[All remote jobs](https://jobicy.com/jobs.md)Open role[![AudioEye logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/49afe5cc-221.jpeg)](https://jobicy.com/company/audioeye.md)Remote opportunity at[AudioEye](https://jobicy.com/company/audioeye.md) # Account Director Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/audioeye.md)Share22 Aug 2026Published23Listing views1Application actions21 Sep 2026Apply before Opportunity details ## About this role. AI SummaryAudioEye is seeking a quota-carrying Account Director to grow revenue within an assigned portfolio of mid-tier SaaS customers. The role focuses on upsells, cross-sells, renewals with growth components, pipeline ownership, forecasting, and improving NRR and GRR. The Account Director will partner closely with Customer Success Managers and cross-functional teams to maintain account health and close expansion opportunities. Candidates need at least three years of mid-market or enterprise account-growth experience, strong CRM discipline, and the ability to lead strategic customer conversations. Experience in digital accessibility, compliance, or related SaaS markets is preferred. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a commercially demanding role because the incumbent owns expansion targets, forecast accuracy, and retention metrics across an existing customer portfolio. Success requires consultative selling, rigorous pipeline management, and coordination across Customer Success, Product, Sales, and Service Delivery. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianBelow market$300US market range$110k–$160k0$176k AI insightThe posting discloses only a one-time $300 USD remote-work stipend and does not provide a base-salary or total-compensation range; therefore, the disclosed-offer median is $300. The estimated US annual base-salary market range for a mid-market/enterprise SaaS Account Director with expansion and retention ownership is approximately $110,000-$160,000 USD, excluding variable commission, equity, and benefits. ## Core skills Skills and capabilities most closely associated with this opportunity. [Account expansion](https://jobicy.com/jobs?search_keywords=Account%20expansion.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Cross-selling](https://jobicy.com/jobs?search_keywords=Cross-selling.md)[Renewal management](https://jobicy.com/jobs?search_keywords=Renewal%20management.md)[Net revenue retention](https://jobicy.com/jobs?search_keywords=Net%20revenue%20retention.md)[Gross revenue retention](https://jobicy.com/jobs?search_keywords=Gross%20revenue%20retention.md)[Pipeline management](https://jobicy.com/jobs?search_keywords=Pipeline%20management.md)[Sales forecasting](https://jobicy.com/jobs?search_keywords=Sales%20forecasting.md)[HubSpot CRM](https://jobicy.com/jobs?search_keywords=HubSpot%20CRM.md)[Strategic account management](https://jobicy.com/jobs?search_keywords=Strategic%20account%20management.md) Sample interview questionsDescribe an expansion opportunity you identified within an existing SaaS account and how you closed it.I would explain how I reviewed account usage, business goals, stakeholder feedback, and renewal timing to identify a gap that our additional solution could address. I would then quantify the customer impact, align internal partners on a mutual plan, lead discovery and proposal discussions, and close the opportunity through a clear value case. How do you balance customer retention with achieving aggressive upsell and cross-sell targets? I start with account health and the customer's desired outcomes rather than forcing a product-led motion. I prioritize recommendations that solve validated needs, use transparent commercial conversations, and coordinate with Customer Success so growth strengthens the relationship and supports long-term retention. What is your approach to maintaining an accurate expansion forecast? I use consistent opportunity stages with clear entry and exit criteria, document stakeholders, business value, timing, risks, and next steps in the CRM, and review changes weekly. I separate committed opportunities from upside pipeline and actively inspect stalled deals or dependencies that could affect forecast reliability. How would you run a quarterly business review that creates expansion opportunities? I would structure the QBR around outcomes achieved, adoption and account-health data, relevant benchmarks, upcoming customer priorities, and a jointly agreed action plan. When an unmet need or strategic priority emerges, I would introduce a tailored recommendation tied to measurable value rather than treating the meeting as a generic sales presentation. How do you work with Customer Success Managers when an account has both renewal risk and growth potential? I would establish a shared account plan that first addresses the root causes of risk, defines ownership, and sets a customer communication cadence. Once value realization and confidence are restored, I would position growth only where it directly supports the customer's goals and can be delivered successfully. About the Team At AudioEye, we believe access to digital content is a fundamental right, not a privilege. Our mission is clear: eliminate every barrier to digital accessibility so that everyone, regardless of ability, can experience the web without limitations. We are a team of passionate problem-solvers who are driven by purpose and impact. Every challenge we tackle moves us closer to a future where creating accessible experiences is the standard. If you’re looking for meaningful work where you can drive real change, influence how people with disabilities experience the internet, and be part of a mission that matters, AudioEye is the place for you. About the Role The Account Director drives growth across AudioEye’s mid-tier accounts, boosting Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) through upselling, pipeline-building, and collaboration with Customer Success Managers. This quota-carrying role owns quarterly revenue targets via upsells and cross-sells, while ensuring account health and retention. This role will lead growth conversations and quarterly business reviews, manage an expansion pipeline, and close expansion deals, partnering with the Customer Success team to keep clients positioned for success and provide leadership with clear pipeline visibility. How you’ll Contribute: * Own expansion revenue targets (upsell and cross-sell) for an assigned set of existing tier 2 customer accounts, hitting or exceeding assigned GRR and NRR goals * Manage the expansion pipeline across current and upcoming quarters, ensuring accurate forecasting and documentation in HubSpot/Domo as deals progress to closed won * Meet weekly with CSMs to review account health, loss risks, and expansion opportunities, aligning on strategy and prioritization together * Lead all expansion conversations with customers — discovery, value-sell, solutioning, competitive de-positioning, pricing, and closing — including delivery of recommendations in proposal meetings and QBRs * Partner with the Customer Experience Leader on renewal opportunities with a growth component and broader growth strategy * Work cross-functionally with Product, Sales, Service Delivery, and Customer Success to support execution of sold solutions * Share insights and best practices with CSMs to strengthen their ability to spot and flag expansion potential * Surface feedback and escalate blockers or trends impacting growth across the customer base * Stay current on product updates, competitive positioning, and industry trends to effectively position solutions Who you are: * 3+ years of experience in a Mid-market/Enterprise account growth or expansion sales, role within a SaaS or B2B environment * Proven track record of identifying, leading, and closing renewals, upsell and cross-sell opportunities with existing customers (Proven NRR & GRR history) * Skilled at working cross-functionally and collaboratively in a team-based account model * Strong communicator with the ability to lead strategic conversations and influence decision-makers * Confident in managing a pipeline, forecasting accurately, and maintaining CRM hygiene * Analytical and data-driven, with the ability to spot trends and surface actionable insights * Comfortable navigating renewal conversations that include growth components * Bonus: Experience in digital accessibility, compliance, or adjacent SaaS markets Our Values: * Relentlessly Prioritize the Customer * Own Outcomes * Be Straightforward * Act Now & Iterate * Grit * Decide with Data * Hire and Develop A Players * Be Coachable * Organize and Plan * Expect and Embrace Change Benefits and Perks: * Work with a talented but humble team * Competitive compensation and equity * Weekly paid family meal * 401k, medical, dental, and vision insurance * Flexible PTO Policy * 15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down * To support remote work conditions, AudioEye provides each employee a one-time stipend of $300 We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All AudioEye recruiting email communications will always come from the @greenhouse.io domain or audioeye.com. Any outreach claiming to be from AudioEye via other sources should be ignored. Equal Opportunity Employer: We embrace equal employment opportunity. AudioEye is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. We welcome and encourage applications from candidates of all backgrounds, abilities, and seek to ensure that all candidates have the opportunity to showcase their skills and qualifications during the hiring process. Please email accommodations@audioeye.com if you require an accommodation. Notice to Staffing Agencies: It is our policy that any and all contact with third party staffing vendors come through our Talent Acquisition department directly. We have established a preferred network of staffing partners that we engage with if and when we deem necessary. We ask that staffing agencies refrain from contacting our executives, hiring managers, or employees directly. Unsolicited resumes and inquiries will not be considered or responded to. Thank you for your understanding and cooperation. Show more [Apply now >](https://jobicy.com/jobs/151354-account-director-2.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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