[All remote jobs](https://jobicy.com/jobs.md)Open role[![Planet Labs Inc. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/87ec343c-221.png)](https://jobicy.com/company/planet-labs-inc.md)Remote opportunity at[Planet Labs Inc.](https://jobicy.com/company/planet-labs-inc.md) # Customer Onboarding Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/planet-labs-inc.md)Share18 Aug 2026Published41Listing views1Application actions18 Sep 2026Apply before Opportunity details ## About this role. AI SummaryPlanet is seeking a remote, Latin America-based Customer Onboarding Specialist to deliver technical onboarding and ongoing enablement for customers using its geospatial data, tools, and workflows. The role leads onboarding calls, training sessions, workshops, and coordination across Customer Success, Support, Professional Services, Product, and Revenue Operations. Candidates need at least four years of relevant customer-facing technical experience, fluency in English, Spanish, and Portuguese, and familiarity with GIS, remote sensing, and Python or similar scripting. The position emphasizes reducing time-to-value, increasing adoption among strategic customers, and improving scalable education content and onboarding processes. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a technically demanding customer-facing role requiring GIS or remote-sensing knowledge, practical scripting capability, and fluency in three languages. Success also depends on independently coordinating multiple internal teams while tailoring training to diverse customer workflows. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$50,000US market range$36k–$70k0$77k AI insightNo salary range was listed. For a remote, Latin America-based Customer Onboarding Specialist with 4+ years of experience, trilingual English/Spanish/Portuguese capability, GIS/remote-sensing exposure, and Python troubleshooting skills, an estimated annual USD market range is $36,000 to $70,000; the estimated job median is $50,000. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Technical Enablement](https://jobicy.com/jobs?search_keywords=Technical%20Enablement.md)[Customer Education](https://jobicy.com/jobs?search_keywords=Customer%20Education.md)[GIS](https://jobicy.com/jobs?search_keywords=GIS.md)[Remote Sensing](https://jobicy.com/jobs?search_keywords=Remote%20Sensing.md)[Geospatial Data](https://jobicy.com/jobs?search_keywords=Geospatial%20Data.md)[Python](https://jobicy.com/jobs?search_keywords=Python.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Multilingual Communication](https://jobicy.com/jobs?search_keywords=Multilingual%20Communication.md) Cover letter sampleDear Hiring Team, I am excited to apply for the Customer Onboarding Specialist role at Planet. My background in technical customer enablement, onboarding, and cross-functional collaboration aligns well with helping customers adopt complex data products and achieve value quickly. I can deliver clear, engaging training for both technical and non-technical audiences while building trusted relationships across Latin America. My experience with geospatial workflows, Python-based troubleshooting, and multilingual customer communication would enable me to support Planet customers effectively in English, Spanish, and Portuguese. I am particularly motivated by Planet's mission to use data and space technology to create meaningful impact on Earth. I would welcome the opportunity to contribute to scalable onboarding programs and long-term customer success. Copy Sample interview questionsHow would you structure a technical onboarding program for a new enterprise customer?I begin by identifying the customer's objectives, technical maturity, use case, stakeholders, and target workflow. I then create a phased plan with a kickoff, role-specific training, hands-on milestones, adoption measures, and follow-up sessions to ensure the customer reaches measurable value quickly. How do you troubleshoot a technical issue encountered during customer onboarding? I would first reproduce or clearly document the issue, identify whether it relates to data access, API usage, GIS configuration, or customer code, and communicate progress in plain language. For issues requiring deeper investigation, I would provide a well-defined escalation package to Support or Engineering and remain accountable for customer updates and education. How would you deliver effective enablement to multilingual customers across Latin America? I adapt examples, pacing, terminology, and delivery style to the audience while keeping the core learning objectives consistent. I would use English, Spanish, or Portuguese as appropriate, validate understanding through practical exercises, and maintain localized documentation or recordings where they improve self-service adoption. Which metrics would you use to assess onboarding success? I would measure time-to-first-value, onboarding completion, training attendance, product activation, feature adoption, support trends, customer feedback, and progress against use-case milestones. I would review these indicators with Customer Success to identify customers needing additional technical guidance and opportunities to improve the program. How would you coordinate onboarding across Customer Success, Support, Product, and Revenue Operations? I would partner with the Customer Success Manager on account goals and relationship context, with Support on recurring technical issues, with Product on feedback and adoption barriers, and with Revenue Operations on process consistency and reporting. Shared ownership, clear handoffs, documented action items, and regular operating reviews would help maintain a seamless customer experience. Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet’s data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: The Customer Onboarding Specialist is responsible for delivering high-quality technical onboarding experiences that reduce time-to-value and help customers successfully adopt Planet data, tools, and workflows. Sitting within the Education & Enablement team, this role works closely with Customer Success, Technical Support, Professional Services, Product, and Revenue Operations to deliver a consistent, scalable onboarding experience across customer segments. The Onboarding Specialist leads the coordination of technical onboarding activities, contributes to live onboarding delivery, and supports the continuous improvement of onboarding content, campaigns, and processes. In partnership with Customer Success, this role also provides ongoing technical enablement for strategic customers across Latin America, helping customers continue building technical proficiency, adopt new capabilities, and maximize value from Planet products throughout their customer journey. This role serves as a trusted technical partner for customers, supporting long-term adoption through technical guidance, education, and enablement. This is a full-time, remote position based in Latin America. If located near an office, you are expected to work from that office 3 days per week. Impact You’ll Own: * Deliver tailored technical onboarding experiences that help customers successfully adopt Planet’s products, data, and workflows while reducing time-to-value. * Lead onboarding kickoff calls, coordinate onboarding activities, and deliver live onboarding sessions, technical training, and workshops for customers across Latin America. * Partner closely with Customer Success Managers to provide ongoing technical enablement that helps strategic customers expand their use of Planet products, workflows, and capabilities beyond initial onboarding. * Build trusted technical relationships with customers by providing continued education, guidance, and best practices that support long-term adoption and customer success. * Design, maintain, and continuously improve onboarding resources, customer education content, and learning materials across Planet’s education platforms. * Coordinate onboarding activities across Education, Customer Success, Technical Support, Professional Services, Product, and Revenue Operations to ensure a seamless customer experience. * Monitor onboarding engagement and customer feedback, contributing insights that improve onboarding experiences, customer adoption, and future education initiatives. What You Bring: * 4+ years of experience in customer onboarding, customer education, technical training, technical support, customer success, or a similar customer-facing role. * Bachelor’s degree in a related field. * Professional fluency in English, Spanish, and Portuguese, with the ability to confidently deliver customer onboarding and technical training in all three languages. * Technical aptitude with the ability to understand complex customer workflows, explain technical concepts clearly to both technical and non-technical audiences, and deliver engaging customer training and enablement. * Experience working with GIS, remote sensing, or geospatial data platforms. * Hands-on experience with coding or scripting (preferably Python) sufficient to understand customer workflows, troubleshoot issues, and support technical onboarding. * Familiarity with adult learning principles and best practices for customer education and technical enablement. * Ability to coordinate cross-functional customer onboarding activities while balancing organization, collaboration, stakeholder alignment, and customer needs. What Makes You Stand Out: * Experience working in a SaaS, data, or developer-focused product environment. * Experience working with Learning Management Systems (LMS), customer education platforms, or documentation systems. * Experience supporting both live and scaled (self-service or automated) customer onboarding and enablement programs. * Exposure to onboarding automation, customer engagement platforms, or lifecycle communications. * Experience working with multilingual or cross-cultural customer audiences. Application Deadline: November 10, 2026 at 11:59p PT Benefits While Working at Planet: These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. * Paid time off including vacation, holidays and company-wide days off * Supplemental Medical and Dental Coverage * Employee Wellness Program * Home Office Reimbursement * Monthly Phone and Internet Reimbursement * Tuition Reimbursement and access to LinkedIn Learning * Volunteering Paid Time Off ### #LI-REMOTE San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Why we care so much about Belonging. We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please… do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride. EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. [Know Your Rights.](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you. Privacy Policy: By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the [Planet Data Privacy Notice for California Staff Members and Applicants](https://www.planet.com/privacy/#california), and hereby consent to the collection, processing, use, and storage of my personal information as described therein. Privacy Policy (European Applicants): By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the [Candidate Privacy Notice GDPR Planet Labs Europe](https://www.planet.com/privacy/), and hereby consent to the collection, processing, use, and storage of my personal information as described therein. AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use [Metaview](https://www.metaview.ai/) to better focus on candidates and less on trying to capture notes. As such, with the candidate’s consent, select interviews may be recorded and include a “Planet AI Notetaker” for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one’s candidacy. Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application. Show more [Apply now >](https://jobicy.com/jobs/150972-customer-onboarding-specialist.md) > Annual salary information is not provided for this position. 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