[All remote jobs](https://jobicy.com/jobs.md)Open role[![Figma logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201016160957-035844.png)](https://jobicy.com/company/figma.md)Remote opportunity at[Figma](https://jobicy.com/company/figma.md)

# Content Support Engineer

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/figma.md)Share15 Aug 2026Published22Listing views2Application actions14 Sep 2026Apply before  Opportunity details

## About this role.

AI SummaryFigma is hiring a full-time Content Support Engineer to own the knowledge systems and content infrastructure used by its Product Support organization. The role combines knowledge management strategy, information architecture, AI-powered content workflows, governance, and performance measurement. The successful candidate will support both human specialists and AI systems by ensuring content is accurate, structured, discoverable, and consistently maintained. Candidates need at least five years of technical SaaS support-content experience, strong writing skills, AI workflow expertise, and familiarity with integrations such as APIs, webhooks, or MCP.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

5/5EasyHard

### Pace & Pressure

4/5RelaxedFast-paced

### Autonomy Level

5/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThis is a senior, cross-functional role requiring ownership of content strategy, information architecture, AI-enabled automation, and measurable support outcomes. Success requires both technical integration capability and strong judgment over governance, quality, and change management.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianHighly competitive$204,500US market range$150k–$230k0$253k

AI insightThe posting explicitly discloses an annual base salary range of $140,000–$269,000 USD. The job median is the midpoint of the disclosed range: $204,500 annually. The estimated US market range for a senior Content Support Engineer / support knowledge systems leader is approximately $150,000–$230,000 USD annually; Figma’s disclosed range is broader and extends above this estimate, likely reflecting location, scope, and experience variation.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Knowledge management](https://jobicy.com/jobs?search_keywords=Knowledge%20management.md)[Content strategy](https://jobicy.com/jobs?search_keywords=Content%20strategy.md)[Information architecture](https://jobicy.com/jobs?search_keywords=Information%20architecture.md)[AI content systems](https://jobicy.com/jobs?search_keywords=AI%20content%20systems.md)[Support operations](https://jobicy.com/jobs?search_keywords=Support%20operations.md)[Zendesk](https://jobicy.com/jobs?search_keywords=Zendesk.md)[Notion](https://jobicy.com/jobs?search_keywords=Notion.md)[API integrations](https://jobicy.com/jobs?search_keywords=API%20integrations.md)[Content governance](https://jobicy.com/jobs?search_keywords=Content%20governance.md)[Technical writing](https://jobicy.com/jobs?search_keywords=Technical%20writing.md)

Cover letter sampleDear Hiring Team,

I am excited to apply for the Content Support Engineer role at Figma. My experience building scalable knowledge programs for technical support organizations aligns with your need for a systems-minded owner of content architecture, governance, and AI-enabled workflows.

I have translated complex product and policy information into clear operational guidance, built measurable content-health programs, and partnered across teams to improve customer outcomes. I would bring a rigorous approach to AI evaluation, automation, quality controls, and knowledge retrieval for both Support Specialists and AI systems.

I am especially drawn to Figma’s mission of making design accessible and would welcome the opportunity to help the Support organization deliver accurate, consistent experiences at scale. Thank you for your consideration.

Copy   Sample interview questionsHow would you design and govern a knowledge base that serves both human Support Specialists and AI systems?I would begin with a content inventory and map each asset to user intent, product area, owner, lifecycle status, and source of truth. I would then establish a taxonomy, templates, governance rules, and review cadences, while using search analytics, CSAT, first-contact resolution, and content-feedback signals to prioritize improvements.

How would you evaluate the quality and safety of AI-generated or AI-retrieved support content?

I would define measurable success criteria before deployment, such as factual accuracy, citation or source-grounding quality, retrieval relevance, containment impact, and escalation rates. I would use representative test sets, human review for high-risk content, monitoring after release, and a documented remediation workflow for failures.

Describe your approach to preparing Support content for a major product launch or policy change.

For a product launch, I would create a structured intake process with Product, Engineering, and Support stakeholders, identify likely customer questions and operational changes, and publish role-specific guidance before launch. I would assign owners, automate reminders and approvals where possible, and monitor contact drivers and feedback immediately after release.

What is an example of an automation you would build to keep support knowledge accurate at scale?

I would use APIs or webhooks to connect the product-information source, knowledge base, ticketing platform, and quality-monitoring tools. Automation should flag stale content, route review requests to accountable owners, validate required metadata, and log changes so teams can audit quality and continuously improve the workflow.

Which metrics would you use to demonstrate that a support-content program is improving customer outcomes?

I would connect content performance to operational outcomes rather than page views alone. For example, I would track search success, article helpfulness, time to publish updates, reuse rates, first-contact resolution, CSAT, ticket deflection where reliably attributable, and error rates in AI-assisted responses.

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you’re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you’re excited to shape the future of design and collaboration, join us!

We are looking for a Content Support Engineer to own the knowledge systems, strategy, and infrastructure that enable our Support team to deliver exceptional customer experiences at scale — ensuring every product launch, policy change, and process update is understood and executed by our Support Specialists and AI systems. You’ll design the architecture that organizes how knowledge lives, build and optimize the automated workflows that keep it accurate at scale, and ensure both humans and AI can retrieve the right information at the right time. This is a role for someone who thinks in systems, measures everything, and wants to own a function end to end.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

* Design, build, and iterate on AI-powered content systems — including automated workflows and quality checks that keep the knowledge base accurate at scale — and develop human oversight mechanisms that ensure a high quality bar.
* Own the information architecture of our internal knowledge base, defining how content is organized, maintained, and structured for both human use and AI consumption.
* Build and execute a content strategy for the Product Support team, including a North Star vision, defined health metrics, and a regular cadence for communicating program impact tied to customer outcomes including CSAT and first contact resolution.
* Establish and maintain content governance standards including style guides, templates, and documentation frameworks so Specialists receive consistent, reliable information regardless of the source.
* Optimize how content tools (and AI agents) work together, ensuring the environment functions as a cohesive system with an evaluation strategy (especially for AI content) and identified improvement mechanisms to increase impact.

We’d love to hear from you if you have:

* 5+ years of experience building and maintaining knowledge or content programs at scale in a Support environment for a technical SaaS product, with proficiency in tools like Notion, Zendesk, and Decagon
* An advanced practice of using AI tools as core infrastructure in your content workflow, with hands-on experience using AI to drive measurable impact (ex: automate authoring, publishing, and conducting quality checks at scale)
* Experience with systems integrations via API, webhooks, MCP, or other methods
* Experience building a content or knowledge management strategy including governance, information architecture, and measuring impact
* Strong written communication skills with the ability to turn complex topics into clear, usable content optimized for both humans and AI systems

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.

Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.

Annual Base Salary Range:

$140,000—$269,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an [equal opportunity workplace](https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) – we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [accommodations-ext@figma.com](mailto:accommodations-ext@figma.com). These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

* Holding interviews in an accessible location
* Enabling closed captioning on video conferencing
* Ensuring all written communication be compatible with screen readers
* Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with [Figma’s Candidate Privacy Notice](https://www.figma.com/legal/candidate-privacy-notice/).

Show more

[Apply now >](https://jobicy.com/jobs/150780-content-support-engineer.md)

*

![Upload CV](data:image/svg+xml;base64,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)

### Upload your resume now

To unlock remote work opportunities and be discovered by global employers.

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

Next step

## Apply now.

Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information.

Keep exploring

## Related remote jobs.

Matched by job category10 related opportunities[Content & Editorial](https://jobicy.com/categories/copywriting.md) [Browse all jobs](https://jobicy.com/jobs.md)
*
![Think Academy US logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/c1c574cd-221-1.png)
Think Academy US  Aug 15

### [Math Content Teacher – Mandarin Speaking Required](https://jobicy.com/jobs/150786-math-content-teacher-mandarin-speaking-required.md)

Role: Math Teacher Job type: Part-Time (12 – 20 hours per week) Location: Remote Intended Start Date: ASAP Who we are: Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of…

*
![Think Academy US logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/c1c574cd-221-1.png)
Think Academy US  Aug 15

### [Math Content Teacher **Referrals ONLY**](https://jobicy.com/jobs/150785-math-content-teacher-referrals-only.md)

Start: August 2026 Job Type: Full-Time (30–40 hours/week, W2); Remote (U.S. based) Compensation: $35-45/hour for teaching + $16–20/hour for non-teaching time Join Think Academy as a full-time Math Teacher. Teach…

*
![Think Academy US logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/c1c574cd-221-1.png)
Think Academy US  Aug 15

### [Community Content & Growth Specialist](https://jobicy.com/jobs/150784-community-content-growth-specialist.md)

Job type: Part-Time (30 hours per week) Location: Remote Duration: 6 months, with the possibility of extension Compensation: $20-$28/hr, based on experience Who we are: Think Academy US (www.TheThinkAcademy.com), a…

*
![Strava logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/788fb451a0732c0ce3bec0fbda415a0f.jpg)
Strava  Aug 15

### [Content Marketing Manager (Contract)](https://jobicy.com/jobs/150783-content-marketing-manager-contract.md)

About Strava Strava is the app for active people. With over 200 million athletes in more than 185 countries, it’s more than tracking workouts—it’s where people make progress together, from…

*
![Chainguard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e4b6aacf-221.jpeg)
Chainguard  Aug 15

### [Executive Communications and Content Manager](https://jobicy.com/jobs/150782-executive-communications-and-content-manager.md)

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations…

*
![Fueled logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/05/fe49a96d-221.jpg)
Fueled  Aug 15

### [Product Designer – Content Solutions](https://jobicy.com/jobs/150781-product-designer-content-solutions.md)

Location: Remote — Americas Team (Open to applicants located in North & South America, with the ability to primarily work within US business hours/time zones) Fueled is a leading digital…

*
![Fueled logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/05/fe49a96d-221.jpg)
Fueled  Aug 15

### [Contract Senior Content Designer](https://jobicy.com/jobs/150779-contract-senior-content-designer.md)

Location: Remote – Americas (Open to applicants located in North American aligned time zones) Fueled is a leading digital strategy, design, and engineering agency. We are a 300+ person team…

*
![Catawiki logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/77d018df-221.png)
Catawiki  Aug 13

### [Expert Dutch and Belgian Comics](https://jobicy.com/jobs/146061-expert-dutch-and-belgian-comics.md)

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects…

*
![Deloitte logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/09/370c2482dacb3fffbd4043cfca5674fe.png)
Deloitte  Aug 13

### [Senior Editor, Energy and Sustainability, Deloitte Global Insight](https://jobicy.com/jobs/149142-senior-editor-energy-and-sustainability-deloitte-global-insight.md)

Job Type: Permanent Work Model: Remote Reference code: 133905 Primary Location: Toronto, ON All Available Locations: Toronto, ON; Calgary, AB; Edmonton, AB; Fredericton, NB   Our Purpose   At Deloitte, our Purpose is to make an impact…

*
![Deloitte logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/09/370c2482dacb3fffbd4043cfca5674fe.png)
Deloitte  Aug 13

### [Senior Editor, AI and Technology, Deloitte Global Insights](https://jobicy.com/jobs/149141-senior-editor-ai-and-technology-deloitte-global-insights.md)

Job Type: Permanent Work Model: Remote Reference code: 133904 Primary Location: Toronto, ON All Available Locations: Toronto, ON; Calgary, AB; Edmonton, AB; Fredericton, NB   Our Purpose   At Deloitte, our Purpose is to make an impact…