[All remote jobs](https://jobicy.com/jobs.md)Open role[![Imprint logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2024/02/a28c5741-221.jpeg)](https://jobicy.com/company/imprint.md)Remote opportunity at[Imprint](https://jobicy.com/company/imprint.md) # Fraud Ops Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/imprint.md)Share20 Aug 2026Published34Listing views3Application actions19 Sep 2026Apply before Opportunity details ## About this role. AI SummaryImprint is hiring a contract Fraud Operations Specialist to review suspicious applications, account cases, transaction activity, and identity-theft claims for a branded credit-card platform. The role focuses on identifying first- and third-party fraud, making accurate queue decisions, and monitoring live transactions while protecting legitimate customers from unnecessary disruption. Success depends on meeting fraud-loss, productivity, quality, and service-level targets in a high-volume operating environment. Candidates need at least two years of relevant fraud-investigation experience, strong pattern recognition, attention to detail, and clear customer and leadership communication. Financial-services and high-growth startup experience are preferred. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 4/5IndependentCollaborative AI insightThe specialist must rapidly assess potentially fraudulent activity with incomplete or conflicting signals while balancing loss prevention, customer impact, decision quality, and strict SLAs. The live-transaction monitoring and KPI-driven environment creates a consistently high-volume, time-sensitive workload. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$25US market range$20–$320$35 AI insightThe disclosed compensation is USD 25 per hour, making the job-offer median USD 25 per hour. For a US-based Fraud Operations Specialist with roughly 2+ years of transaction monitoring, application review, and investigations experience, an estimated market range is USD 20-32 per hour; actual rates vary by contract terms, shift requirements, jurisdiction, and fintech experience. ## Core skills Skills and capabilities most closely associated with this opportunity. [Fraud investigations](https://jobicy.com/jobs?search_keywords=Fraud%20investigations.md)[Transaction monitoring](https://jobicy.com/jobs?search_keywords=Transaction%20monitoring.md)[Application review](https://jobicy.com/jobs?search_keywords=Application%20review.md)[Identity theft claims](https://jobicy.com/jobs?search_keywords=Identity%20theft%20claims.md)[First-party fraud](https://jobicy.com/jobs?search_keywords=First-party%20fraud.md)[Third-party fraud](https://jobicy.com/jobs?search_keywords=Third-party%20fraud.md)[Fraud risk assessment](https://jobicy.com/jobs?search_keywords=Fraud%20risk%20assessment.md)[Case management](https://jobicy.com/jobs?search_keywords=Case%20management.md)[KPI tracking](https://jobicy.com/jobs?search_keywords=KPI%20tracking.md)[Financial services compliance](https://jobicy.com/jobs?search_keywords=Financial%20services%20compliance.md) Cover letter sampleDear Hiring Team, I am excited to apply for the Fraud Operations Specialist role at Imprint. My experience reviewing transaction activity, account applications, disputes, and potential identity theft has prepared me to make accurate, timely decisions while balancing fraud prevention with a strong cardholder experience. I am comfortable managing high-volume queues against SLAs, identifying behavioral patterns, documenting decisions clearly, and using performance metrics to improve results. Imprint's focus on modern payments infrastructure and disciplined risk operations strongly aligns with my interest in financial-services fraud prevention. I would welcome the opportunity to bring analytical judgment, ownership, and clear communication to your Fraud Operations team. Copy Sample interview questionsHow do you investigate a potentially fraudulent card transaction?I begin by reviewing transaction details, account history, device or behavioral indicators, prior alerts, and any available customer context. I compare the activity with known fraud patterns and established procedures, document the evidence, and make or escalate the decision within the required SLA. How do you balance fraud-loss reduction with avoiding disruption to legitimate customers? I apply policy consistently but evaluate the complete customer and transaction context before taking restrictive action. I monitor false-positive outcomes and feedback trends so I can identify situations where escalation, additional verification, or a more precise decision is appropriate. Describe how you manage competing queues and urgent cases. I prioritize work by risk severity, customer impact, live-transaction urgency, and SLA deadline. I maintain an organized workflow, complete high-risk decisions promptly, and communicate early when an exception or escalation could affect service targets. What metrics would you use to evaluate fraud-operations performance? I would track decision quality, productivity, turnaround time, SLA attainment, fraud-loss outcomes, false-positive rates, rework or overturn rates, and customer-impact measures. Together, these metrics show whether the team is reducing loss without creating unnecessary friction. How would you communicate a recurring fraud trend to leadership? I would provide a concise summary of the pattern, affected population, observed indicators, volume, estimated risk, and recommended actions. I would support the recommendation with case examples and measurable data, while noting any limitations or areas requiring further investigation. ### Who We Are Imprint helps the world’s best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, [Booking.com](http://Booking.com), H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning. We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to create delightful and personalized experiences for members as well as efficient and profitable relationships for our brand partners. Our robust technology and world-class operations allow us and our brand partners to offer powerful financial products without becoming a bank. In the U.S., co-branded cards alone account for over $300 billion in annual spend, and most still run on decades-old legacy bank systems. Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today. Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we’re building a world-class team to redefine how people pay and how brands grow. If you want to move fast, solve hard problems, and own real outcomes, we want to meet you. The Team Robust risk strategy and risk operations sit at the heart of this branded credit card platform and enable delivery of credit/fraud losses in line with our risk appetite while providing outstanding experience to customers. These risk capabilities and processes are constantly evolving to have industry leading risk discrimination and foster a sustained source of competitive advantage for Imprint and value addition to our merchant partners. Risk decisioning via automated strategy rules and manual operations are done via a nimble and modern technology platform to enable decisioning of millions of customers and transactions with a very high degree of precision and accuracy. The Job The Fraud Operations Specialist position is a key role within the Fraud Operations team. Fraud Operations Specialists will make an impact by reviewing potentially fraudulent transaction activity, customer applications, and identity theft claims while communicating with our card holders and reporting trends to leadership. Your Day to Day * Action daily applications and existing account portfolio cases pended into the fraud queue. Review the information elements on these cases thoroughly and decision them for first party and third party fraud as per procedures. * Monitor live transaction activity to identify high risk transaction activity stemming from first and third party fraud scenarios. * Drive improved performance on established Fraud KPIs achieving desired function objectives to drive reduction in fraud loss while reducing disruption and improving experience for genuine applicants. * Manage multiple tasks effectively by balancing high productivity, sense of urgency and delivering quality decisions on cases reviewed. What We Look For * High School Diploma, GED, equivalent certification * 2+ years of experience in fraud investigations related to transaction monitoring, application review, disputes, and/or BSA/AML monitoring * Ability to dive into situations to identify patterns * Ability to work independently to resolve cases under service level agreements * Strong verbal and written communication skills * Strong analytical skills, particularly to track, understand and act to meet metrics and KPIs * Exceptional organization and attention to detail * Emphatic commitment to personal growth and development Bonus Points * Prior experience at a high growth startup * Financial services industry experience Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together. Show more [Apply now >](https://jobicy.com/jobs/151202-fraud-ops-specialist.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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