountability and customer obsession * Set clear goals and provide professional development plans for each team member * Identify and develop future leaders within the team; support career pathing and internal mobility Customer & Stakeholder Engagement * Build relationships with key customer stakeholders and executive sponsors * Serve as an escalation point for at-risk or strategic accounts, partnering with cross-functional teams to drive resolution * Represent the voice of the customer internally, feeding insights to Product, Marketing, and Sales Cross-Functional Partnership * Partner with Renewal and Sales leadership on renewal forecasting, expansion motions, and customer handoffs. Proactively drive action plans for successful renewal and expansion * Work with Product and Engineering to surface customer feedback and influence roadmap priorities * Collaborate with Support and Enablement to ensure a seamless end-to-end customer experience ## What you’ll have * Business Fluency in English, Spanish and Portuguese * 6+ years in Customer Success, Account Management, or related customer-facing roles, with 2+ years directly managing a team of CSMs or similar * Proven track record of hitting or exceeding retention/expansion targets * Experience coaching individual contributors and helping them grow in their careers * Strong analytical skills; comfortable working with CRM/CS platforms (e.g., Salesforce, Gainsight, or similar) and reporting on team performance * Excellent communication skills, with experience presenting to senior stakeholders and executives * Demonstrated ability to manage through ambiguity and drive process where none exists Posting Date: 8/11/2026 Application Window: We anticipate the application window will be open until 8/25/2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window. For more information about how Coursera collects and uses your personal information, please see our [Global Applicant Privacy Notice](https://files.clinchtalent.com/1d7f2c0f91ebf75d580f56447fa54859/2acb24eb91f1e23b90ac9e9285de5aaf/Global%20Applicant%20Privacy%20Notice.docx%20(1).pdf). To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our [Fraudulent Activity Submission Form.](https://forms.gle/Mb8UktwuaJAukb3H7) Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at recruiting@coursera.org. Show more [Apply now >](https://jobicy.com/jobs/150535-regional-director-customer-success-latam.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. Matched by job category10 related opportunities[Customer Support & Success](https://jobicy.com/categories/supporting.md) [Browse all jobs](https://jobicy.com/jobs.md) * ![AlertMedia logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/38d8b6a506d39ead683086c25f6ac132.jpeg) AlertMedia Aug 12 ### [Customer Support Specialist (Mon-Fri 3pm-11pm CST)](https://jobicy.com/jobs/150555-customer-support-specialist-mon-fri-3pm-11pm-cst.md) Do work that matters. At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with… * ![Veeam Software logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/f7716b71-221.jpg) Veeam Software Aug 12 ### [Senior Manager, Customer Success Engineering](https://jobicy.com/jobs/150553-senior-manager-customer-success-engineering.md) Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI… * ![AlphaSense logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/01960e94-221.jpg) AlphaSense Aug 12 ### [Associate, Customer & Product Support](https://jobicy.com/jobs/150548-associate-customer-product-support-2.md) About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from… * ![TaskRabbit logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/08/84316dcbc1f3ddf2c15a6ec9b106d0a8.jpg) TaskRabbit Aug 12 ### [Customer Support Advocate (German)](https://jobicy.com/jobs/150543-customer-support-advocate-german.md) About Taskrabbit: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. At… * ![AlertMedia logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/38d8b6a506d39ead683086c25f6ac132.jpeg) AlertMedia Aug 11 ### [Customer Support Specialist (Shift Monday – Friday 3:00pm-11:00pm CST)](https://jobicy.com/jobs/150030-customer-support-specialist-shift-monday-friday-300pm-1100pm-cst.md) Do work that matters. At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with… * ![Gameloft logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/11/e78575a321ffd4120d33cec82d04fe8a.jpg) Gameloft Aug 11 ### [Customer Care Agent (English and Spanish)](https://jobicy.com/jobs/150490-customer-care-agent-english-and-spanish-2.md) Job DescriptionWHAT YOU WILL BE WORKING ONMain challengeWe are hiring a Customer Care Agent to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role is… * ![Coursera logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/d9c44721-221.png) Coursera Aug 11 ### [Senior Manager – Customer Success](https://jobicy.com/jobs/150489-senior-manager-customer-success-3.md) About Coursera Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered… * ![TaskRabbit logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/08/84316dcbc1f3ddf2c15a6ec9b106d0a8.jpg) TaskRabbit Aug 11 ### [Customer Support Advocate (Spanish)](https://jobicy.com/jobs/150484-customer-support-advocate-spanish.md) About Taskrabbit: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. At… * ![Clickhouse logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/6394b9a0-221.png) Clickhouse Aug 11 ### [Senior Technical Customer Support Engineer – Australia](https://jobicy.com/jobs/150483-senior-technical-customer-support-engineer-australia.md) About ClickHouse Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With more than 4,000 customers and ARR that… * ![Instructure logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/04/430057884baf037dd2aa1e1e017e72b6.jpg) Instructure Aug 11 ### [Senior Customer Success Manager, K12](https://jobicy.com/jobs/150481-senior-customer-success-manager-k12.md) At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning…