[All remote jobs](https://jobicy.com/jobs.md)Open role[![Supabase logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/611d3bfa-221.png)](https://jobicy.com/company/supabase.md)Remote opportunity at[Supabase](https://jobicy.com/company/supabase.md) # Support Engineer (AMER) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/supabase.md)Share21 Aug 2026Published28Listing views1Application actions20 Sep 2026Apply before Opportunity details ## About this role. AI SummarySupabase is hiring a full-time Support Engineer to deliver developer-facing technical support for its Postgres-based backend platform. The role handles initial case response, triage, troubleshooting, documentation guidance, GitHub community monitoring, and escalation to product or business teams. Candidates need at least three years of developer support experience, strong SQL/PostgreSQL knowledge, Linux command-line skills, and excellent written English communication. The position is fully remote but requires work aligned with North American time zones and emphasizes asynchronous ownership, fast resolution, and close collaboration with engineering. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a technically demanding support role because it requires diagnosing developer issues across databases, authentication, storage, realtime services, and application integrations. The engineer must balance rapid customer communication with reproducible investigation, sound SQL troubleshooting, and effective escalation. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$105,000US market range$85k–$130k0$143k AI insightNo candidate salary, base pay, compensation, or hourly-rate range is disclosed in the posting. Estimated US annual base-pay market range for a mid-level developer-focused Technical Support/Support Engineer with 3+ years of experience and strong PostgreSQL/Linux skills is $85,000-$130,000 USD, with an estimated median of $105,000 USD; actual pay may vary by employer, location, equity, and benefits. ## Core skills Skills and capabilities most closely associated with this opportunity. [Developer support](https://jobicy.com/jobs?search_keywords=Developer%20support.md)[Technical troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20troubleshooting.md)[PostgreSQL](https://jobicy.com/jobs?search_keywords=PostgreSQL.md)[SQL](https://jobicy.com/jobs?search_keywords=SQL.md)[Linux](https://jobicy.com/jobs?search_keywords=Linux.md)[GitHub Issues](https://jobicy.com/jobs?search_keywords=GitHub%20Issues.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md)[Incident triage](https://jobicy.com/jobs?search_keywords=Incident%20triage.md)[Test case creation](https://jobicy.com/jobs?search_keywords=Test%20case%20creation.md)[Documentation](https://jobicy.com/jobs?search_keywords=Documentation.md) Sample interview questionsHow would you investigate a customer report that a PostgreSQL query is slow in their Supabase project?I would first gather the query, schema details, relevant execution plans, dataset size, frequency, and observed latency. I would reproduce the behavior where possible, use EXPLAIN or EXPLAIN ANALYZE to identify bottlenecks, assess indexes and query patterns, and provide a clear recommended change while escalating platform-level concerns with concise evidence. How do you decide whether to solve a support case directly, point a customer to documentation, or escalate it? I assess impact, urgency, reproducibility, account context, and whether the issue is a known usage question, a documentation gap, or a likely product defect. I resolve straightforward cases directly, link tailored documentation or examples when they answer the question, and escalate reproducible defects or account-specific issues with the steps, logs, expected behavior, and business impact already documented. Describe how you would respond to a developer who is frustrated by an authentication integration issue. I would acknowledge the impact, confirm my understanding of the symptoms, and ask only for the minimum information needed to diagnose the issue, such as the flow, error message, and sanitized configuration details. I would provide clear next steps and regular updates, avoiding jargon where it does not help, while ensuring the developer knows exactly what I am investigating and what to try next. What steps do you take to turn a support issue into a useful regression test or product improvement? After reproducing the issue, I document exact prerequisites, inputs, expected results, and actual results. I create or propose an automated regression test when feasible, identify the affected component and severity, and share the evidence with engineering; afterward, I help update documentation or internal runbooks so similar cases can be resolved faster. How do you stay effective while monitoring multiple channels such as support tickets, GitHub Issues, and Discussions? I use a structured triage process based on severity, customer impact, response-time commitments, and whether an issue is blocking others. I maintain concise case notes, identify duplicates and known issues early, use reusable response patterns without losing personalization, and communicate ownership and escalation status clearly across channels. Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will: * Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. * Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. * Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: [https://github.com/supabase/supabase/issues](https://github.com/supabase/supabase/issues)). * Identify where internal tooling might be developed or obtained to improve support efficiency. * Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: * Experienced in customer support, with 3+ years of experience providing developer support to technical customers. * Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus. * Excellent communication skills and fluency in English. * Skilled in using Linux/Unix operating systems and the command line. * Experienced working with GitHub Issues and Discussions. * Bonus points if you’re familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js. * Having a degree in Computer Science is a plus too. ### Timezones & Logistics * It’s a full-time position with a required location in North American time zones (we don’t believe in sustainability of overnight shifts). ### What We Offer * Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. * ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. * Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. * Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. * Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. * Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. * Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ### About the Team Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. * ~400 team members * 60+ countries * 20+ languages spoken * Over $1B raised (including our $500M Series F) * 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities. Show more [Apply now >](https://jobicy.com/jobs/151300-support-engineer-amer.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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