[All remote jobs](https://jobicy.com/jobs.md)Open role[![Astronomer logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/08/7a77cfb5b26b29196d5ed8cd14a3103a.jpg)](https://jobicy.com/company/astronomer.md)Remote opportunity at[Astronomer](https://jobicy.com/company/astronomer.md) # Service Delivery Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/astronomer.md)Share21 Aug 2026Published39Listing views3Application actions20 Sep 2026Apply before Opportunity details ## About this role. AI SummaryAstronomer is seeking a Service Delivery Manager to operationally lead multiple technical professional-services engagements for its DataOps and Apache Airflow platform. The role coordinates customers, Service Delivery Engineers, architects, sales, and account teams from kickoff through adoption. Core work includes developing project plans, managing milestones and technical backlogs, monitoring utilization and scope, and escalating delivery risks. Candidates need at least five years of project, program, implementation, or professional-services delivery experience in a SaaS or technical-services setting. The position primarily supports customers operating in the East Coast time zone and is listed for New York City or Boston. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role manages several concurrent, evolving technical engagements and requires proactive control of scope, utilization, risks, and resource dependencies. Success depends on translating technical delivery work into clear plans and maintaining alignment among demanding customer and internal stakeholders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$135,000US market range$120k–$155k0$171k AI insightThe disclosed estimated base salary range is $130,000–$140,000 USD, with a midpoint of $135,000. This is a competitive range for a mid-to-senior Service Delivery Manager supporting technical SaaS implementations in major US markets; bonus and equity are additional components and are not included in the base-salary median. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical project management](https://jobicy.com/jobs?search_keywords=Technical%20project%20management.md)[Professional services delivery](https://jobicy.com/jobs?search_keywords=Professional%20services%20delivery.md)[SaaS implementation](https://jobicy.com/jobs?search_keywords=SaaS%20implementation.md)[Customer engagement management](https://jobicy.com/jobs?search_keywords=Customer%20engagement%20management.md)[Project planning](https://jobicy.com/jobs?search_keywords=Project%20planning.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Risk management](https://jobicy.com/jobs?search_keywords=Risk%20management.md)[Resource coordination](https://jobicy.com/jobs?search_keywords=Resource%20coordination.md)[Scope and utilization management](https://jobicy.com/jobs?search_keywords=Scope%20and%20utilization%20management.md)[Data platform delivery](https://jobicy.com/jobs?search_keywords=Data%20platform%20delivery.md) Sample interview questionsHow do you manage several customer delivery engagements at the same time?I establish a consistent operating cadence for every engagement, including a milestone-based plan, clear owners, a risk log, and regular customer and internal status reviews. I use portfolio-level reporting to identify capacity constraints, stalled dependencies, and at-risk milestones early, then prioritize actions based on customer impact and contractual commitments. Describe how you would respond when a customer requests work outside the contracted scope. I would first clarify the requested outcome, effort, and urgency with the technical team and customer. I would document the scope difference, explain the impact on timeline and utilization, and present options such as reprioritizing existing work, creating a change request, or planning a follow-on engagement. This keeps the relationship constructive while protecting delivery commitments. How do you create a project plan for a technical implementation with evolving requirements? I begin by defining the desired business and technical outcomes, delivery assumptions, dependencies, milestones, and accountable owners. I use a phased plan with short planning horizons for uncertain work, maintain a prioritized technical backlog, and revisit priorities during regular governance meetings. This provides structure without preventing the team from adapting to new information. What metrics would you use to assess the health of a professional-services engagement? I would track milestone completion, schedule variance, open risks and blockers, utilization against the contracted plan, backlog progress, scope changes, stakeholder participation, and adoption-related outcomes. I would pair these measures with qualitative customer feedback so that a project can be technically on track while still receiving attention if confidence or engagement declines. How do you communicate delivery risks to technical teams, sales partners, and customers? I communicate risks early using a concise format: the risk, likely impact, owner, mitigation plan, decision needed, and target resolution date. I tailor the technical detail to the audience while ensuring all stakeholders understand the business consequence and next steps. Consistent, transparent communication builds trust and enables faster escalation when a blocker cannot be resolved within the delivery team. Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world’s leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit [www.astronomer.io](http://www.astronomer.io). ### About the Role As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer’s Professional Services team, helping accelerate and de-risk customer outcomes by ensuring delivery engagements run smoothly and remain focused on meaningful progress. You will bring structure and momentum to customer engagements by developing project plans, coordinating technical resources, and maintaining alignment across customers, delivery teams, and account stakeholders. Your work helps customers move efficiently from kickoff to adoption while maintaining a high level of engagement and transparency throughout the engagement lifecycle. You will act as the operational lead for customer engagements, orchestrating work across technical delivery teams while helping customers prioritize and execute initiatives that drive platform adoption. This role reports to the Senior Manager of Service Delivery and primarily supports customers operating in East Coast time. ### Responsibilities: * Manage a portfolio of customer engagements, maintaining visibility across both active work and broader account initiatives * Facilitate engagement cadences with customers to track progress, align priorities, and maintain delivery momentum * Develop and maintain project plans outlining milestones, timelines, and responsibilities * Work with customers to identify and maintain a backlog of technical initiatives that support platform adoption * Coordinate internal scoping and execution with Service Delivery Engineers and Service Delivery Architects * Monitor services utilization and ensure engagements remain aligned with contracted scope * Surface delivery risks early and coordinate resources to resolve blockers * Partner with Sales and account teams to ensure delivery engagements align with broader account priorities ### Requirements: * 5 years min experience in project management, professional services delivery, technical program management, or similar roles in a SaaS or technical services environment * Experience building and managing project plans for technical or software implementation projects * Ability to manage multiple concurrent customer engagements and coordinate work across technical stakeholders * Strong organizational, communication, and stakeholder management skills * Comfortable working with technical teams and customers in SaaS, data infrastructure, or developer-focused environments * Comfortable bringing structure and momentum to complex technical engagements where priorities may evolve ### Preferred: * Experience working with data platforms or data engineering-focused products * Background as a Technical Project Manager, Professional Services Project Manager, Technical Account Manager, or Implementation Manager The estimated salary for this role ranges from $130,000 – $140,000 based on leveling and geography, plus bonus, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience, and qualifications. #LI-Remote At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 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