[All remote jobs](https://jobicy.com/jobs.md)Open role[![SOCi logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/d4748508-221.jpg)](https://jobicy.com/company/soci.md)Remote opportunity at[SOCi](https://jobicy.com/company/soci.md) # Enterprise Customer Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/soci.md)Share23 Aug 2026Published28Listing views1Application actions22 Sep 2026Apply before Opportunity details ## About this role. AI SummarySOCi is hiring an Enterprise Customer Success Manager to lead strategic relationships with complex, top-tier customers in an AI-powered local marketing SaaS environment. The role focuses on churn prevention, product adoption, retention, expansion revenue, executive stakeholder management, and cross-functional coordination with sales, onboarding, support, product, finance, and operations. Candidates need at least eight years of enterprise customer success experience, demonstrated sales and revenue impact, strong analytical skills, and confidence influencing C-level leaders. This is a remote, full-time Canada role with a fast-paced and collaborative operating environment. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior enterprise role involving high-stakes retention and expansion outcomes across complex accounts. Success requires independently aligning internal teams while influencing executive customer stakeholders and navigating sophisticated commercial and product-adoption issues. ## Salary analysis Estimated compensation compared with the broader CA market for similar roles. Estimated job medianMarket rateC$127,500CA market rangeC$110k–C$160k0C$176k AI insightThe disclosed base-salary range is CAD 105,000 to CAD 150,000 yearly, yielding a midpoint of CAD 127,500; commission may add variable compensation but is not quantified. For comparison, the estimated US annual base-salary market range for a senior Enterprise Customer Success Manager in SaaS is USD 110,000 to USD 160,000, depending on account complexity, industry expertise, and location. The market comparison is an estimate and is presented in USD; the actual offer is disclosed in CAD. ## Core skills Skills and capabilities most closely associated with this opportunity. [Enterprise Customer Success](https://jobicy.com/jobs?search_keywords=Enterprise%20Customer%20Success.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Churn Mitigation](https://jobicy.com/jobs?search_keywords=Churn%20Mitigation.md)[Revenue Expansion](https://jobicy.com/jobs?search_keywords=Revenue%20Expansion.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md)[Customer Lifecycle Analytics](https://jobicy.com/jobs?search_keywords=Customer%20Lifecycle%20Analytics.md)[Cross-Functional Leadership](https://jobicy.com/jobs?search_keywords=Cross-Functional%20Leadership.md) Sample interview questionsHow have you identified and mitigated churn risk within a complex enterprise account?I use a structured account-health approach that combines product usage, support trends, stakeholder engagement, business outcomes, renewal timing, and executive sentiment. When risk appears, I align the customer on a documented recovery plan with owners, milestones, success measures, and regular executive updates. Describe a time you drove expansion revenue while maintaining a customer-first approach. I first validated that the customer had achieved value from its current solution and identified a business problem that additional capabilities could solve. I built a quantified business case with the customer, coordinated with sales and product stakeholders, and positioned expansion as a practical next step toward the customer’s stated objectives. How do you communicate effectively with C-level customer stakeholders? I tailor communication to strategic outcomes, financial impact, risks, decisions required, and a concise path forward. I avoid feature-heavy updates and instead use clear metrics, relevant benchmarks, and recommendations that connect directly to the executive’s priorities. What metrics would you use to manage an enterprise customer portfolio? I would track renewal rate, gross and net revenue retention, expansion pipeline, adoption of key capabilities, time to value, customer health, executive engagement, support escalation trends, and progress against mutually agreed success plans. I would review these metrics at both account and portfolio levels to prioritize interventions. How would you align internal teams around a high-priority customer issue? I would clarify the customer impact, desired outcome, urgency, decision makers, and dependencies, then establish a shared action plan with named owners and dates. I would maintain a predictable communication cadence, remove blockers, and ensure the customer receives consistent updates without needing to navigate internal complexity. SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Enterprise Customer Success Manager to serve as the strategic account leader, driving transformative initiatives and building enduring relationships with our top-tier customers. Your role will encompass preemptive churn mitigation, revenue growth initiatives, and fostering strategic partnerships to redefine customer success. Drawing from deep industry knowledge and innovative strategies, you will orchestrate internal and external endeavors to shape the future of product adoption and customer expansion. SOCi expects to pay a base salary in the range of $105,000 – $150,000 CAD base plus commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. Who We Are SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. SOCi is recognized by Fast Company as one of the World’s Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades [here](https://www.soci.ai/culture/)! How You’ll Make an Impact * Lead strategic initiatives to preemptively identify and avoid churn risks across a diverse and complex customer portfolio. * Drive transformative revenue growth initiatives for our top-tier customer base, shaping the future of product adoption and pioneering new avenues for customer expansion and loyalty. * Orchestrate and lead transformative internal and external endeavors, building relationships across all functional areas including sales, onboarding, support, product management, finance, and operations. * Establish and cultivate strategic partnerships with our clientele, embodying the pinnacle of trusted advisory roles and setting the gold standard for relationship depth and quality. * Conduct deep dives into lifecycle metrics, optimizing strategies for onboarding, enablement, adoption, and retention, and ensuring seamless execution through collaborative resource marshaling. * Serve as a mentor to junior team members, leveraging enterprise-level customer success experience to shape customer outcomes and drive team excellence. * Demonstrate mastery in organizational acumen, orchestrating tasks and steering high-stakes priorities with precision and foresight, while remaining committed to personal, team, and company achievement. * Prioritize the customer at the forefront, exhibiting technical mastery and sales leadership enriched by experience in local marketing, social marketing, or reputation management. * Utilize strong analytical, problem-solving, and communication skills to develop quick, accurate situational awareness and craft memorable presentations that resonate with diverse audiences. * Interact with and influence C-level executives, exemplifying an adeptness in conceptualizing and executing solutions for intricate customer dilemmas. What You’ll Need to be Successful * Remote Opportunity: Ability to work 100% remotely * Must Have: 8+ years of deep enterprise-level customer success experience, with a track record of shaping customer outcomes and mentoring junior team members. * Extensive experience leading and significantly impacting sales and advanced customer success outcomes. * Driven by personal, team, and company achievement, with a commitment to excellence. * Strong analytical, problem-solving, and communication skills, with an understanding of situational best practices. * Proven track record of interacting with and influencing C-level executives. * Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned * Desired Skills (but not required): Experience in SaaS, Local Search, Social Media Management, and enterprise software is preferred. * Fluency in French, Spanish, or German is a plus * Education: Bachelor’s degree or equivalent education and relevant experience. This position will remain open with applications due 30 days after this role has been posted. This position is being hired on an urgent basis. The application window may close before the aforementioned date if SOCi receives a sufficient number of applications to select a candidate prior to that date. What SOCi Provides to You * Comprehensive Benefits Package (full-time permanent, non-contract roles only) * Health insurance plans, dental, and vision * Wellness incentives * 401(k) plan with employer match * Flexible Work Environment (full-time, non-contract roles only) * Flexible paid time off * Quarterly wellness days * Paid holidays * Unique employee engagement programs * Empowering Career Growth and Success What’s Important at SOCi Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe! Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit [soci.ai](http://soci.ai) for more information. #LI-Remote Show more [Apply now >](https://jobicy.com/jobs/151432-enterprise-customer-success-manager-5.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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