[All remote jobs](https://jobicy.com/jobs.md)Open role[![Instructure logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/04/430057884baf037dd2aa1e1e017e72b6.jpg)](https://jobicy.com/company/instructure.md)Remote opportunity at[Instructure](https://jobicy.com/company/instructure.md) # Principal Business Operations Manager – Remote (USA) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/instructure.md)Share17 Aug 2026Published38Listing views4Application actions16 Sep 2026Apply before Opportunity details ## About this role. AI SummaryInstructure is hiring a US-remote Principal Business Operations Manager to lead strategic, cross-functional operational initiatives in a SaaS or technology context. The role owns complex project delivery, process optimization and automation, KPI development, executive reporting, vendor evaluation, and continuous-improvement practices. Candidates need 10+ years of progressive operations, strategic operations, or management consulting experience, along with strong analytics, leadership, and stakeholder-influence capabilities. Key tools and methods include SQL, Tableau, Excel, Salesforce or ERP systems, Lean, Six Sigma, change management, and agile ways of working. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior principal-level operations role requiring 10+ years of experience, strategic judgment, and a demonstrated record of delivering high-impact, complex initiatives. Success depends on independently influencing executives and multiple functional teams while combining process-improvement expertise with strong analytical and technical skills. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$170,000US market range$155k–$210k0$231k AI insightThe disclosed compensation range is $150,000 to $190,000 USD yearly, producing an offer median of $170,000. For a US-based Principal Business Operations Manager in a SaaS or technology environment, an estimated market base-salary range is approximately $155,000 to $210,000 USD annually; actual compensation can vary by location, scope, equity, and bonus eligibility. ## Core skills Skills and capabilities most closely associated with this opportunity. [Business Operations](https://jobicy.com/jobs?search_keywords=Business%20Operations.md)[Strategic Operations](https://jobicy.com/jobs?search_keywords=Strategic%20Operations.md)[Operational Excellence](https://jobicy.com/jobs?search_keywords=Operational%20Excellence.md)[Process Improvement](https://jobicy.com/jobs?search_keywords=Process%20Improvement.md)[Lean](https://jobicy.com/jobs?search_keywords=Lean.md)[Six Sigma](https://jobicy.com/jobs?search_keywords=Six%20Sigma.md)[Change Management](https://jobicy.com/jobs?search_keywords=Change%20Management.md)[KPI Development](https://jobicy.com/jobs?search_keywords=KPI%20Development.md)[SQL](https://jobicy.com/jobs?search_keywords=SQL.md)[Tableau](https://jobicy.com/jobs?search_keywords=Tableau.md) Cover letter sampleDear Hiring Team, I am excited to apply for the Principal Business Operations Manager role at Instructure. With extensive experience leading cross-functional operational initiatives, improving complex processes, and translating data into executive-ready recommendations, I can help strengthen scalable execution across the organization. I bring a practical, collaborative approach to KPI design, change management, automation, and stakeholder alignment across functions including Product, Sales, Finance, and Engineering. I would welcome the opportunity to contribute to Instructure’s culture of operational excellence and support its continued growth. Sincerely, [Your Name] Copy Sample interview questionsHow would you lead a complex operational initiative from concept through implementation?I would begin by defining the business outcome, decision owners, success metrics, scope, risks, and dependencies. I would build an integrated workplan with clear accountable owners, use a regular operating cadence to surface blockers, and provide leadership with concise status reporting focused on decisions and measurable impact. Describe your approach to identifying and improving an inefficient business process. I would map the current process using stakeholder interviews and available operational data, then quantify pain points such as cycle time, error rates, manual effort, or conversion loss. After prioritizing opportunities by impact and feasibility, I would pilot the highest-value solution, measure results against a baseline, and standardize the improved workflow. How do you design KPIs that support strategic decision-making? I would use a balanced KPI set that connects leading indicators, such as adoption or throughput, to lagging outcomes such as cost, revenue impact, customer outcomes, or delivery reliability. Each metric would have a clear definition, owner, target, and review cadence so that teams can act on insights rather than simply report numbers. How do you manage competing priorities among senior cross-functional stakeholders? I would first clarify each stakeholder’s goals, constraints, and non-negotiables, then frame the initiative around the shared business outcome. When disagreement remains, I would present the relevant data, trade-offs, options, and a recommended decision path, escalating only when an accountable executive decision is needed. What is your approach to driving adoption of a new process or operational tool? I would pair a clear case for change with practical enablement: early stakeholder involvement, pilot groups, documented workflows, training, and visible executive sponsorship. I would track adoption and feedback after launch, address friction quickly, and communicate early wins to reinforce the new operating model. At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that’s where you come in: The Principal Business Operations Manager at Instructure, Inc. will lead strategic initiatives, optimize operational processes, and drive cross-functional alignment to enhance efficiency and effectiveness across the organization. This role requires a blend of strategic thinking, analytical prowess, and strong leadership to support Instructure’s continued growth and success. What you will do: * Lead and manage complex operational projects from conception to completion, ensuring timely delivery and measurable impact. * Analyze existing business processes, identify inefficiencies, and design and implement solutions for optimization and automation. * Develop and monitor key performance indicators (KPIs) and operational metrics to track progress, identify trends, and inform strategic decision-making. * Collaborate closely with senior leadership across various departments (e.g., Sales, Marketing, Product, Engineering, Finance) to align operational strategies with overall business objectives. * Drive the adoption of best practices in operational management and continuous improvement methodologies (e.g., Lean, Six Sigma). * Facilitate cross-functional communication and collaboration to ensure seamless execution of operational initiatives. * Prepare and present detailed reports and recommendations to executive stakeholders, summarizing project status, performance, and strategic implications. * Mentor and guide junior team members, fostering a culture of operational excellence and continuous learning. * Evaluate and recommend new technologies and tools to enhance operational capabilities and productivity. * Manage vendor relationships and evaluate third-party solutions to support operational needs. What you will need to know/have * Bachelor’s degree in Business Administration, Operations Management, Finance, or a related quantitative field. Master’s degree (MBA) preferred. * 10+ years of progressive experience in business operations, strategic operations, or management consulting, preferably within the SaaS or technology industry. * Proven track record of successfully leading and executing complex operational projects that delivered significant business impact. * Expertise in process improvement methodologies (e.g., Lean, Six Sigma) and change management principles. * Strong analytical skills with the ability to interpret complex data, identify trends, and make data-driven recommendations. * Exceptional communication and interpersonal skills, with the ability to effectively influence and collaborate with stakeholders at all levels. * Advanced proficiency in project management software, data analysis tools (e.g., SQL, Tableau, Excel), and CRM/ERP systems (e.g., Salesforce). * Demonstrated ability to think strategically, solve complex problems, and adapt to a fast-paced, dynamic environment. * Strong leadership capabilities with experience in mentoring and developing team members. * Prior experience working in an agile environment is a plus. Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here’s a general idea of what you can expect: * Competitive compensation, plus all full-time employees participate in our ownership program – because everyone should have a stake in our success. * Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. * Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. * Comprehensive wellness programs and mental health support * Learning and development resources, including professional development tools and tuition reimbursement, to support your growth * The technology and tools you need to do your best work * Motivosity employee recognition program * A culture rooted in inclusivity, support, and meaningful connection We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification. 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