[All remote jobs](https://jobicy.com/jobs.md)Open role[![Keyfactor, Inc. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/ba8ae349-221.png)](https://jobicy.com/company/keyfactor-inc.md)Remote opportunity at[Keyfactor, Inc.](https://jobicy.com/company/keyfactor-inc.md) # Customer Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/keyfactor-inc.md)Share21 Aug 2026Published43Listing views4Application actions20 Sep 2026Apply before Opportunity details ## About this role. AI SummaryKeyfactor is seeking a mid-level Customer Success Manager to drive customer satisfaction, retention, and strategic adoption of its trust infrastructure and security solutions. The role owns proactive customer engagement, renewal-risk monitoring, issue coordination, and identification of upsell or expansion opportunities. Success requires a strong understanding of IT products, customer business objectives, and cross-functional collaboration within a fast-moving security software organization. The manager will work independently while representing customer needs internally and helping train junior CSM team members. This full-time role is available remotely in the USA and UK, as well as in Stockholm, Sweden. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position combines strategic account ownership, technical product fluency, retention-risk mitigation, and influence across internal teams. It also requires independent judgment and the ability to coach junior colleagues in a fast-paced environment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$105,000US market range$85k–$130k0$143k AI insightNo numeric compensation is disclosed; the posting states that salary is commensurate with experience. The figures shown are estimated US-market annual base salary benchmarks in USD for a mid-level Customer Success Manager supporting enterprise cybersecurity or IT software customers; actual pay may vary by location, experience, and total compensation structure. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Customer Advocacy](https://jobicy.com/jobs?search_keywords=Customer%20Advocacy.md)[Renewal Risk Management](https://jobicy.com/jobs?search_keywords=Renewal%20Risk%20Management.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Cross-Functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-Functional%20Collaboration.md)[IT Products and Services](https://jobicy.com/jobs?search_keywords=IT%20Products%20and%20Services.md)[Microsoft Office](https://jobicy.com/jobs?search_keywords=Microsoft%20Office.md)[Stakeholder Communication](https://jobicy.com/jobs?search_keywords=Stakeholder%20Communication.md) Sample interview questionsHow do you identify and mitigate a customer’s risk of non-renewal?I combine usage and engagement signals, support trends, stakeholder feedback, and progress toward agreed business outcomes. When I identify risk, I confirm the underlying cause with the customer, create a documented success plan with owners and timelines, coordinate internal resources, and communicate progress regularly through renewal. Describe how you would build a success plan for an enterprise customer using a security platform. I would begin by understanding the customer’s security priorities, operational workflows, success metrics, and key stakeholders. I would then map the platform’s capabilities to those objectives, establish adoption milestones and governance cadences, and review measurable outcomes with executive and operational contacts. How do you balance resolving urgent customer issues with pursuing strategic account growth? I triage urgent issues based on customer impact and ensure the appropriate technical and support teams are engaged promptly. At the same time, I maintain a structured account plan and regular business reviews so that strategic goals, adoption initiatives, and expansion discussions continue rather than being displaced by reactive work. Give an example of how you would influence internal teams on behalf of a customer. I would present a concise, evidence-based view of the customer’s need, including business impact, urgency, product context, and the requested outcome. By clarifying ownership and shared benefits, I can align support, product, engineering, and sales teams on a practical plan while keeping the customer informed. How would you support and train junior Customer Success Managers? I would model strong account planning, discovery, meeting preparation, and follow-up practices, then provide specific feedback after customer interactions. I would also share reusable playbooks for health monitoring, risk management, and executive business reviews, while gradually giving team members ownership with appropriate coaching. About Keyfactor Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world’s largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you’re looking for work that matters and a team that brings out your best, we hope you’ll trust your future with Keyfactor! Title: Customer Success Manager Location: USA; Remote, UK; Remote, Sweden; Stockholm Experience: Mid Level Job Function: Customer Success Employment Type: Full-time Industry: Computer Network & Security Job Summary The Customer Success Manager is responsible for executing strategic initiatives to maximize customer satisfaction and retention through proactive engagement and alignment with company goals. Responsibilities * Execute strategic initiatives to maximize customer satisfaction and retention. * Lead efforts to optimize customer outcomes through proactive engagement. * Align customer success strategies with Keyfactor’s overall goals and objectives. * Develop a proficient understanding of customers’ business objectives and Keyfactor’s solutions. * Collaborate proficiently with various departments in Keyfactor to support customer needs. * Identify potential upsell or expansion opportunities with minimal guidance. * Monitor customer activities independently to assess the risk of non-renewal and develop mitigation strategies. * Coordinate internal resources effectively to resolve customer queries and issues. * Act as a representative of customer perspectives to guide CSM leadership. * Provide direction and training to junior CSM team members, contributing to training curriculum. Minimum Qualifications, Education, and Skills * Associates degree or equivalent experience in Communications, Business Administration, or related field preferred. * Experience in roles focused on customer advocacy or customer service. * Comprehensive understanding of IT products and services with industry dynamics. * Strong knowledge of Microsoft operating systems and related software products. * Efficient use of Microsoft Windows and Office applications. * Professional oral and written communication skills. * Strong organizational skills and effective multitasking. * Successful collaboration skills in team environments. * Demonstrates self-motivation and efficient project completion. * Thrives in fast-paced, deadline-oriented environments. * Proficient in influencing, motivating, and leading team members. * Establishes strong rapport and trust with colleagues and clients. #LI-NA1 Compensation Salary will be commensurate with experience.  Culture, Career Opportunities and Benefits We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.  Here are just some of the initiatives that make our culture special:   * Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change. * Comprehensive benefit coverage globally. * Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn’t exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support. * Competitive time off globally. * Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. * DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. * The Keyfactor Alliance Program to support DEIB efforts. * Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. * Global Volunteer Day, company non-profit matching, and 3 volunteer days off. * Monthly Talent development and Cross Functional meetings to support professional development. * Regular All Hands meetings – followed by group gatherings. Our Core Values Our core values are extremely important to how we run our business and what we look for in every team member:   Trust is paramount.   We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.   Customers are core.   We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.   Innovation never stops, it only accelerates.   The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.   We deliver with agility.    We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.   United by respect.    Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.   Teams make “it” happen.   Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.   Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.  REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time. [Keyfactor Privacy Notice](https://www.keyfactor.com/privacy-policy/) Show more [Apply now >](https://jobicy.com/jobs/151342-customer-success-manager-14.md) > Annual salary information is not provided for this position. 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