[All remote jobs](https://jobicy.com/jobs.md)Open role[![Supabase logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/611d3bfa-221.png)](https://jobicy.com/company/supabase.md)Remote opportunity at[Supabase](https://jobicy.com/company/supabase.md) # Support Engineer (APAC) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/supabase.md)Share21 Aug 2026Published44Listing views1Application actions20 Sep 2026Apply before Opportunity details ## About this role. AI SummarySupabase seeks a full-time Support Engineer to deliver developer-focused technical support across its Postgres-based platform. The role handles case triage, technical troubleshooting, documentation and code-example guidance, escalation, and monitoring of GitHub Issues and Discussions. Candidates need 3+ years of developer support experience, strong SQL/PostgreSQL knowledge, Linux command-line proficiency, and excellent written English communication. The position is fully remote but requires working in APAC time zones and emphasizes asynchronous, globally distributed collaboration. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis role requires diagnosing varied, technically complex customer issues involving databases, SQL, platform implementation, and developer tooling. Support engineers must independently prioritize multiple channels while communicating clearly with customers and internal engineering teams. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$105,000US market range$85k–$130k0$143k AI insightNo candidate compensation is disclosed in the posting; the monetary references concern company funding and are not salary. This is an estimated US-market annual base-salary range for a mid-level Technical/Developer Support Engineer with 3+ years of experience and strong PostgreSQL, Linux, and troubleshooting skills; actual compensation may vary by hiring country, level, and equity. ## Core skills Skills and capabilities most closely associated with this opportunity. [Developer support](https://jobicy.com/jobs?search_keywords=Developer%20support.md)[Technical troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20troubleshooting.md)[PostgreSQL](https://jobicy.com/jobs?search_keywords=PostgreSQL.md)[SQL](https://jobicy.com/jobs?search_keywords=SQL.md)[Linux/Unix](https://jobicy.com/jobs?search_keywords=LinuxUnix.md)[Command line](https://jobicy.com/jobs?search_keywords=Command%20line.md)[GitHub Issues](https://jobicy.com/jobs?search_keywords=GitHub%20Issues.md)[GitHub Discussions](https://jobicy.com/jobs?search_keywords=GitHub%20Discussions.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md)[Node.js](https://jobicy.com/jobs?search_keywords=Node.js.md) Sample interview questionsHow would you investigate a customer report that a PostgreSQL query is unexpectedly slow?I would first gather the query, schema context, approximate data volume, execution plan, timing, and recent changes. I would reproduce the issue where possible, use EXPLAIN or EXPLAIN ANALYZE to identify bottlenecks, assess indexing and query design, and provide a clear recommendation or escalate with the collected evidence. How do you prioritize incoming cases across billing, pre-sales, implementation, and production-impacting technical issues? I prioritize by customer impact, urgency, security or data-risk implications, and whether a customer is blocked in production. I acknowledge cases quickly, set expectations, route nontechnical requests appropriately, and keep a visible queue so high-impact technical issues receive timely investigation and escalation. Describe how you would handle an issue reported in GitHub Discussions that may be a product defect. I would clarify the expected and actual behavior, request a minimal reproducible example, verify the affected environment and versions, and attempt to reproduce it. If confirmed, I would document concise reproduction steps and evidence, direct the report to the appropriate engineering workflow, and keep the user informed until resolution or workaround. What makes an effective response to a technical support customer? An effective response is accurate, actionable, and easy to follow. I start by confirming my understanding of the issue, provide ordered diagnostic or remediation steps with relevant documentation or examples, explain why the steps matter, and state what information is needed if further investigation is required. How would you improve support efficiency in a globally distributed asynchronous team? I would identify recurring issues and resolution patterns, then turn them into reusable macros, documentation, troubleshooting guides, or lightweight internal tools. I would also improve handoff notes, escalation templates, and issue labels so teammates can quickly understand case status and avoid duplicate investigation. Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will: * Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. * Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. * Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: [https://github.com/supabase/supabase/issues](https://github.com/supabase/supabase/issues)). * Identify where internal tooling might be developed or obtained to improve support efficiency. * Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: * Experienced in customer support, with 3+ years of experience providing developer support to technical customers. * Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus. * Excellent communication skills and fluency in English. * Skilled in using Linux/Unix operating systems and the command line. * Experienced working with GitHub Issues and Discussions. * Bonus points if you’re familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js. * Having a degree in Computer Science is a plus too. ### Timezones & Logistics * It’s a full-time position with a required location in APAC time zones (we don’t believe in sustainability of overnight shifts). ### What We Offer * Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. * ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. * Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. * Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. * Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. * Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. * Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ### About the Team Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. * ~400 team members * 60+ countries * 20+ languages spoken * Over $1B raised (including our $500M Series F) * 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities. Show more [Apply now >](https://jobicy.com/jobs/151305-support-engineer-apac.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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