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# Customer Success – Australia Clients

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/sleek.md)Share19 Aug 2026Published80Listing views5Application actions19 Sep 2026Apply before  Opportunity details

## About this role.

AI SummarySleek is seeking an experienced Customer Success and Renewals professional based in the Philippines to manage and retain its Australian client portfolio. The role is responsible for meeting monthly renewal, customer satisfaction, cash-collection, upsell, and upgrade targets across a B2B SaaS and professional-services environment. The successful candidate will investigate client issues end to end, maintain a data-driven CRM pipeline, and coordinate with accounting, corporate secretarial, product, finance, and data teams. This is a high-accountability role in a fast-growing, remote-friendly company that values ownership, structured thinking, humility, and constructive communication.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

4/5EasyHard

### Pace & Pressure

5/5RelaxedFast-paced

### Autonomy Level

4/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThe role requires at least eight years of renewals or customer success experience, commercial ownership of retention and collection targets, and the ability to resolve complex issues across several internal teams. Its monthly KPI cadence and Australian client-facing responsibilities create a fast-paced environment with substantial communication demands.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianMarket rate$28,500US market range$22k–$38k0$42k

AI insightNo salary range was disclosed. For a Philippines-based senior Customer Success/Renewals professional supporting Australian B2B SaaS clients, an estimated competitive annual base-pay range is USD 22,000 to USD 38,000, with an estimated midpoint of USD 28,500; variable compensation may apply for renewal and expansion performance.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Renewals Management](https://jobicy.com/jobs?search_keywords=Renewals%20Management.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Cash Collection](https://jobicy.com/jobs?search_keywords=Cash%20Collection.md)[CRM Management](https://jobicy.com/jobs?search_keywords=CRM%20Management.md)[Pipeline Forecasting](https://jobicy.com/jobs?search_keywords=Pipeline%20Forecasting.md)[Cross-Functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-Functional%20Collaboration.md)

Cover letter sampleDear Hiring Manager,

I am excited to apply for the Customer Success role supporting Sleek's Australian clients. My background in B2B customer success and renewals has equipped me to manage retention pipelines, improve customer outcomes, and identify commercially appropriate expansion opportunities.

I bring a structured, data-driven approach to CRM management, forecasting, issue investigation, and cross-functional coordination with operational, product, and finance teams. I am comfortable leading constructive conversations with customers while maintaining trust, accountability, and a strong focus on cash collection and renewal outcomes.

I would welcome the opportunity to help Sleek deliver an exceptional renewal experience and achieve its Australian growth targets.

Copy   Sample interview questionsDescribe how you have improved renewal performance for a B2B customer portfolio.I would explain the portfolio size, baseline renewal rate, segmentation approach, outreach cadence, risk indicators, and final results. A strong answer should show how data, proactive engagement, and targeted resolution plans improved retention.

How do you prioritize customers when several renewal dates and support issues occur at the same time?

I prioritize using a risk-and-value framework that considers renewal date, revenue impact, payment status, customer health, issue severity, and expansion potential. I document next steps in the CRM, set clear ownership, and escalate blockers early to protect revenue and customer trust.

Tell us about a difficult customer conversation involving overdue payment, a price increase, or a service issue.

I would prepare the facts, understand the customer's concerns, communicate transparently, and focus the discussion on practical options and agreed actions. I remain respectful but clear about obligations, timelines, and the consequences of inaction, then follow up in writing.

How would you investigate a customer issue that involves accounting, corporate secretarial, product, and data teams?

I would first define the customer's desired outcome and build a timeline of interactions, transactions, system activity, and prior communications. I would assign clear actions to the relevant teams, maintain one source of truth, provide regular customer updates, and confirm resolution before closing the case.

What metrics would you use to manage an Australian renewals book of business?

I would track gross and net renewal rates, renewal pipeline coverage, forecast accuracy, cash collected, overdue balances, churn reasons, CSAT, ticket aging, customer health, upsell conversion, and time to resolution. These metrics help identify risks early and direct outreach toward the highest-impact actions.

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing – growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations

Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service

FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset.

We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.

Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Asia Pacific.

Requirements

Mission: To achieve Sleek’s Australian revenue targets by renewing services across the existing clientele, driving cash collection through upsell and upgrades, and delivering a seamless, high-satisfaction customer experience throughout the renewal lifecycle.

Outcomes:

Renewal Rate and CSAT Targets

* Consistently achieve monthly renewal rate targets across the Australian client base
* Maintain and improve CSAT scores, ensuring customer trust and satisfaction throughout each renew

Customer Investigation & Issue Resolution

* Conduct detailed, end-to-end investigations into customer interactions with Sleek
* Work cross-functionally with accounting, corpsec, product, and data teams to drive resolution and support seamless renewals

Cash Collection via Renewal, Upsell & Upgrades

* Achieve monthly cash collection targets by driving renewals and identifying upsell and upgrade opportunities
* Proactively identify and act on revenue expansion opportunities within the existing customer base

Pipeline Management & Monthly Targets

* Maintain a thorough understanding of the book of business; manage the pipeline in a data-driven manner using CRM and reporting tools
* Prioritise ticket resolution and proactive outreach to consistently achieve monthly KPIs

Cross-Functional Collaboration & Best Practice

* Partner with accounting, corpsec, product, and data teams to improve renewal processes and the end-to-end customer experience
* Proactively share best practices with the wider Customer Success team; contribute to a culture of continuous improvement

Must-have experience:

To do this, you will have a minimum of 8 years experience in Renewals, or Customer Success management roles and you will be located in the Philippines.

* Demonstrated track record of achieving renewal rate and cash collection targets in a B2B SaaS or services environment
* Experience managing a customer pipeline in a data-driven way: CRM hygiene, pipeline reporting, and forecasting
* Proven ability to work cross-functionally with product, finance, and operations teams to resolve customer issues
* Strong written and spoken English; ability to communicate clearly with Australian-market clients

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured Thinking & Target Focused: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, keeping in view our business goals and being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

Data driven: We are a data rich business with ~15,000 small customers. Each decision we make can impact many more people than we realise – so it’s critical that we use sound data to support our strategies and review the success of our initiatives.

Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise. Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work. People that proactively have tough conversations with kindness, build empathy, trust and great working relationships. Strong language proficiency in English is required

## The interview process

The successful candidate will participate in the below interview stages. We anticipate the process to last no more than 3 weeks from start to finish.

Whether the interviews are held over video call or in person will depend on your location and the role.

Career deep dive

A ~60 minute chat with the Hiring Manager. They’ll discuss your last 1-2 roles to understand your experience in more detail.

Behavioural fit assessment

A ~60 minute chat with a member of the HR or leadership team, where they will dive into some of your recent work situations to understand how you think and work.

Offer + reference interviews

We’ll make a non-binding offer verbally or over email, followed by a couple of short phone or video calls with references that you provide to us.

++++

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role.

This may include using external vendors to verify the below:

* Your education
* Any criminal history
* Any political exposure
* Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks. Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at sleek.com.

Benefits

Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.

Flexibility: You’ll be able to work from home. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek – we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry’s, and P&G who are building an inclusive, equitable, and a regenerative economy.

Show more

[Apply now >](https://jobicy.com/jobs/151135-customer-success-australia-clients.md)

>  Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md)

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