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# Technical Account Manager

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/clickup.md)Share20 Aug 2026Published39Listing views1Application actions19 Sep 2026Apply before  Opportunity details

## About this role.

AI SummaryClickUp is hiring a remote Technical Account Manager in the Philippines to drive customer satisfaction, adoption, and retention across small-to-mid-market and dedicated SaaS accounts. The role combines strategic account engagement, technical discovery, workflow solution design, product-usage analysis, and ROI storytelling. The successful candidate will partner with customers and internal teams to establish success metrics, resolve adoption barriers, and identify growth opportunities. This is a customer-facing startup role requiring at least two years of SaaS customer success or account management experience, strong AI fluency, and comfort working across regional time zones.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

4/5EasyHard

### Pace & Pressure

4/5RelaxedFast-paced

### Autonomy Level

4/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThe position requires balancing a diverse portfolio while translating both functional and technical requirements into practical customer solutions. Success depends on proactive account ownership, data-based recommendations, cross-functional coordination, and resilience in a fast-paced startup environment.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianHighly competitive$95,000US market range$80k–$110k0$121k

AI insightNo actual salary, base pay, compensation range, or wage information is disclosed in the posting. These figures are estimated annual USD base-pay benchmarks for a US-market Technical Account Manager with approximately 2+ years of SaaS customer success or account management experience; actual compensation may differ substantially by country, location, variable pay, equity, and company level.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Technical account management](https://jobicy.com/jobs?search_keywords=Technical%20account%20management.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Customer adoption](https://jobicy.com/jobs?search_keywords=Customer%20adoption.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Technical discovery](https://jobicy.com/jobs?search_keywords=Technical%20discovery.md)[Workflow optimization](https://jobicy.com/jobs?search_keywords=Workflow%20optimization.md)[Product usage analytics](https://jobicy.com/jobs?search_keywords=Product%20usage%20analytics.md)[ROI analysis](https://jobicy.com/jobs?search_keywords=ROI%20analysis.md)

Cover letter sampleDear Hiring Team,

I am excited to apply for the Technical Account Manager role at ClickUp. My customer-facing SaaS experience has prepared me to lead discovery, translate business and technical requirements into scalable workflows, and build trusted stakeholder relationships that improve product adoption. I would bring a data-driven, proactive approach to analyzing usage, demonstrating ROI, and partnering cross-functionally to help customers achieve measurable outcomes. I am particularly motivated by ClickUp’s AI-native mission and would welcome the opportunity to help customers realize the full value of its converged workspace.

Sincerely,
Candidate

Copy   Sample interview questionsHow would you approach a new customer account with low product adoption?I would first review usage data, account history, stated goals, and stakeholder engagement to identify where adoption is breaking down. I would then run a discovery session to validate the findings, agree on priority workflows and success metrics, and create a phased enablement plan with owners, milestones, and regular progress reviews.

Describe how you translate technical and functional requirements into a customer solution.

I begin by clarifying the customer’s business outcome, current process, constraints, and users. I map those requirements to relevant platform capabilities, demonstrate a practical workflow, document configuration decisions, and confirm that the proposed solution can be measured against agreed success criteria.

How would you demonstrate ROI to a ClickUp customer?

I would establish a baseline for relevant measures such as time spent coordinating work, project visibility, delivery cycle time, or tool consolidation. After implementation, I would compare results against that baseline, connect improvements to the customer’s business goals, and present the findings in an executive-ready narrative.

How do you manage competing priorities across a portfolio of SMB and dedicated accounts?

I segment accounts based on business impact, health, renewal risk, adoption stage, and growth potential. I use scalable communications and enablement for repeatable needs while reserving high-touch engagement for strategic accounts, urgent risks, and complex technical or stakeholder situations.

What role should AI play in customer success and account management?

AI can accelerate research, summarize account activity, identify adoption patterns, draft tailored follow-ups, and surface risks or opportunities. I would use it to improve preparation and consistency while applying human judgment, protecting customer data, and ensuring recommendations remain accurate and customer-specific.

At ClickUp, we’re building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what’s possible. 🚀

ClickUp is seeking a versatile and dynamic Technical Account Manager to join our team. This pivotal role is responsible for driving customer satisfaction and loyalty by fostering strategic relationships and delivering exceptional service to both small to mid-market clients and dedicated accounts. The ideal candidate will excel in a start-up setting, embody ClickUp’s core values, and have a proven track record in customer success within a SaaS environment.

Key Responsibilities:

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Strategic Customer Engagement:

Develop and manage engagement plans for a diverse client portfolio using both scaled and personalized approaches.

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Conduct in-depth discovery sessions to understand customer needs and recommend actionable strategies for success.

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Build trusted relationships with key stakeholders, identifying and nurturing client champions to drive adoption and advocacy.

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Technical Adoption and Expertise:

Gather, analyze, and translate functional and technical requirements into tailored ClickUp solutions.

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Serve as a product expert, advising customers on leveraging ClickUp’s features to streamline workflows and solve complex business challenges.

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Data-Driven Insights:

Analyze customer product usage data and translate it into actionable recommendations.

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Conduct ROI analysis to showcase the tangible benefits of ClickUp solutions.

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Driving Engagement & Adoption:

Proactively engage with customers to evaluate progress, address roadblocks, and uncover new opportunities for success.

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Collaborate with customers to establish clear business goals, success metrics, and timelines.

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Cultural Fit, Growth Opportunities, & Leadership:

Prioritize the customer experience, lead by example, be a doer, and monitor adherence to policies and procedures.

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Contribute to the development and optimization of regional and global operational processes.

Qualifications:

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Minimum 2 years of experience in a customer-facing SaaS role, preferably in Customer Success or Account Management.

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Strong communication and interpersonal skills, with the ability to build rapport and trust with customers of various levels and segments.

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Resilient and adaptable, especially in a fast-paced startup environment.

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Understanding of industry-specific workflows, particularly in services, software development, marketing, and PMO.

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Experience in working with various teams to achieve customer outcomes (Marketing, Finance, Product, Sales, Support).

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Experience with Customer Success SaaS technology such as CRM, Salesforce, Tableau , Outreach, Apollo, Front, and others.

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Ability to operate within regional time zones.

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Positive attitude, self-driven, proactive, empathetic, and high energy.

#LI-Remote #LI-NMR

Equal Opportunity Employer

ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Privacy Notice

ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our [Global Candidate Privacy Notice.](https://clickup.com/careers-terms/candidate-privacy-notice)

If you are a Philippine Job Applicant, please also see our [Philippine Data Privacy Notice](https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open) for further details.

Visa Sponsorship

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

Fraud Alert

ClickUp Talent Acquisition will only initiate contact via an @[clickup.com](http://clickup.com) email or through our official careers portal on [clickup.com](http://clickup.com). We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.

AI Processing Notice

ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates’ employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

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[Apply now >](https://jobicy.com/jobs/151244-technical-account-manager.md)

>  Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md)

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