[All remote jobs](https://jobicy.com/jobs.md)Open role[![Planet Labs Inc. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/87ec343c-221.png)](https://jobicy.com/company/planet-labs-inc.md)Remote opportunity at[Planet Labs Inc.](https://jobicy.com/company/planet-labs-inc.md) # Customer Success Manager, Commercial Markets Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/planet-labs-inc.md)Share14 Aug 2026Published42Listing views1Application actions14 Sep 2026Apply before Opportunity details ## About this role. AI SummaryPlanet is seeking a Customer Success Manager for commercial markets, focusing on agriculture and mapping verticals. The role involves managing and expanding customer relationships, ensuring effective use of Planet's geospatial data, and driving renewals and expansions. The ideal candidate is a consultative strategist with 4+ years of experience, knowledgeable in GIS/remote sensing, and able to operate at both executive and technical levels. This hybrid role requires working from San Francisco or Washington DC three days per week. The position offers a yearly salary between $83,040 and $103,760. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires balancing technical geospatial knowledge with commercial strategy and managing high-stakes renewals, making it challenging for candidates who lack a mix of consultative selling, customer success, and domain expertise. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$93,400US market range$75k–$140k0$154k AI insightThe offered salary range of $83,040 to $103,760 is competitive for a Customer Success Manager role in the US, especially considering the specialized geospatial industry. The median of $93,400 falls comfortably within the national market, though senior candidates with deep GIS/remote sensing experience may command salaries above the provided range. Overall, this offer appears fair and aligns with market standards for a hybrid role in San Francisco or Washington DC. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Renewals](https://jobicy.com/jobs?search_keywords=Renewals.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Geospatial Analytics](https://jobicy.com/jobs?search_keywords=Geospatial%20Analytics.md)[GIS](https://jobicy.com/jobs?search_keywords=GIS.md)[Remote Sensing](https://jobicy.com/jobs?search_keywords=Remote%20Sensing.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[QBR Presentations](https://jobicy.com/jobs?search_keywords=QBR%20Presentations.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md) Cover letter sampleDear Hiring Manager, I am excited to apply for the Customer Success Manager, Commercial Markets position at Planet. With over five years of experience in strategic account management and customer success, I have a proven track record of driving renewals, expansions, and measurable ROI for clients. My background includes working with geospatial and remote sensing products, and I am passionate about helping customers leverage data to solve real-world challenges. In my previous roles, I partnered closely with sales teams to develop unified account strategies, led quarterly business reviews, and built strong relationships across complex stakeholder groups. I am adept at translating technical capabilities into commercial value, and I thrive in fast-paced, collaborative environments. I am drawn to Planet's mission and would be honored to contribute to its growth by ensuring customers achieve tangible outcomes. Thank you for considering my application. Sincerely, [Your Name] Copy Sample interview questionsHow would you approach a customer who is not seeing the value of Planet's imagery data in their daily workflows?I would first schedule a deep-dive session with the customer to understand their specific workflows, pain points, and success metrics. Then I would work with our technical team to tailor enablement sessions, identify quick wins, and co-create a success plan that maps Planet's capabilities directly to their business objectives. By setting clear milestones and regularly measuring ROI, I would ensure the customer can articulate the value and become a strong advocate. Can you describe a time you successfully identified an expansion opportunity within an existing account? In a previous role, I noticed a client was underutilizing our analytics features because they lacked internal training. I organized custom workshops and used usage data to demonstrate new use cases that aligned with their emerging needs. This led to a contract expansion that increased annual revenue by 30%. The key was proactive listening and linking our solution to their strategic goals. How do you handle a renewal conversation when the customer is hesitant due to budget constraints? I would first understand the root cause of the hesitation, whether it's budget, perceived value, or internal pressure. Then I would build a business case that quantifies the ROI and sometimes propose a phased renewal or additional training to increase adoption. I would also align with the sales team to offer flexible commercial options, ensuring the customer feels supported while we secure the renewal. Given your knowledge of geospatial products, how would you bridge the gap between technical capabilities and commercial value for a client in agriculture? I would translate features like crop health monitoring into outcomes such as optimized irrigation and higher yields. By using real examples and pilot data from similar customers, I can show the revenue potential. I would also collaborate with our solutions engineers to create custom demos and benchmarks that resonate with the client's operational and financial teams. Describe a high-stakes situation with a customer where communication was critical. How did you ensure alignment and a positive outcome? I once faced a major enterprise customer threatening to churn due to service disruptions. I immediately organized a cross-functional response team, held daily status calls with the customer, and provided transparent updates. I escalated technical issues internally while working with the customer on a recovery plan. By managing expectations and demonstrating accountability, we not only saved the account but also earned a multi-year renewal. Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet’s data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: This role is for a Customer Success Manager for Planet’s commercial markets. You will be responsible for managing and expanding relationships with customers, including in the agriculture and mapping verticals. You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their business workflows. The ideal candidate is a consultative strategist who naturally takes ownership of the account lifecycle post sales supporting renewal and expansion opportunities. We are looking for a thought partner with deep business acumen and situational awareness who can adapt seamlessly from an executive briefing to a deep dive with technical teams. You will operate in lockstep with your sales counterparts, combining technical value realization with commercial strategy to build a unified account front. As the customer success manager, you will seek to understand our customers’ business models and anticipate their downstream needs. This includes a relentless drive for value realization, ensuring our customers can clearly measure and articulate the tangible ROI Planet delivers. This is a full-time, hybrid role which will require you to work from our San Francisco or Washington DC office 3 days per week. Impact You’ll Own: * Take full accountability for gross and net retention metrics across your book of business, ensuring long-term customer health and growth. * Partner closely with Account Executives to build unified commercial strategies by bringing actionable account insights and forward-looking recommendations to internal syncs. * Map out long-term account trajectories proactively to identify capacity gaps, risks, and expansion opportunities early. * Co-create success plans and QBRs that enable customers to clearly measure and present the business impact and ROI of Planet solutions. * Build solid relationships across complex stakeholder networks, equipping internal champions with the data they need to advocate for the partnership. * Lead cross-functional internal teams through critical account milestones to ensure alignment and clear execution. * Navigate high-stakes customer situations with composure and sound judgment, prioritizing effectively under pressure. What You Bring: * 4+ years of experience in Customer Success, Account Management, or a strategic customer-facing role. * Bachelor’s degree in a relevant field. * Good working knowledge of remote sensing, GIS, or geospatial imagery products, with the ability to bridge technical workflows with commercial value. * A track record of acting as a thought partner by asking reframing questions that probe client motivations, pressures, and business context. * A solid understanding of commercial business models (how clients make money, industry market shifts, and regulatory changes) and the ability to weigh the trade-offs of customer requests. * Great situational awareness with an outstanding ability to read between the lines, dynamically adjust your tone, depth, and detail whether presenting to an executive or collaborating with a technical lead. * Excellent verbal and written communication skills in English, with a professional presence that earns trust. * Flexibility to support global business needs, including availability for US calls. * Willingness to travel to connect with customers and internal teams. What Makes You Stand Out: * Experience working within the agriculture sector, with a deep understanding of how AgTech companies, insurers, and large-scale growers evaluate and implement geospatial solutions. * Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools (e.g., Salesforce, Gainsight, Zendesk) to manage workflows and report on team metrics. * Ability to translate customer data into actionable insights. * Experience leading organizational change management efforts. Application Deadline: November 10, 2026 by 11:59p / 23:59 CET (Central European Time) Benefits While Working at Planet: These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. * Comprehensive Medical, Dental, and Vision plans * Health Savings Account (HSA) with a company contribution * Generous Paid Time Off in addition to holidays and company-wide days off * 16 Weeks of Paid Parental Leave * Wellness Program and Employee Assistance Program (EAP) * Home Office Reimbursement * Monthly Phone and Internet Reimbursement * Tuition Reimbursement and access to LinkedIn Learning * Equity * Commuter Benefits (if local to an office) * Volunteering Paid Time Off Compensation: The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. San Francisco Salary Range$96,240—$120,320 USDUS National Salary Range$83,040—$103,760 USD San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Why we care so much about Belonging. We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please… do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride. EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. [Know Your Rights.](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you. Privacy Policy: By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the [Planet Data Privacy Notice for California Staff Members and Applicants](https://www.planet.com/privacy/#california), and hereby consent to the collection, processing, use, and storage of my personal information as described therein. Privacy Policy (European Applicants): By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the [Candidate Privacy Notice GDPR Planet Labs Europe](https://www.planet.com/privacy/), and hereby consent to the collection, processing, use, and storage of my personal information as described therein. AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use [Metaview](https://www.metaview.ai/) to better focus on candidates and less on trying to capture notes. As such, with the candidate’s consent, select interviews may be recorded and include a “Planet AI Notetaker” for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one’s candidacy. Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application. 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