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# Clinical Assistant

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/sword-health.md)Share22 Aug 2026Published41Listing views2Application actions21 Sep 2026Apply before  Opportunity details

## About this role.

AI SummarySword Health is seeking a Portugal-based Clinical Assistant to coordinate patient referrals, triage inbound requests, and support billing administration. The role serves as an operational link between patients, administrative services, and clinical teams across international clients. Success requires strong Portuguese and English communication, meticulous organization, comfort with digital care workflows, and careful handling of private patient information. The assistant is also expected to use AI tools to improve productivity and automate workflows while delivering timely, empathetic patient support.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

3/5EasyHard

### Pace & Pressure

4/5RelaxedFast-paced

### Autonomy Level

3/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThis is a detail-intensive healthcare operations role that requires managing multiple referral, patient, and billing workflows accurately under time pressure. The work does not require advanced clinical licensure, but privacy, patient experience, bilingual communication, and cross-functional coordination raise the operational demands.

## Salary analysis

Estimated compensation compared with the broader EU market for similar roles.

Estimated job medianHighly competitive€18,900EU market range€15k–€23k0€25k

AI insightThe disclosed annual compensation range is EUR 14,700–23,100, with a midpoint of EUR 18,900. The range is presented as total compensation including base, variable, and equity; the disclosed range is used as the applicable European market reference for this Portugal-based Clinical Assistant role.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Patient referral management](https://jobicy.com/jobs?search_keywords=Patient%20referral%20management.md)[Patient communication](https://jobicy.com/jobs?search_keywords=Patient%20communication.md)[Healthcare administration](https://jobicy.com/jobs?search_keywords=Healthcare%20administration.md)[Billing support](https://jobicy.com/jobs?search_keywords=Billing%20support.md)[Invoice processing](https://jobicy.com/jobs?search_keywords=Invoice%20processing.md)[Insurance paperwork](https://jobicy.com/jobs?search_keywords=Insurance%20paperwork.md)[Portuguese and English fluency](https://jobicy.com/jobs?search_keywords=Portuguese%20and%20English%20fluency.md)[Data privacy and security](https://jobicy.com/jobs?search_keywords=Data%20privacy%20and%20security.md)[AI workflow automation](https://jobicy.com/jobs?search_keywords=AI%20workflow%20automation.md)[Google Workspace and Microsoft Office](https://jobicy.com/jobs?search_keywords=Google%20Workspace%20and%20Microsoft%20Office.md)

Sample interview questionsHow would you manage a high volume of patient referrals while ensuring that urgent cases are routed promptly?I would use a structured triage queue with clear priority criteria, verify that each referral contains the required information, and document every routing decision. I would monitor service-level deadlines throughout the day, escalate incomplete or urgent cases to the appropriate clinical contact, and communicate realistic next steps to patients.

Describe how you would respond to a patient who is frustrated by a delay in onboarding.

I would acknowledge the patient’s concern with empathy, explain what I can confirm without sharing unnecessary internal details, and provide a clear next action or timeframe. I would review the case immediately, coordinate with the responsible team where needed, and follow up proactively so the patient does not need to repeat their request.

What practices would you follow to protect patient data in a digital care environment?

I would access only the information needed for my task, use approved systems, verify recipients before sharing information, and follow internal procedures for secure documentation and escalation. I would avoid discussing patient details in unsecured channels and report any suspected privacy or security issue promptly.

How have you used AI or automation to improve an administrative process?

I would identify repetitive, low-risk steps such as categorizing incoming requests, drafting standardized responses, or tracking missing documentation. After validating outputs and protecting sensitive data, I would create a simple workflow that reduces manual work, measure its accuracy and turnaround time, and refine it with team feedback.

How would you handle an invoice or insurance document that does not match the information in the patient record?

I would not make assumptions or alter information without verification. I would compare the relevant records, identify the specific discrepancy, contact the appropriate billing, insurance, or clinical stakeholder through approved channels, document the action taken, and keep the patient informed when a response is required.

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need – and ultimately get back to lives lived in full.

Since 2020, Sword has expanded across Musculoskeletal, Women’s Health, Cardiometabolic, and Mental Health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 1 million members across three continents have completed over 15 million AI sessions, helping 2,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 59 clinical studies, 43 patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.

Role

We are hiring a Clinical Assistant (CA), based in Portugal, motivated by delivering the best onboarding experience to our patients. In this role, you will be responsible for managing patient referrals and requests and provide admin support with billing.

### AI Proficiency at Sword

AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

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Explorer (Level 1) — Uses AI daily to boost personal productivity

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Builder (Level 2) — Creates workflows and tools that elevate the whole team

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Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

### What you’ll be doing

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Oversee the end-to-end processing of patient referrals and inbound requests, ensuring timely triage, routing, and follow-up, across all of our international clients;

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Respond to patient requests in a timely and professional manner;

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Serve as the primary operational bridge between administrative services and clinical teams to ensure seamless cross-departmental communication and workflow efficiency;

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Provide administrative assistance with billing workflows, including invoice processing, insurance paperwork, and routine billing inquiries;

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Improve and automate workflows by leveraging AI.

### What you need to have

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2+ years of professional experience in administrative roles;

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Highly detail-oriented, organized and adept at managing multiple tasks simultaneously;

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Excellent communication skills in both Portuguese and English, with a collaborative and proactive approach;

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Excellent interpersonal skills that come across even through a digital care workspace, translating in the ability to engage our patients;

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Hard-working and able to handle the pressure of a fast-paced environment;

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A strong commitment to data security and privacy;

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Proficiency with standard office software (G-Suite / Microsoft Office).

### Compensation

### Additional Information

*This range includes base, variable and equity

These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.

Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.

Portugal – Sword Benefits & Perks:

• Health, dental and vision insurance

• Meal allowance

• Equity shares

• Remote work allowance

• Flexible working hours

• Work from home

• Discretionary vacation

• Snacks and beverages

Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

Show more

[Apply now >](https://jobicy.com/jobs/151370-clinical-assistant.md)

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