[All remote jobs](https://jobicy.com/jobs.md)Open role[![Sutherland logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/06060827-221.jpg)](https://jobicy.com/company/sutherland.md)Remote opportunity at[Sutherland](https://jobicy.com/company/sutherland.md) # Music Streaming Platform Customer Expert with Italian and English (Remote within Bulgaria–No Calls) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/sutherland.md)Share14 Aug 2026Published44Listing views5Application actions14 Sep 2026Apply before Opportunity details ## About this role. AI SummaryThis remote customer support role is with Sutherland Bulgaria, supporting a leading music streaming platform. The position focuses on non-voice assistance through email and messaging systems, requiring fluency in both Italian and English. Based within Bulgaria, the job offers a fixed schedule, work-from-home setup, and comprehensive benefits. It is ideal for detail-oriented, fast typists who are passionate about helping music lovers globally. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 2/5EasyHard ### Pace & Pressure 3/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 4/5IndependentCollaborative AI insightThe role is a standard customer support position requiring bilingual proficiency and strong written communication skills, but it does not involve complex technical knowledge or voice interactions, making it moderately challenging. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$45,000US market range$30k–$60k0$66k AI insightThe salary information is not provided in the job posting. Based on the US market for bilingual customer support specialists in the tech/music streaming industry, the estimated median salary is $45,000 per year. The offer includes performance bonuses, food vouchers, health insurance, and other benefits, which add value. However, the base salary should be benchmarked against local Bulgarian standards and the remote nature of the role. Overall, it is a competitive entry-level role with growth opportunities. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Support](https://jobicy.com/jobs?search_keywords=Customer%20Support.md)[Italian Language](https://jobicy.com/jobs?search_keywords=Italian%20Language.md)[English Language](https://jobicy.com/jobs?search_keywords=English%20Language.md)[Email Support](https://jobicy.com/jobs?search_keywords=Email%20Support.md)[Music Streaming](https://jobicy.com/jobs?search_keywords=Music%20Streaming.md)[Problem Solving](https://jobicy.com/jobs?search_keywords=Problem%20Solving.md)[Written Communication](https://jobicy.com/jobs?search_keywords=Written%20Communication.md)[Remote Work](https://jobicy.com/jobs?search_keywords=Remote%20Work.md)[Multitasking](https://jobicy.com/jobs?search_keywords=Multitasking.md)[Attention to Detail](https://jobicy.com/jobs?search_keywords=Attention%20to%20Detail.md) Cover letter sampleDear Hiring Manager, I am excited to apply for the Music Streaming Platform Customer Expert position at Sutherland. With excellent Italian and English skills and a genuine passion for music, I am confident in my ability to deliver outstanding written support to customers. My fast typing skills and attention to detail allow me to resolve queries efficiently through email and messaging systems. I am eager to contribute to your multicultural team and grow professionally within a global organization. Thank you for considering my application. Copy Sample interview questionsHow would you handle an angry customer who is frustrated with a billing issue on their music subscription?I would first empathize with the customer and apologize for the inconvenience. Then, I would carefully review their account details, identify the root cause of the issue, and provide a clear step-by-step solution. Throughout the interaction, I would maintain a calm and professional tone, ensuring the customer feels heard and supported. If the issue requires escalation, I would coordinate with the appropriate team and follow up with the customer to confirm resolution. Can you describe a time when you had to explain a complex technical solution in a simple way to a customer? In a previous support role, a customer struggled with setting up a device. I broke down the steps into simple, easy-to-follow instructions with analogies that made the process relatable. I also sent a written summary and checked back to ensure they successfully completed the setup. This approach reduced confusion and increased customer satisfaction. How do you stay motivated and productive in a remote work environment? I maintain a structured daily routine with dedicated workspaces and regular breaks. I use task lists to track my activities and prioritize customer inquiries based on urgency. I also stay connected with my team through messaging tools to collaborate and share best practices, which keeps me engaged and accountable. Why do you want to work for a music streaming platform, and how does your passion for music enhance your customer service? I genuinely love music and use streaming services daily, so I understand the importance of seamless user experience. This passion helps me connect with customers who share the same interest, making interactions more empathetic and relatable. I am also familiar with the platform's features, which allows me to provide faster and more accurate solutions. How do you handle high volumes of email or chat inquiries without compromising quality? I prioritize inquiries based on severity and use templates for common issues while personalizing each response. I also practice efficient time management and avoid multitasking on complex cases to maintain accuracy. If the workload becomes overwhelming, I communicate with my supervisor to adjust priorities or seek temporary support. ## Company Description Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural Team If you want to become part of an exciting, positive, and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you. You will have the chance to meet new colleagues from all over the world, gain broader experience and improve your interpersonal skills throughout the process. ## Job Description It’s a leading music streaming service provider, with over 422 million monthly active users as of 2022. It offers digital copyright restricted recorded music and podcasts, including more than 82 million songs. As a freemium service, basic features are free with advertisements and limited control, while additional features, such as offline listening and commercial-free listening, are offered via paid subscriptions. The platform is currently available in 180+ countries. You support will be with E-mail support and through a messaging system (non-voice support) – no calls! ## Qualifications What We’re Looking For: ✅ Excellent level Italian and English skills (written and verbal) ✅ Fast and accurate typing skills ✅ Strong attention to detail ✅ Ability to explain solutions clearly and professionally ✅ Customer-focused attitude and problem-solving mindset ✅ Previous customer support experience is an advantage ✅ Valid EU work permit ## Additional Information Working Hours: 🏠 Work from home within Bulgaria ⏰ 8-hour shifts, 5 days per week 🔄 Fixed schedule — no shift rotation 📅 Schedule: Monday to Sunday, between 07:00 and 20:00 What We Offer: 💰 Fixed base salary 🎯 Performance-based bonuses 🏠 Work from home opportunity within Bulgaria 🎓 Fully paid training to help you succeed from day one 🍽️ Food vouchers 🏥 Additional health insurance 🏋️ Multisport card 💙 Employee Assistance Program for your wellbeing 🎁 Referral bonus program 📚 Access to internal learning platforms and continuous development opportunities 🚀 Career growth opportunities within a global organization If you are a fast typist, detail-oriented, and passionate about helping other music lovers worldwide, we want to hear from you! 🎵 Join our team and become part of a global music experience! Show more [Apply now >](https://jobicy.com/jobs/150651-music-streaming-platform-customer-expert-with-italian-and-english-remote-within-bulgaria-no-calls-2.md) > Annual salary information is not provided for this position. 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