[All remote jobs](https://jobicy.com/jobs.md)Open role[![Keywords Studios Plc logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/874a900d-221-1.jpg)](https://jobicy.com/company/keywords-studios-plc.md)Remote opportunity at[Keywords Studios Plc](https://jobicy.com/company/keywords-studios-plc.md) # Portuguese Videogames Customer Service (WRITTEN SUPPORT) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/keywords-studios-plc.md)Share21 Aug 2026Published25Listing views2Application actions21 Sep 2026Apply before Opportunity details ## About this role. AI SummaryThis role provides Portuguese-language written customer support for video game players through chat, email, and ticketing channels, with no phone support required. The representative will resolve issues such as account recovery, game information requests, and other player concerns while maintaining a high standard of service. Candidates need strong written and verbal Portuguese and English skills, multitasking ability, and flexibility in a changing support environment. The position is full-time, based in Mexico City or Estado de México, and offers statutory benefits plus additional insurance, savings, and grocery benefits after three months. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 2/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work is entry-level to intermediate customer support, but it requires high-quality bilingual written communication and accurate issue resolution. The pace may be demanding because representatives must manage multiple chats, emails, and tickets while adapting to changing game-support processes. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$39,000US market range$32k–$46k0$51k AI insightThe listing does not populate the structured salary fields, so the job median is estimated from the U.S. market for bilingual Portuguese-English written customer support in gaming. A typical annual U.S. market range is approximately $32,000 to $46,000, with a median near $39,000 USD; actual compensation in Mexico may be materially lower and is stated in the description as MXN 18,000 gross per month. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Service](https://jobicy.com/jobs?search_keywords=Customer%20Service.md)[Player Support](https://jobicy.com/jobs?search_keywords=Player%20Support.md)[Portuguese](https://jobicy.com/jobs?search_keywords=Portuguese.md)[English](https://jobicy.com/jobs?search_keywords=English.md)[Written Support](https://jobicy.com/jobs?search_keywords=Written%20Support.md)[Email Support](https://jobicy.com/jobs?search_keywords=Email%20Support.md)[Live Chat Support](https://jobicy.com/jobs?search_keywords=Live%20Chat%20Support.md)[Ticket Management](https://jobicy.com/jobs?search_keywords=Ticket%20Management.md)[Video Games](https://jobicy.com/jobs?search_keywords=Video%20Games.md)[Problem Solving](https://jobicy.com/jobs?search_keywords=Problem%20Solving.md) Sample interview questionsHow would you respond to a player who cannot access a lost game account?I would first acknowledge the player's frustration and collect the required account-verification details according to company policy. I would clearly explain the next steps, review available recovery options, and document the case accurately if escalation is needed. How do you maintain quality when handling several written support cases at once? I prioritize cases by urgency and service-level requirements, use approved templates when appropriate, and carefully review each response before sending it. I also keep concise notes so I can move between tickets without losing context. What does excellent player support mean to you? Excellent player support means resolving issues accurately while making the player feel heard and respected. It requires empathy, clear language, ownership of the case, and realistic expectations about timelines or limitations. How would you handle a player who is angry or uses inappropriate language in a chat? I would remain calm, professional, and focused on the issue rather than reacting to the tone. I would acknowledge the concern, restate what I can do to help, follow moderation procedures, and escalate if the behavior violates policy. How do you adapt when game policies, tools, or procedures change? I review updates promptly, ask clarifying questions when needed, and apply the new guidance consistently in my cases. I also use feedback from quality reviews to improve my accuracy and ensure players receive current information. Keywords Studios Mexico is looking for customer service representatives for written support – NO CALLS. POSITION SUMMARY: Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets). Requirements * Strong written and verbal communication skills in English. * Strong written and verbal communication skills in Portuguese. * Ability to multi-task. * Ability to easily adapt in a constant evolution environment * Excellent customer service skills * Ability to actively listen to instructions and execute tasks communicated. * Full-time availability * High School Diploma preferred but not required. * Living in Mexico City or Estado de Mexico. Benefits * Salary: $18,000.00 gross (before taxes) * Law Benefits. * 2 days off. * Career path. After 3 months: Medical expenses insurance. Saving funds. Grocery tickets ($1,200) Here you can watch some videos from our official FB account regarding this position: [https://www.facebook.com/watch/?v=612148667236746&…](https://www.facebook.com/watch/?v=612148667236746&ref=sharing) [https://www.facebook.com/watch/?v=570454408169826&…](https://www.facebook.com/watch/?v=570454408169826&ref=sharing) [https://www.facebook.com/watch/?v=1108036716785896…](https://www.facebook.com/watch/?v=1108036716785896&ref=sharing) PRIVACY POLICY: By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at [https://www.keywordsstudios.com/en/applicant-privacy-notice](https://www.keywordsstudios.com/en/applicant-privacy-notice). Show more [Apply now >](https://jobicy.com/jobs/151275-portuguese-videogames-customer-service-written-support.md) > Annual salary information is not provided for this position. 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