[All remote jobs](https://jobicy.com/jobs.md)Open role[![AssetWatch logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/118c6be8-221.png)](https://jobicy.com/company/assetwatch.md)Remote opportunity at[AssetWatch](https://jobicy.com/company/assetwatch.md) # AR & Collections Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/assetwatch.md)Share17 Aug 2026Published44Listing views1Application actions16 Sep 2026Apply before Opportunity details ## About this role. AI SummaryAssetWatch is seeking a senior AR & Collections Manager to own the full accounts receivable and collections lifecycle in a high-volume, rapidly growing SaaS environment. The role leads collections strategy, cash receipts, dispute resolution, credit policy, AR onboarding, ACH/EFT migration, reconciliation, reporting, and internal controls. The manager will coach onshore and offshore AR staff and work closely with Accounting, Sales, Revenue Operations, and Customer Success to improve cash flow and customer payment outcomes. Candidates need at least seven years of progressive AR and collections experience, including three years of people management, strong NetSuite expertise, and a quantified history of lowering DSO. The full-time role is US-based and remote-first, with collaboration required during core working hours. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, hands-on leadership role requiring deep command of the complete SaaS AR lifecycle as well as demonstrated, quantifiable DSO and collections improvements. The manager must build and coach a distributed team while owning controls, reporting, ACH migration, system workflows, and sensitive cross-functional escalations. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$103,000US market range$95k–$130k0$143k AI insightThe posting explicitly discloses a US base salary range of $92,000 to $114,000 USD for this full-time position, producing an offer midpoint of $103,000 annually. A competitive US market range for an experienced AR & Collections Manager in a high-growth SaaS environment is approximately $95,000 to $130,000 annually; the disclosed base range is broadly market-aligned, though total compensation may be increased by the stated equity, benefits, and possible variable compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Accounts receivable](https://jobicy.com/jobs?search_keywords=Accounts%20receivable.md)[Collections management](https://jobicy.com/jobs?search_keywords=Collections%20management.md)[DSO reduction](https://jobicy.com/jobs?search_keywords=DSO%20reduction.md)[Cash application](https://jobicy.com/jobs?search_keywords=Cash%20application.md)[Credit management](https://jobicy.com/jobs?search_keywords=Credit%20management.md)[NetSuite](https://jobicy.com/jobs?search_keywords=NetSuite.md)[SaaS billing](https://jobicy.com/jobs?search_keywords=SaaS%20billing.md)[ACH/EFT migration](https://jobicy.com/jobs?search_keywords=ACHEFT%20migration.md)[AR analytics](https://jobicy.com/jobs?search_keywords=AR%20analytics.md)[Team leadership](https://jobicy.com/jobs?search_keywords=Team%20leadership.md) Cover letter sampleDear Hiring Team, I am excited to apply for the AR & Collections Manager role at AssetWatch. My experience leading end-to-end accounts receivable operations, improving DSO, strengthening cash application, and managing customer collections would enable me to build scalable processes for a rapidly growing SaaS business. I bring a data-driven, customer-conscious approach to credit policy, dispute resolution, ACH adoption, aging analysis, and month-end reconciliation, with a focus on measurable team accountability. I would welcome the opportunity to partner with Accounting, Sales, Revenue Operations, and Customer Success to improve cash flow while maintaining strong customer relationships. Thank you for your consideration. I look forward to discussing how I can help AssetWatch develop a high-performing, scalable AR and collections function. Copy Sample interview questionsHow would you reduce DSO in a high-growth SaaS environment?I would begin with a segmented aging analysis by balance, delinquency stage, customer risk, dispute status, and payment method. I would establish a documented dunning cadence and escalation matrix, assign clear portfolio-level targets, review results weekly, and partner with Sales and Customer Success on high-value or renewal-sensitive accounts. Success would be measured through DSO, CEI, aging-bucket movement, collection rate, and dispute-resolution cycle time. Describe your approach to moving customers from check payments to ACH/EFT. I would treat ACH migration as a cross-functional adoption program rather than only a payment-processing project. This includes identifying check-paying customers, prioritizing high-volume accounts, creating customer outreach materials and enrollment workflows, making ACH the onboarding default, and tracking adoption, exceptions, and barriers monthly. I would also ensure controls for authorization, payment posting, and exception handling are documented before scaling the program. How do you balance effective collections with strong internal controls and customer relationships? I use consistent credit-review criteria, documented approval authority, payment-term standards, and defined credit-hold and write-off thresholds. I monitor adherence through aging reviews, approval logs, subledger-to-GL reconciliations, unapplied-cash reporting, and periodic control testing. When exceptions are needed, I ensure they are approved, time-bound, and visible to the appropriate business stakeholders. How would you manage and hold a distributed AR and collections team accountable? I would set role-specific goals that account for portfolio value, account complexity, delinquency stage, and controllable activity metrics. Weekly one-on-ones would review results, blocked accounts, quality of customer communication, and development needs, while team reporting would make DSO, CEI, promises-to-pay, and aging progress transparent. For distributed staff, I would use clear SOPs, documented handoffs, quality checks, and overlap hours for escalations and coaching. How do you manage complex billing disputes and unapplied payments? I have a structured approach: confirm the invoice and contractual facts, acknowledge the customer promptly, identify the internal owner, set a resolution deadline, and maintain a clear audit trail in the AR system. I distinguish valid disputes from payment delays, keep undisputed amounts collectible, and analyze recurring root causes with Billing, Sales, and Customer Success. This approach protects the customer relationship while preventing disputes from becoming unresolved aged balances. AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. What’s the Opportunity The AR & Collections Manager owns the Company’s end-to-end accounts receivable and collections function, including the full collections lifecycle, cash receipts, payment method optimization, unapplied payment resolution, new customer onboarding, and DSO management. Operating in a high-volume SaaS billing environment with rapid customer growth, this role is responsible for building a high-performing collections team, designing and driving achievement of collection goals, and implementing processes that scale. The AR & Collections Manager reports to the VP Accounting and partners closely with the Accounting Manager – Billing & Revenue, Sales, Revenue Operations, and Customer Success. Collections & Accounts Receivable * Own and manage the complete AR collections lifecycle across all customer accounts — from invoice delivery through payment collection, dispute resolution, and escalation. * Design, implement, and continuously refine a structured collections cadence: automated dunning sequences, manual outreach protocols, escalation triggers, and credit hold thresholds. * Design and monitor individual and team collection goals — including DSO targets, aging reduction milestones, collection rate benchmarks, and activity metrics — and hold the team accountable to them on a weekly and monthly basis. * Drive measurable and sustained reduction in Days Sales Outstanding (DSO) through disciplined process, data-driven prioritization, and proactive account management. * Monitor AR aging daily and weekly; identify high-risk, overdue, and at-risk accounts and take prompt action. * Develop and enforce credit policy, payment terms, credit hold procedures, and write-off authorization thresholds in collaboration with VP Accounting. * Manage customer disputes and billing discrepancies end-to-end, partnering with the Accounting Manager – Billing & Revenue to resolve root causes quickly. * Build and maintain strong customer relationships that support timely payment without damaging commercial relationships. * Partner with Sales and Customer Success on at-risk accounts, renewal timing, and escalation of chronic late payers. Payment Methods, Cash Receipts & ACH Migration * Lead the strategic initiative to migrate customers from check payments to ACH/EFT, reducing manual processing costs, float, and deposit risk. Set migration targets and report progress monthly. * Develop and execute a customer outreach and enrollment campaign for ACH adoption, in partnership with Sales, Customer Success, and the billing team. * Oversee all cash receipt processing — ACH, wire, check, and credit card — ensuring accurate, same-day or next-day recording in NetSuite. * Own the resolution of unapplied and unidentified payments; research, match, and clear open items within defined SLA. * Monitor and reduce the unapplied cash balance on a weekly basis, escalating aged items appropriately. * Partner with the Accounting Manager – Billing & Revenue on cash application accuracy and timing, ensuring the AR subledger reflects real-time collection status. * Reconcile the AR subledger to the general ledger at month-end; investigate and resolve variances. New Customer Onboarding & Credit * Own the AR onboarding workflow for all new customers: credit review, payment terms assignment, payment method enrollment, and billing account setup. * Establish a credit review process appropriate for a fast-growing SaaS environment, including criteria for standard vs. non-standard payment terms. * Ensure new customer records are complete and accurate in NetSuite and Salesforce before the first invoice is issued. * Partner with Sales to set payment expectations during the contract stage, and with Customer Success to resolve early-stage billing and payment questions. * Enroll new customers in ACH/EFT payment at onboarding wherever possible, establishing electronic payment as the default. AR Inbox & Customer Communication * Maintain and triage the AR communications inbox; ensure all customer inquiries, remittance advice, disputes, and payment confirmations are handled promptly and accurately. * Extract and act on critical information from customer correspondence — purchase orders, updated billing contacts, payment portals, and approval workflows. * Maintain accurate, current customer billing and collections contact records in NetSuite and Salesforce. * Manage customer payment portals (e.g., Coupa, Ariba, or similar) for applicable accounts, ensuring invoices are submitted and approved efficiently. Reporting & Analytics * Produce and present weekly AR flash reports and monthly AR aging analyses to VP Accounting and senior leadership. * Track, analyze, and report DSO, collection effectiveness index (CEI), aging bucket trends, bad debt exposure, and payment method mix. * Monitor the ACH migration rate and report on adoption progress, barriers, and next steps monthly. * Provide data-driven insights on payment behavior patterns, customer risk concentration, and collection efficiency to support leadership decision-making. * Support month-end and quarter-end close: bad debt reserve analysis, AR aging certification, and subledger sign-off. * Build and maintain AR dashboards in NetSuite or connected BI tools to enable real-time visibility for the team and stakeholders. Internal Controls & Process Improvement * Design and enforce internal controls over collections, cash receipts, payment processing, and AR onboarding — appropriate for a high-volume, fast-growing SaaS environment. * Build and maintain comprehensive standard operating procedures for all AR and collections workflows. * Identify and lead automation initiatives — dunning automation, ACH enrollment workflows, cash application automation — to scale operations without proportional headcount growth. * Evaluate and recommend AR technology improvements, including NetSuite AR module enhancements, payment processing integrations, and collections software. * Support internal and external audits with AR reconciliations, aging documentation, and policy evidence. * Cross-train team members on all key AR workflows to eliminate single points of failure. Leadership Responsibilities * Lead, coach, and develop a team of onshore and offshore AR and collections staff, including collections specialists, a cash receipts and office administrator, and any future additions as the team scales. * Design individual collection goals for each team member aligned to portfolio size, account complexity, and company DSO targets; review performance weekly. * Manage workload distribution across the collections portfolio, adjusting assignments dynamically as volume, customer mix, and priorities evolve. * Establish a team culture of accountability, urgency, and customer professionalism. * Conduct regular 1:1s, provide ongoing coaching, and support career development for team members. * Partner with the Accounting Manager – Billing & Revenue to maintain shared accountability for cash flow, billing accuracy, and the billing-to-collections handoff. * Collaborate with VP Accounting on DSO strategy, credit policy, write-off decisions, and escalated account situations. This role is located in the United States. Qualifications * Bachelor’s degree in Accounting, Finance, or Business; advanced degree or professional certification (CPA, CCP) a plus. * 7+ years of progressive AR and collections experience, with at least 3 years managing an AR or collections team in a high-volume environment. Required. * Demonstrated, quantifiable track record of driving DSO reduction and improving collection rates in a SaaS or subscription business. Required — candidates should be prepared to discuss specific metrics and outcomes. * Deep hands-on experience across the full AR lifecycle: customer collections, dispute resolution, cash application, unapplied payment resolution, credit management, and month-end close. Required. * Experience designing and implementing collection goals, dunning strategies, and team performance frameworks at an individual and department level. Required. * Experience leading or participating in a check-to-ACH or electronic payment migration initiative, including customer outreach and adoption tracking. Strongly preferred. * Proficiency with NetSuite AR module required; experience with collections management software (e.g., YayPay, Kolleno, Tesorio, or similar) a strong plus. * Salesforce familiarity preferred; experience working in a Salesforce–NetSuite integrated environment is advantageous. * Strong command of AR analytics — DSO, CEI, aging composition, bad debt reserve methodology, and payment trend analysis. * Experience managing offshore or distributed team members, including work quality oversight and cross-timezone coordination. * Excellent communication and negotiation skills; confident engaging directly with customers, Sales leadership, and senior executives on sensitive collection matters. * High sense of urgency, strong organizational skills, and the ability to manage multiple priorities without losing attention to detail in a fast-paced, scaling environment. #LI-REMOTE The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process. The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process. AssetWatch Salary Range (US) $92,000—$114,000 USD What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive – that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. * Competitive compensation package including stock options * Flexible work schedule * Comprehensive benefits including retirement plan match * Opportunity to make a real impact every day * Work with a dynamic and growing team * Unlimited PTO We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required. 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