[All remote jobs](https://jobicy.com/jobs.md)Open role[![Ollie Pets logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/085dc01b-221.png)](https://jobicy.com/company/ollie-pets.md)Remote opportunity at[Ollie Pets](https://jobicy.com/company/ollie-pets.md) # Customer Experience Associate Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/ollie-pets.md)Share18 Aug 2026Published25Listing views1Application actions18 Sep 2026Apply before Opportunity details ## About this role. AI SummaryOllie is hiring a remote Customer Experience Associate to support dog owners and prospective customers through email, phone, and order-management channels. The role is restricted to candidates living within roughly one hour of Salt Lake City, Utah, or Nashville, Tennessee, because quarterly in-person offsites are required. The associate will represent the brand, resolve customer issues, track feedback, and contribute to projects that improve the end-to-end Canine Care experience. Ideal candidates bring strong empathy, written and verbal communication, adaptability, problem-solving ability, and prior customer-facing experience. Benefits include health coverage, a 401(k) match, parental and paw-ternity leave, an Ollie subscription for one dog, and annual bonus potential. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a moderately demanding customer experience role requiring strong written and verbal communication, empathy, multi-channel case management, and practical problem-solving. The project and agent-development expectations add responsibility beyond a purely entry-level support position. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$47,500US market range$40k–$55k0$61k AI insightNo salary range was provided. For a remote Customer Experience Associate role requiring a bachelor’s degree, multi-channel support, and periodic in-person attendance near Salt Lake City or Nashville, a competitive estimated U.S. market range is $40,000 to $55,000 annually, with an estimated median of $47,500; bonus potential and benefits may add meaningful total value. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Experience](https://jobicy.com/jobs?search_keywords=Customer%20Experience.md)[Customer Support](https://jobicy.com/jobs?search_keywords=Customer%20Support.md)[Pet Care](https://jobicy.com/jobs?search_keywords=Pet%20Care.md)[Multi-Channel Support](https://jobicy.com/jobs?search_keywords=Multi-Channel%20Support.md)[Email Support](https://jobicy.com/jobs?search_keywords=Email%20Support.md)[Phone Support](https://jobicy.com/jobs?search_keywords=Phone%20Support.md)[Order Management](https://jobicy.com/jobs?search_keywords=Order%20Management.md)[Customer Relationship Management](https://jobicy.com/jobs?search_keywords=Customer%20Relationship%20Management.md)[Problem Solving](https://jobicy.com/jobs?search_keywords=Problem%20Solving.md)[Remote Work](https://jobicy.com/jobs?search_keywords=Remote%20Work.md) Cover letter sampleDear Hiring Team, I am excited to apply for the Customer Experience Associate role at Ollie because I value thoughtful, empathetic service and share your commitment to helping pets live healthier lives. My customer-facing experience has strengthened my ability to resolve questions clearly, build trust across phone and email channels, and document interactions accurately in fast-moving environments. I would bring a proactive, solutions-oriented approach to supporting pet parents and improving the end-to-end customer experience. I am especially drawn to Ollie’s people- and pet-first culture and would welcome the opportunity to contribute to your Canine Care team. Thank you for your consideration. Copy Sample interview questionsHow would you handle a frustrated pet parent whose delivery is delayed?I would first listen without interrupting, acknowledge the customer’s concern and their pet’s needs, and review the account and order details. I would explain the available resolution clearly, take ownership of the next step, and document the interaction so the customer does not need to repeat their story. How do you stay organized while supporting customers through email, phone, and an order-management system? I prioritize requests by urgency and customer impact, addressing time-sensitive issues such as delivery, billing, or pet wellness concerns first. I use a consistent workflow to track open cases, set follow-up reminders, and keep notes current across each channel. What does excellent customer communication look like to you? I use a warm, clear, and concise tone while adapting to the customer’s level of knowledge. I confirm understanding, avoid jargon, provide actionable next steps, and make sure the customer feels heard rather than rushed. Describe how you would turn recurring customer feedback into an operational improvement. I would identify recurring themes in customer contacts, validate the pattern with interaction data and examples, and share a practical recommendation with the appropriate team. After implementation, I would monitor whether contact volume, resolution time, or customer sentiment improves. How do you respond to coaching or feedback on your performance? I would welcome the feedback, seek clarification on the expected behavior or metric, and create a specific improvement plan. I would practice the skill, track progress, and follow up with my manager to ensure the change is meaningful and sustained. Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives. As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.Come join the Award Winning Ollie Canine Care team! Ollie is driven to make pets’ lives healthier by making freshly-cooked, human-grade food for dogs that’s delivered right to our customers’ doorsteps. And our customers want the very best for their dogs. Together, we’re hoping to embark (no pun intended) on some very long healthy journeys for our dogs powered by good fresh food. Our mission is to help dogs live their best lives. To know them is to love them. We want to create a world-class genuinely-kind anticipatory Customer Experience to help meet dogs and their parent’s wellness needs. That’s where you come in… We’re looking for new members to join our Award Winning Canine Care team, close-knit pack that serves Ollie’s best pups and their parents to our high-quality standards. We make sure that, from box to bowl, all our dogs (and our customers) are having the best experience possible. This role will report to the Customer Experience Manager. We are ONLY hiring candidates living within about one hour of both Salt Lake City, UT and Nashville, TN. While this is a remote position, we hold required quarterly in-person offsites in these areas. ## Responsibilities: * Represent the Ollie brand voice to our current and prospective customers * Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents * Manage customer relationships across multiple channels, including emails, phones, our order management system, and more! * Accurately track and monitor customer feedback and interactions * Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience. * Help to develop agents not only in their KPIs and role but their career development. * Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond! ## About You: * Put pets first. You love dogs and approach every dog with the same empathy and understanding as if it were your own. * Value patience. You leverage your knowledge and communication skills (written and oral) to provide the best answers to our pup parents’ many questions. * Improvisation. You like finding new ways to tackle challenges, and nothing catches you off guard. You prefer guardrails to rules. * Problem solver. Cutting through to the core of a problem and figuring out how to fix it energizes you. * Fun. You don’t mind occasional sloppy dog kisses and love sharing memes. ## Other Experience: * Bachelor’s Degree from an accredited four-year college or university. * Previous experience in customer-centric roles (retail, food service, etc.) * Experience with pets or health-foods preferred * Experience with Gladly or a similar platform a plus * Interest in working in a pet-friendly, fast-moving environment ## Benefits * Competitive hourly salary and an annual bonus potential * Sponsored 401k program with employer match up to 4% * Comprehensive health coverage including medical, dental and vision * Paid parental leave * 1-week paw-ternity leave for new dog parents * Ollie subscription for one dog * Inspiring pack members! If you’d like to stand out, tell us in your cover letter why you’re interested in joining Ollie and how your skills match the responsibilities detailed in this posting. Ollie embraces diversity and equal opportunity. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application. Show more [Apply now >](https://jobicy.com/jobs/150969-customer-experience-associate.md) > Annual salary information is not provided for this position. 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