[All remote jobs](https://jobicy.com/jobs.md)Open role[![Mplus logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/e213f0781c8d-221.webp)](https://jobicy.com/company/mplus.md)Remote opportunity at[Mplus](https://jobicy.com/company/mplus.md) # Customer Support Team Leader – Bulgarian Language Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/mplus.md)Share14 Aug 2026Published43Listing views2Application actions14 Sep 2026Apply before Opportunity details ## About this role. AI SummaryThis role is for a Bulgarian-speaking Customer Support Team Leader to lead and motivate a team of support agents, ensuring high-quality service and adherence to SLAs. The responsibilities include organizing workflows, reporting to clients, scheduling team members, and fostering a collaborative, trust-based environment. It is a remote position offering paid training, private health insurance, and a benefits package. Ideal candidates have fluency in Bulgarian and English, prior customer support experience, and strong communication and leadership skills. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires leadership, organizational, and problem-solving skills, but it does not demand deep technical expertise, making it moderately challenging. Managing a team and meeting SLAs adds complexity, but it is balanced by the availability of training and support. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$55,000US market range$40k–$75k0$83k AI insightThe salary information is not provided in the job listing. Based on the US market, a Customer Support Team Leader typically earns between $40,000 and $75,000 annually, with a median around $55,000. The actual compensation may vary based on experience, location, and industry. Candidates should consider the full benefits package, including remote work, health insurance, and paid training, when evaluating the offer. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Support](https://jobicy.com/jobs?search_keywords=Customer%20Support.md)[Team Leadership](https://jobicy.com/jobs?search_keywords=Team%20Leadership.md)[Bulgarian Language](https://jobicy.com/jobs?search_keywords=Bulgarian%20Language.md)[English](https://jobicy.com/jobs?search_keywords=English.md)[SLA Management](https://jobicy.com/jobs?search_keywords=SLA%20Management.md)[Scheduling](https://jobicy.com/jobs?search_keywords=Scheduling.md)[Coaching](https://jobicy.com/jobs?search_keywords=Coaching.md)[Communication](https://jobicy.com/jobs?search_keywords=Communication.md)[Remote Work](https://jobicy.com/jobs?search_keywords=Remote%20Work.md)[Problem Solving](https://jobicy.com/jobs?search_keywords=Problem%20Solving.md) Cover letter sampleDear Hiring Manager, I am excited to apply for the Customer Support Team Leader position. With my fluency in Bulgarian and English and my experience in customer support, I am confident in my ability to lead and motivate a team to deliver exceptional service. I have a proven track record of meeting SLAs and fostering a collaborative environment. My organizational skills and ability to solve problems quickly make me an ideal fit for a fast-paced, target-driven workplace. I am eager to bring my leadership abilities to your remote team and contribute to both team success and client satisfaction. Sincerely, [Your Name] Copy Sample interview questionsHow do you motivate a team that is facing high call volume and stress?I would focus on recognition, open communication, and ensuring breaks are taken. I would also analyze root causes and collaborate with the team to improve processes, such as streamlining workflows or providing additional training. Describe your experience with meeting SLAs in a customer support environment. In my previous role, I monitored SLA metrics daily and adjusted staffing schedules to ensure targets were met. I also communicated proactively with the client about any potential issues and worked with the team to identify areas for improvement. Imagine a team member is underperforming. How do you address it? I would have a private conversation to understand the root cause, provide specific feedback, and create a development plan with measurable goals. I would then follow up regularly to offer support and track progress, ensuring the team member has the resources to succeed. How do you handle conflicts within your team? I would listen to both parties, mediate a constructive discussion, and focus on a solution that aligns with team goals. I would also set clear expectations for respectful communication and reinforce these values during team meetings. Tell me about a time you improved customer satisfaction or team performance. In my last job, I implemented a new knowledge base system that reduced response time by 20%, which led to higher customer satisfaction scores and improved team efficiency. I also introduced weekly team huddles to share best practices and address emerging issues quickly. Have you always considered yourself a natural leader? Are you proud of your Bulgarian language and organizational skills? If you think you have the ability to motivate and manage people in a creative way, then you are the one we are looking for! While leading a team of agents, supporting exceptional clients, and providing satisfaction to both the company and the customer, your main duties and responsibilities would be: * Improving common communication through timely and accurate provision of information for the purpose of joint development * Organizing a team that will provide quality information about a particular service in the appropriate time period * Respecting the agreed SLA with the client * Quality and timely reporting to the client * Data entry and monitoring of PNL status * Motivating and inspiring members as well as creating an atmosphere oriented towards open communication, trust, and the existence of teamwork * Participating in meetings needed for improvement of the quality of work and services – feedback, challenges, lessons learned, and joint challenges * Creating a timetable for team members to meet customer service expectations * Taking care of working hours and requests for free days/absence * Transferring knowledge to new members of the team What we expect from you: * Fluency in Bulgarian and English – both written and spoken * Previous experience in Customer Support, Contact Center or a similar customer-facing environment * Previous experience in a Team Leader, Supervisor, Senior Agent or similar leadership role is a plus * Strong communication and interpersonal skills * Good organizational and problem-solving skills * Ability to motivate and develop team members * Ability to work in a fast-paced and target-driven environment * Good knowledge of MS Office What you will get from us: * Remote model of work * Opportunity to develop skills through paid training * Work in a large, international team * Private health insurance * Benefit package available to all our employees (free day and gift books for a birthday, discounts with our partners from different industries…) There is no need for previous experience, as long as you are ready to learn and have fun during that process! If you want to give yourself a try in the new role, apply and join us! Only shortlisted candidates will be contacted. Good luck! Show more [Apply now >](https://jobicy.com/jobs/150652-customer-support-team-leader-bulgarian-language.md) > Annual salary information is not provided for this position. 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