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# Enterprise Account Manager – Hospitality

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/workwhile.md)Share20 Aug 2026Published20Listing views1Application actions19 Sep 2026Apply before  Opportunity details

## About this role.

AI SummaryWorkWhile seeks an Enterprise Account Manager to own relationships with high-volume hospitality, catering, venue, and event clients. The role centers on retention, expansion, workforce planning, shift fulfillment, and resolution of live operational escalations. Success requires hospitality operations knowledge, executive-level stakeholder management, metric forecasting, and close coordination with sales and operations teams. Candidates should bring at least three years of account management experience, ideally with multi-unit hospitality, event, contract food service, or flexible workforce accounts. The position is remote within the United States and includes a $100,000 annual base salary plus commission and equity eligibility.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

4/5EasyHard

### Pace & Pressure

5/5RelaxedFast-paced

### Autonomy Level

4/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightManaging enterprise hospitality accounts requires balancing strategic growth objectives with time-sensitive fulfillment needs, including last-minute event changes and high-profile service escalations. The role also demands credibility with senior operational stakeholders and strong command of account performance metrics.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianMarket rate$100,000US market range$85k–$125k0$138k

AI insightThe posting explicitly provides a $100,000 USD yearly base salary target, so the job median is $100,000. A typical US base-salary market range for an enterprise account manager with hospitality, workforce-solutions, and multi-site account responsibilities is approximately $85,000 to $125,000 annually; commission, equity, geography, and experience may increase total compensation.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Enterprise Account Management](https://jobicy.com/jobs?search_keywords=Enterprise%20Account%20Management.md)[Hospitality Operations](https://jobicy.com/jobs?search_keywords=Hospitality%20Operations.md)[Client Retention](https://jobicy.com/jobs?search_keywords=Client%20Retention.md)[Account Expansion](https://jobicy.com/jobs?search_keywords=Account%20Expansion.md)[Workforce Planning](https://jobicy.com/jobs?search_keywords=Workforce%20Planning.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md)[Salesforce CRM](https://jobicy.com/jobs?search_keywords=Salesforce%20CRM.md)[Quarterly Business Reviews](https://jobicy.com/jobs?search_keywords=Quarterly%20Business%20Reviews.md)[Operational Escalation Management](https://jobicy.com/jobs?search_keywords=Operational%20Escalation%20Management.md)

Cover letter sampleDear Hiring Team,

I am excited to apply for the Enterprise Account Manager - Hospitality role at WorkWhile. My account management experience has prepared me to build trusted executive relationships, manage complex multi-site client portfolios, and translate operational needs into reliable workforce solutions.

I would bring a disciplined, data-informed approach to account health, retention, expansion, and service recovery, with particular focus on fulfillment metrics, stakeholder communication, and fast resolution of urgent issues. I am especially drawn to WorkWhile's mission to improve outcomes for hourly workers while helping hospitality and event operators deliver exceptional guest experiences.

I would welcome the opportunity to help grow strategic hospitality partnerships and support WorkWhile's next stage of impact.

Copy   Sample interview questionsHow have you managed a complex, multi-location enterprise account while protecting retention and identifying expansion opportunities?I establish an account plan with stakeholder maps, operational priorities, success metrics, and a regular review cadence for each location. I use performance data and client feedback to identify gaps, resolve risks early, and present expansion opportunities only when they clearly support the client's operational or financial objectives.

Describe how you would respond to a last-minute staffing shortfall before a major stadium event or catered function.

I would immediately confirm the scope, timing, required skills, and service impact with the client and activate internal operations partners against a documented escalation plan. I would provide frequent, concise status updates, pursue backup fulfillment options, and conduct a post-event review to prevent recurrence.

Which metrics would you use to evaluate the health of a hospitality workforce account?

I would monitor fill rate, time to fill, worker attendance and reliability, cancellation rates, service-level agreement performance, client satisfaction, revenue retention, expansion pipeline, and issue-resolution time. I would segment these metrics by site, event type, and seasonality to identify actionable trends.

How do you build credibility with senior hospitality and venue operations leaders?

I prepare thoroughly by understanding their operating model, peak periods, labor constraints, guest-experience standards, and financial priorities. In meetings, I communicate clearly, bring relevant performance data and recommendations, follow through on commitments, and address difficult issues directly.

Give an example of how you would partner with sales and operations to grow an existing account.

I would share account insights with sales to identify adjacent sites, regions, or labor categories where the client has unmet demand. With operations, I would validate fulfillment capacity and execution requirements before proposing a solution, ensuring that growth commitments are realistic and deliverable.

### About WorkWhile

WorkWhile is on a mission to help workers earn a better living and live better lives. 83 million Americans work hourly jobs: the true backbone of the hospitality, catering, and event industries. These workers often face highly volatile schedules, sudden booking surges, minimum wage pay, and limited benefits, leading to financial instability.

WorkWhile identifies the best, most reliable hourly workers and matches them with shifts that fit their skills, location, and life. For high-volume catering companies, stadium and venue operators, corporate food service providers, and large-scale event producers, we provide instant access to a vetted, high-quality workforce to seamlessly scale up for major events and peak periods. For workers, we provide stable income and unmatched benefits, including next-day pay, free telehealth services, upskilling, and financial wellness tools.

We have the audacious goal to align incentives and solve inefficiencies in the labor market, disrupting the $650 billion staffing and recruiting market. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, WorkWhile is reshaping the future of work in hospitality and live events.

About the Role
WorkWhile is looking for an Enterprise Account Manager – Hospitality to join our team and build long-term, trusting relationships with our enterprise hospitality and event clients. This role is focused on managing a portfolio of high-volume accounts, including catering conglomerates, national contract food service providers, sports and entertainment venue operators, and premier event management groups, ensuring they have the right workforce to keep operations running smoothly, especially during peak seasons, major event rollouts, and sudden booking surges.

You will serve as the primary point of contact for hospitality enterprise accounts, driving satisfaction, retention, and growth while acting as a strategic partner who understands the fast-paced, high-stakes nature of food service, catering, and venue management.

What You’ll Do

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Lead Account Relationship: Serve as the lead point of contact for all account management matters for enterprise hospitality and event clients, including staffing planning, shift fulfillment, and ongoing labor strategy.

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Build Executive & Regional Alignment: Build and maintain strong, long-lasting relationships with regional event/culinary directors, general managers, corporate food service directors, venue concessionaires, and VP-level operations leaders.

*

Understand Industry Dynamics: Develop a deep understanding of each client’s operational environment, including hyper-seasonal staffing volatility, last-minute event bookings/cancellations, variable labor costs, and guest service standards, to proactively meet their workforce needs.

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Drive Contract Growth & Retention: Maintain and grow client accounts, identifying upsell and expansion opportunities across regional event sites, venue networks, multi-unit properties, or new culinary/hospitality labor categories.

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Act as a Trusted Advisor: Develop trusted advisor relationships with key hospitality accounts, aligning WorkWhile’s workforce solutions to their operational goals, ROI targets, and guest experience standards.

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Ensure Operational Excellence: Ensure timely and successful fulfillment of shifts in line with strict client SLAs, worker reliability metrics, and service quality expectations for high-profile events.

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Transparent Stakeholder Communication: Communicate the progress of weekly, monthly, and quarterly workforce initiatives clearly to both internal operations teams and enterprise client executives.

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Track & Forecast Metrics: Forecast and track key account metrics including fill rates, worker attendance/performance, client satisfaction scores, and revenue retention and expansion.

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Deliver Business Reviews: Prepare regular account health reports and quarterly business reviews tailored to venue operators, contract food service executives, and catering leadership teams.

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Cross-Functional Collaboration: Partner with the Sales team to expand WorkWhile’s presence across new venue networks or regional operator groups, and collaborate with internal Operations teams to ensure fulfillment during peak periods (e.g., stadium game days, peak catering seasons, major conferences).

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Issue Escalation & Resolution: Assist with challenging client requests or live-event operational escalations, providing quick and effective resolutions to minimize disruption to the guest experience.

What You Bring

*

Experience: 3+ years experience as an Account Manager, ideally within the contract food service, event management, catering, venue operations, or flexible workforce solutions industries.

*

Deep Hospitality & Event IQ: A profound understanding of the logistics behind large-scale catering, stadium operations, corporate dining, and how workforce reliability directly impacts guest experience and margin.

*

Executive Presence & Influence: Demonstrated ability to communicate, present, and influence stakeholders at all levels, from regional culinary directors and venue GMs to VP-level hospitality executives.

*

Multi-Unit Expertise: Experience managing multi-unit, enterprise-scale hospitality accounts, venue networks, or multi-city event portfolios.

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Tech Stack Proficiency: Solid experience with CRM software (Salesforce or similar) and Google Suite.

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Track Record of Growth: Proven track record of delivering client-focused labor solutions, maintaining high customer retention rates, and hitting revenue growth/expansion targets.

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Agility & Attention to Detail: Ability to juggle multiple complex enterprise accounts and fast-moving event timelines while maintaining sharp attention to detail.

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Communication Skills: Excellent listening, negotiation, presentation, verbal, and written communication skills.

Benefits & Perks

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Competitive base salary + commission with clear OTE upside.

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Equity in a high-growth, venture-backed startup.

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Remote work culture with opportunities for coworking in SF, NY, Seattle & Toronto.

*

In-person company offsites.

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Medical, dental, & vision coverage.

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Flexible time off.

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401(k) with employer match.

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WFH stipend to support your home office needs

Target Hiring Range: $100K per year base salary + commission

This range represents the good-faith estimate of the base salary/wage we reasonably expect to pay at the time of hire. Final offer amounts are determined by multiple factors, including experience, skills, and geography.

Additional Compensation:

*

Commission: This role is eligible for commission.

*

Equity: This position is eligible for stock options as part of our long-term incentive program.

WorkWhile is an Equal Opportunity Employer. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. WorkWhile has a diverse, mission-driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’d love to chat!

Show more

[Apply now >](https://jobicy.com/jobs/151254-enterprise-account-manager-hospitality.md)

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