[All remote jobs](https://jobicy.com/jobs.md)Open role[![Figma logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201016160957-035844.png)](https://jobicy.com/company/figma.md)Remote opportunity at[Figma](https://jobicy.com/company/figma.md) # Customer Enablement Manager (Berlin, Germany) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/figma.md)Share18 Aug 2026Published28Listing views0Application actions17 Sep 2026Apply before Opportunity details ## About this role. AI SummaryThis full-time Customer Enablement Manager role supports large strategic Figma customers by improving product adoption, developing tailored enablement plans, and demonstrating measurable value. The manager will deliver customized training, analyze product usage and customer success metrics, and build relationships with stakeholders from individual contributors to senior leaders. The position partners closely with Account Executives, Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to manage renewal risk and identify expansion opportunities. Candidates need at least four years of relevant SaaS customer-facing experience, excellent consultative communication skills, and native or bilingual German proficiency. The role can be based at Figma’s Berlin hub or performed remotely. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires independently managing complex, strategic customer relationships while translating product data and customer objectives into bespoke enablement plans. Success depends on strong enterprise SaaS judgment, native or bilingual German communication, credible stakeholder management, and cross-functional coordination. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$125,000US market range$95k–$155k0$171k AI insightNo candidate compensation is disclosed in the posting. The figures below are estimated USD annual base-salary benchmarks for a US-market Customer Enablement Manager with 4+ years of enterprise SaaS customer-success or technical account experience; actual compensation for this Berlin-based role may differ materially by employer, location, and total compensation structure. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Enablement](https://jobicy.com/jobs?search_keywords=Customer%20Enablement.md)[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Technical Account Management](https://jobicy.com/jobs?search_keywords=Technical%20Account%20Management.md)[Enterprise SaaS](https://jobicy.com/jobs?search_keywords=Enterprise%20SaaS.md)[Product Adoption](https://jobicy.com/jobs?search_keywords=Product%20Adoption.md)[Strategic Account Management](https://jobicy.com/jobs?search_keywords=Strategic%20Account%20Management.md)[Customer Training](https://jobicy.com/jobs?search_keywords=Customer%20Training.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[German Language](https://jobicy.com/jobs?search_keywords=German%20Language.md) Cover letter sampleDear Hiring Team, I am excited to apply for the Customer Enablement Manager role at Figma. With experience guiding enterprise SaaS customers through adoption, training, and value realization, I can create tailored enablement plans that connect product capabilities to measurable customer outcomes. I bring a consultative, customer-first approach and enjoy partnering across account, onboarding, technical, and solutions teams to strengthen adoption, reduce renewal risk, and uncover expansion opportunities. My clear communication skills and German-language proficiency would enable me to build trusted relationships with stakeholders at every level. I would welcome the opportunity to help Figma’s strategic customers unlock more value from the platform and contribute to its collaborative, growth-oriented culture. Copy Sample interview questionsHow would you build a bespoke enablement plan for a large strategic customer?I would begin with discovery to align on the customer’s business objectives, current workflows, stakeholder groups, adoption baseline, and success metrics. I would then segment users by maturity, define targeted use cases and training formats, assign owners and milestones, and review product-usage data regularly to adapt the plan. The result would be a documented roadmap that ties enablement activity to measurable customer value. How do you use product data to drive proactive customer engagement? I would combine quantitative signals such as active users, feature adoption, collaboration patterns, and training attendance with qualitative feedback from key stakeholders. If engagement or adoption declines, I would investigate the affected teams and workflows, identify blockers, and propose targeted interventions such as role-based training, office hours, executive alignment, or workflow redesign. I would communicate risks and actions clearly with the account team. How would you partner with Account Executives and technical teams on an account? I would establish a shared account cadence with clear responsibilities, customer goals, risks, and next steps. Account Executives would lead commercial strategy, while I would focus on adoption, enablement, and value realization; Technical Account Managers and Solutions Consultants would support technical requirements. Regular account reviews ensure the customer receives a consistent experience and that opportunities or risks are addressed early. How do you communicate product value to executive stakeholders? For a senior audience, I would focus on business outcomes, adoption progress, strategic risks, and the decisions needed from leadership rather than feature detail. I would present concise evidence, connect Figma use cases to their organizational goals, and recommend a prioritized path forward. This creates confidence that enablement activity is delivering meaningful value. Describe your approach to improving adoption when a customer is not realizing expected value. I would first clarify the team’s barriers through interviews and usage analysis, such as limited awareness, inconsistent workflows, or insufficient leadership support. I would then deploy focused, role-specific sessions and practical use cases, reinforce learning through champions and follow-up resources, and measure changes in usage and customer-defined success metrics. I would iterate based on feedback until the intervention produces sustained adoption. Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you’re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you’re excited to shape the future of design and collaboration, join us! As a Customer Enablement Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform. You’ll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you’ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you. This is a full time role that can be held from our Berlin hub or remote. ### What you’ll do at Figma: * Manage the adoption journey for a portfolio of large, strategic customers * Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery * Document proactive engagement strategies as part of high quality, bespoke enablement plans * Share best practices, use cases, and product expertise to help teams unlock the full value of Figma * Build trusted relationships with stakeholders across roles and departments – from individual contributors to senior leaders * Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation * Deliver live and scalable training sessions customized to customer maturity and needs * Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success ### We’d love to hear from you if you have: * 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS * Excellent communication skills, with the ability to connect with a wide range of customer personas * Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption * A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams * German native or bilingual proficiency ### While it’s not required, it’s an added plus if you also have: * Experience using Figma or working with design and collaboration tools * Background in UX/UI, Design Ops, or Frontend Development At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an [equal opportunity workplace](https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) – we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [accommodations-ext@figma.com](mailto:accommodations-ext@figma.com). These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: * Holding interviews in an accessible location * Enabling closed captioning on video conferencing * Ensuring all written communication be compatible with screen readers * Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with [Figma’s Candidate Privacy Notice](https://www.figma.com/legal/candidate-privacy-notice/). Show more [Apply now >](https://jobicy.com/jobs/151022-customer-enablement-manager-berlin-germany.md) > Annual salary information is not provided for this position. 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