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# Senior Renewals Operations Manager, Customer Success

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/veeam-software.md)Share14 Aug 2026Published17Listing views1Application actions14 Sep 2026Apply before  Opportunity details

## About this role.

AI SummaryVeeam is seeking a Senior Renewals Operations Manager to join their Customer Success organization, acting as a strategic operational partner to the VP of Customer Success. This role owns the end-to-end CSM experience, driving process excellence, data-driven execution, and operational consistency across global regions. The position involves aligning Customer Success with Renewals, Support, Professional Services, and Sales to ensure a seamless customer journey, leveraging data, analytics, and AI to improve retention and expansion. As a high-impact individual contributor with executive visibility, this role will define KPIs, lead change management, and reduce operational friction to increase time spent on high-value customer engagement. The ideal candidate brings over 6 years of experience in Sales or Renewals Operations, strong cross-functional influence, and advanced CRM skills.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

4/5EasyHard

### Pace & Pressure

4/5RelaxedFast-paced

### Autonomy Level

4/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThis role requires a high degree of strategic thinking, cross-functional influence, and the ability to manage complex initiatives without direct authority. While not deeply technical, the breadth of responsibilities and need to drive change at a global scale make it challenging.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianHighly competitive$140,000US market range$105k–$175k0$193k

AI insightSince no specific salary is provided, the estimated median salary for this senior-level role in the US market is approximately $140,000, with a typical range of $105,000 to $175,000. This aligns with industry benchmarks for Senior Renewals Operations Managers, who command a premium for their strategic impact and cross-functional expertise. The compensation is competitive when compared to similar roles in the technology sector, reflecting the high level of responsibility and executive visibility.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Sales Operations](https://jobicy.com/jobs?search_keywords=Sales%20Operations.md)[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Renewals Management](https://jobicy.com/jobs?search_keywords=Renewals%20Management.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Data Analytics](https://jobicy.com/jobs?search_keywords=Data%20Analytics.md)[Cross-functional Leadership](https://jobicy.com/jobs?search_keywords=Cross-functional%20Leadership.md)[Process Improvement](https://jobicy.com/jobs?search_keywords=Process%20Improvement.md)[Change Management](https://jobicy.com/jobs?search_keywords=Change%20Management.md)[QTC Systems](https://jobicy.com/jobs?search_keywords=QTC%20Systems.md)[AI-driven Analytics](https://jobicy.com/jobs?search_keywords=AI-driven%20Analytics.md)

Cover letter sampleDear Hiring Manager,

I am excited to apply for the Senior Renewals Operations Manager position at Veeam. With over 6 years of experience in sales and customer success operations, I have a proven track record of driving operational excellence, scaling processes, and enabling cross-functional alignment. My expertise in Salesforce, data analytics, and change management aligns perfectly with the requirements of this role.

I have successfully led initiatives that improved CSM productivity, reduced churn risk, and increased retention through data-driven insights. I thrive in fast-paced environments and am skilled at translating strategy into execution while partnering with senior leadership.

I am particularly drawn to Veeam's mission to ensure data and AI resilience, and I am eager to contribute to your global Customer Success organization. Thank you for considering my application.

Sincerely, [Your Name]

Copy   Sample interview questionsCan you describe a time when you drove a complex operational initiative from ideation to execution in a cross-functional environment?In my previous role, I led the implementation of a new customer health scoring model across our CSM team. I collaborated with Renewals, Support, and Analytics to define key metrics, then worked with the systems team to build dashboards in Salesforce. I communicated the changes through training sessions and office hours to ensure adoption, resulting in a 15% reduction in churn risk identification time.

How would you approach improving the CSM experience and reducing operational friction?

I would start by mapping the current workflows, identifying bottlenecks and automating routine tasks. I would partner with CSMs to understand their pain points and use data to prioritize high-impact changes. For example, I might streamline CRM data entry by integrating tools or automating reporting, freeing up time for customer activities.

What are the key KPIs you would track for a customer success organization focused on renewals and expansion?

I would track metrics like Net Revenue Retention (NRR), Gross Revenue Retention (GRR), Customer Health Score, Time-to-Value, and Renewal Win Rate. Additionally, I'd monitor leading indicators such as product usage, support tickets, and customer sentiment to predict churn and identify expansion opportunities.

Describe your experience with AI-driven analytics or predictive modeling in a customer success context.

I have used predictive models to score customer churn risk based on usage patterns and engagement data. In collaboration with our data science team, we built a model that flagged at-risk accounts 30 days earlier than previous methods, allowing us to intervene proactively and significantly improve retention rates.

How do you influence senior leadership to align on a new operating model or process change?

I prepare executive-ready presentations that clearly articulate the business case, grounded in data and expected ROI. I also engage stakeholders early to gather input, address objections, and build a coalition of support. I use pilot programs to demonstrate success before full rollout, making adoption easier.

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

## ROLE OVERVIEW

The Senior Renewals Operations Manager, Customer Success is a strategic, highly cross-functional role responsible for driving the effectiveness, scalability, and overall experience of the global Customer Success organization. Acting as a key operational partner to the VP of Customer Success, this role owns the end-to-end Customer Success Manager (CSM) experience—ensuring process excellence, data-driven execution, and operational consistency across regions.

Positioned at the center of the customer experience ecosystem, this role aligns Customer Success with Renewals, Support, Professional Services, and Sales to ensure a seamless, scalable, and predictable customer journey. The role leverages data, analytics, and AI-driven capabilities to improve retention, expansion, and overall customer outcomes. This is a high-impact individual contributor role with strong executive visibility.

##

## WHAT YOU’LL DO

* Act as a trusted operational partner to Customer Success leadership, translating strategy into scalable execution
* Own and evolve the global Customer Success operating model, ensuring consistency and scalability across regions
* Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify churn risk and optimize performance
* Define and track KPIs and leading indicators to measure customer health, retention, expansion, and predictability
* Own and enhance the end-to-end Customer Success Manager (CSM) experience, improving workflows, tools, and processes
* Reduce operational friction and increase time spent on high-value customer engagement
* Drive cross-functional alignment with Renewals, Support, Professional Services, Sales, Finance, and Systems teams
* Lead change management initiatives to ensure adoption of new processes, tools, and operating models
* Leverage data, analytics, and AI-driven capabilities to identify churn risk, surface expansion opportunities, and improve predictability
* Partner with systems and analytics teams to build scalable reporting, workflows, and predictive models

##

## TECHNOLOGIES YOU’LL WORK WITH

Salesforce (or similar CRM platforms), QTC systems, BI & analytics tools, workflow automation platforms, AI-driven analytics tools

##

## WHAT YOU’LL BRING

* 6+ years of experience in Sales Operations, Renewals Operations, Customer Success Operations, or similar
* Strong cross-functional influence and ability to drive outcomes without direct authority
* Experience working with senior leadership and presenting executive-ready insights
* Deep understanding of post-sales, renewals workflows, data, and systems
* Strong analytical mindset with the ability to translate insights into action
* Proven ability to drive complex initiatives from ideation to execution
* Advanced proficiency with CRM and sales operations tools (e.g., Salesforce)
* Ability to operate effectively in fast-paced, evolving environments

##

## BONUS SKILLS

* Experience in SaaS, subscription renewals, or customer lifecycle operations
* Familiarity with BI tools, automation platforms, and customer success / renewals tooling
* Exposure to AI-driven analytics, predictive modeling, or automation
* Experience supporting global, multi-regional teams

##

## SUCCESS IN THIS ROLE

* Improved Customer Success Manager experience and productivity
* Reduced operational friction and increased customer-facing time
* Increased predictability, early churn risk identification, and stronger forecast confidence
* Strong cross-functional alignment and reduced escalations
* High adoption of new processes, tools, and AI-driven capabilities
* Measurable improvements in customer success execution quality, consistency, and outcomes

What you’ll get

* Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
* Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
* Medical, dental, and vision coverage starting on your first day
* Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
* 401(k) retirement plan with company matching contributions
* Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
* AirVet: 24/7 virtual veterinary care at no cost
* Legal services, identity protection, and supplemental health insurance options
* Tax-advantaged spending accounts for healthcare, dependent care, and commuting
* Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Compensation Transparency

Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.

In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.

U.S. Geographic Zones & Compensation Ranges (TTC / OTE)Zone 1: San Francisco Bay Area, New York City Boroughs$141,700—$263,000 USDZone 2: Washington, California (excluding San Francisco Bay Area)$129,800—$241,100 USDZone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona$118,100—$219,200 USDZone 4: All other US locations$102,700—$190,600 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our [Recruiting Privacy Notice](https://www.veeam.com/legal/recruiting-privacy-notice.html), which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

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[Apply now >](https://jobicy.com/jobs/150647-senior-renewals-operations-manager-customer-success-2.md)

>  Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md)

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