[All remote jobs](https://jobicy.com/jobs.md)Open role[![Customer.io logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b82146da-221.jpg)](https://jobicy.com/company/customer-io.md)Remote opportunity at[Customer.io](https://jobicy.com/company/customer-io.md) # Sr Account Manager, EMEA Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/customer-io.md)Share18 Aug 2026Published31Listing views1Application actions18 Sep 2026Apply before Opportunity details ## About this role. AI SummaryCustomer.io is hiring a Senior Account Manager to own renewals, expansion, and churn mitigation for a portfolio of mid-market and enterprise customers in EMEA. The position carries direct commercial responsibility, including management of approximately $5M ARR, disciplined forecasting, and strategic account planning. The successful candidate will use usage data, health metrics, and ROI-based value articulation to deepen adoption and grow customer spend. This role requires strong multi-threaded stakeholder management and close partnership with Customer Success, Sales, Legal, and Finance. Candidates must be based in the UK or Ireland and have proven SaaS revenue ownership experience. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior commercial role with direct responsibility for a substantial $5M ARR mid-market portfolio, including renewals, expansion, forecasting, and churn mitigation. Success requires strategic account planning, data fluency, executive-level communication, and coordination across several internal teams. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$184,950US market range$120k–$210k0$231k AI insightThe stated annual base salary range is $141,400 to $228,500 USD, producing a midpoint of $184,950 USD. This is a strong, above-market base range for a Senior SaaS Account Manager and is aligned with direct ownership of renewals and expansion across a $5M ARR mid-market and enterprise portfolio; variable compensation, if applicable, is not specified. ## Core skills Skills and capabilities most closely associated with this opportunity. [Senior Account Management](https://jobicy.com/jobs?search_keywords=Senior%20Account%20Management.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[EMEA](https://jobicy.com/jobs?search_keywords=EMEA.md)[Customer Renewals](https://jobicy.com/jobs?search_keywords=Customer%20Renewals.md)[Account Expansion](https://jobicy.com/jobs?search_keywords=Account%20Expansion.md)[Revenue Forecasting](https://jobicy.com/jobs?search_keywords=Revenue%20Forecasting.md)[Mid-Market Accounts](https://jobicy.com/jobs?search_keywords=Mid-Market%20Accounts.md)[Enterprise Accounts](https://jobicy.com/jobs?search_keywords=Enterprise%20Accounts.md)[Customer Success Partnership](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Partnership.md)[Commercial Strategy](https://jobicy.com/jobs?search_keywords=Commercial%20Strategy.md) Cover letter sampleDear Hiring Team, I am excited to apply for the Senior Account Manager, EMEA role at Customer.io. I bring experience owning commercial outcomes across mid-market and enterprise SaaS accounts, including renewals, expansion strategy, forecasting, and churn mitigation. I would build trusted, multi-threaded relationships while using product usage, account-health data, and clear ROI narratives to identify sustainable growth opportunities. My collaborative approach with Customer Success, Sales, Legal, and Finance would support disciplined execution on complex customer agreements. I would welcome the opportunity to help Customer.io customers realize greater value from the platform while growing a healthy, predictable book of business. Copy Sample interview questionsHow do you build an accurate renewal and expansion forecast for a portfolio?I use a structured forecast that starts with account-level renewal dates, contract value, product usage, health indicators, stakeholder engagement, and commercial risks. I assign clear confidence levels based on verified customer intent and next steps, then review changes regularly with Customer Success and leadership to surface risk early. How would you identify and pursue a meaningful expansion opportunity? I begin by understanding the customer's business objectives, adoption patterns, and areas where additional use cases can create measurable value. I then engage the relevant operational and executive stakeholders, quantify the expected ROI, and develop a mutual plan that makes expansion a strategic outcome rather than a pricing lever. What is your approach to building multi-threaded customer relationships? I create relationships across users, administrators, champions, budget owners, and executive sponsors. Each stakeholder receives communication tailored to their priorities, while I maintain a shared account plan so that no single relationship becomes a point of failure. Describe how you would handle an account showing signs of churn risk. I assess churn risk through a combination of product usage trends, health scores, support activity, engagement, renewal timing, and direct customer feedback. I align quickly with Customer Success on root causes, establish a recovery plan with owners and dates, and communicate risks transparently in the forecast. How do you use customer data and dashboards to manage your book of business? I use dashboards to monitor adoption, usage by feature or team, engagement, account health, renewal timing, pipeline, and expansion signals. I combine these quantitative signals with qualitative customer context to prioritize my time and make clear, evidence-based commercial recommendations. ## About [Customer.io](http://Customer.io) Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. [Customer.io](http://Customer.io) powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. ## About the role Hi, I’m Matt Lane, Manager of Account Management at [Customer.io](http://Customer.io), and I’m looking for a Senior Account Manager to join our EMEA team. This is a revenue ownership role — you’ll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You’ll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own. This role is open to candidates based in the UK or Ireland only. ## What we value * Commercial ownership — you treat your book of business like it’s yours, because it is * Forecasting discipline and data-driven decision-making, not gut feel * Multi-threaded relationships — you build trust across the org, not just with one champion * Expansion through value, not feature gates or mechanical levers * Close partnership with Customer Success — you see CS as a collaborator, not a handoff ## What you’ll do * Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation * Drive growth by helping customers adopt [Customer.io](http://Customer.io) more strategically, identifying new use cases and articulating ROI clearly * Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology * Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor * Partner closely with Customer Success on account health and with Sales on expansion deals * Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward ## What we’re looking for * 3+ years in Sr. Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred) * Experience managing $5m ARR, predominantly in the MM space * Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation * A forecasting methodology you can walk through clearly — it doesn’t need to be a named framework, just logic you own * Comfortable pulling usage data, tracking health scores, and building your own dashboards * Strong communicator — clear and persuasive with both technical and non-technical stakeholders * Based in the UK or Ireland ## Compensation & Benefits We believe in transparency. Starting salary for this role is $141,400k – $228,500k (or equivalent in local currency) depending on experience and subject to market rate adjustment. We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. [See full benefits here →](https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0) ## Our Process No gotchas, no trick questions – just a clear, human process designed to help both of us make an informed decision. * 30-minute video call with a Recruiter * 45-minute video call with the Hiring Manager * Take-Home Assignment * 1-hour Assignment Review Call with the team All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. ## Join us! Check out our [careers page](https://customer.io/careers/) for more information about why you should [come work with us!](https://customer.io/about/) We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now. Show more [Apply now >](https://jobicy.com/jobs/151001-sr-account-manager-emea.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. Matched by job category10 related opportunities[Sales](https://jobicy.com/categories/seller.md) [Browse all jobs](https://jobicy.com/jobs.md) * ![Customer.io logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b82146da-221.jpg) Customer.io Aug 18 ### [Mid-Market Account Executive, EMEA](https://jobicy.com/jobs/150987-mid-market-account-executive-emea.md) Hello, I’m Ricci, Sales Manager at Customer.io in EMEA! 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