[All remote jobs](https://jobicy.com/jobs.md)Open role[![Synthesia logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/c69aad11-221.webp)](https://jobicy.com/company/synthesia.md)Remote opportunity at[Synthesia](https://jobicy.com/company/synthesia.md) # Customer Support Associate – APAC Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/synthesia.md)Share14 Aug 2026Published46Listing views2Application actions14 Sep 2026Apply before Opportunity details ## About this role. AI SummarySynthesia is seeking a Customer Support Associate for its APAC region, based in the Philippines. The role involves responding to customer inquiries via email, chat, and social media, resolving issues, and escalating complex cases. The ideal candidate has at least one year of technical support experience, strong communication skills, and the ability to work in a fast-paced, shift-based environment. Success is measured by KPIs such as CSAT, response time, and productivity. This is an entry-level role that requires flexibility to work various shifts, including weekends and holidays. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 2/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role is entry-level, requiring only a high school diploma and one year of experience, with clear processes and guidelines for issue resolution. The main challenges are managing multiple communication channels and meeting response time targets. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$42,000US market range$30k–$55k0$61k AI insightThe salary for this role has not been specified. Based on the US market, the median salary for a Customer Support Associate is approximately $42,000 per year, with a typical range of $30,000-$55,000. For a Philippines-based role, salaries are typically adjusted to local market rates, which are generally lower than US benchmarks. This role offers a competitive compensation package aligned with local standards. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Service](https://jobicy.com/jobs?search_keywords=Customer%20Service.md)[Technical Support](https://jobicy.com/jobs?search_keywords=Technical%20Support.md)[CRM](https://jobicy.com/jobs?search_keywords=CRM.md)[Intercom](https://jobicy.com/jobs?search_keywords=Intercom.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Ticket Management](https://jobicy.com/jobs?search_keywords=Ticket%20Management.md)[Communication Skills](https://jobicy.com/jobs?search_keywords=Communication%20Skills.md)[Problem Solving](https://jobicy.com/jobs?search_keywords=Problem%20Solving.md)[Time Management](https://jobicy.com/jobs?search_keywords=Time%20Management.md)[Team Collaboration](https://jobicy.com/jobs?search_keywords=Team%20Collaboration.md) Cover letter sampleDear Hiring Manager, I am writing to express my interest in the Customer Support Associate position at Synthesia. With over a year of experience in technical support and a strong customer-centric mindset, I am excited about the opportunity to contribute to a leading AI video platform. I am skilled in using CRM systems like Intercom and Salesforce, and I thrive in fast-paced environments that require effective multitasking and clear communication. I am eager to bring my problem-solving abilities and dedication to exceptional service to your team, and I am confident in my ability to meet and exceed your KPIs. Thank you for considering my application. Copy Sample interview questionsHow would you handle an angry customer who is frustrated with a product issue?I would remain calm and empathetic, listen actively to understand their concern, and apologize for any inconvenience. Then I would take ownership of the issue, investigate the problem, and provide a clear solution or timeline. I would also follow up to ensure the customer is satisfied. Can you describe your experience with CRM systems like Salesforce or Intercom? In my previous role, I used Intercom to manage email and chat tickets, and Salesforce for tracking customer data and case histories. I am comfortable navigating these platforms, logging interactions, and using dashboards to prioritize tasks. How do you prioritize multiple customer inquiries during a busy shift? I prioritize based on urgency and impact, such as system outages or high-priority accounts. I also follow SLAs and ticket statuses to ensure nothing is missed. I use time management techniques, like batching similar tasks, to improve efficiency. Why do you want to work at Synthesia? I am excited about the opportunity to work for a company that is revolutionizing visual communication with AI. Synthesia's innovative products and strong company culture are very appealing, and I believe my support skills can contribute to delivering excellent customer experiences. How do you stay updated on product knowledge? I regularly review internal documentation, attend training sessions, and participate in team knowledge sharing. I also explore new product features as they are released and ask questions when I am unsure, ensuring that I provide accurate support. Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia’s VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. ## Location: Philippines (APAC region) ## About the role As a Customer Support Associate (CSA) you will act as the frontline key person, responsible for providing support and assistance to customers who have inquiries or issues with our product or services. The role: * Respond to customer inquiries via email, chat, or social media in a timely and professional manner * Provide accurate information and support to customers to resolve their issues * Identify and escalate complex issues to Tier 2 support when necessary * Collaborate with other teams such as technical support specialists, support product specialists, and leadership to resolve customer issues * Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce) * Meet individual and team performance metrics (KPI’s) such as first response times, first contact resolution rates, and customer satisfaction * Continuously improve your own product knowledge and remain up to date with our product, services and processes * Provide constructive feedback to the business and leadership team to improve customer support processes and procedures About you: * Based in the Philippines * High school diploma or equivalent; college or a degree in a related field is desirable but not essential * At least 1 year experience within a technical support environment * Excellent verbal and written communication skills * Customer-oriented mindset with a strong desire to exceed customer expectations * Ability to multitask and manage time effectively * Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, Hubspot, Salesforce) * Ability to work in a fast-paced and dynamic environment * Ability to work independently and as part of a team * Flexibility to work different shifts, bank holidays and weekends as and when required Success will be measured on: * Key Performance Indicators (KPI’s) set within the support team which include but are not limited to, Customer Satisfaction (CSAT & NPS), First Response Time, Service Level Agreement, Productivity Working Hours: As we’re a global company with global customers, we need to ensure we’re available to support 24/7. We’re looking for someone who is happy doing shift work, Monday-Sunday, inclusive of bank holidays, any hours between 6am – 12am Show more [Apply now >](https://jobicy.com/jobs/150659-customer-support-associate-apac.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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