[All remote jobs](https://jobicy.com/jobs.md)Open role[![Qventus logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/0ad7e933ffa7b62281cc4b26710abfab.jpeg)](https://jobicy.com/company/qventus.md)Remote opportunity at[Qventus](https://jobicy.com/company/qventus.md) # Senior Client Success Partner – Inpatient Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/qventus.md)Share24 Aug 2026Published23Listing views1Application actions23 Sep 2026Apply before Opportunity details ## About this role. AI SummaryQventus seeks a Senior Client Success Partner to own healthcare-provider customer engagements from kickoff and implementation through go-live, adoption, and ongoing value realization. The role blends enterprise customer success, complex project and engagement management, account strategy, product collaboration, and quantitative analysis. Candidates need at least five years of healthcare consulting or workflow-oriented SaaS professional-services experience, with strong provider-side hospital operations knowledge. Success depends on aligning clinical and operational executives, frontline users, and internal product and delivery teams around measurable business outcomes. The position is US-remote and requires 25–35% nationwide travel. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, customer-facing role managing complex healthcare implementations with matrixed technical and operational stakeholders. It requires independent account ownership, hospital-operations expertise, analytics, change management, and frequent executive-level communication. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$150,000US market range$140k–$160k0$176k AI insightThe disclosed US salary range is $140,000–$160,000 USD yearly, with a midpoint of $150,000. This range is consistent with the US market for a senior healthcare SaaS client-success and implementation leader with provider-operations expertise; benefits, equity, and other perks are excluded from the salary calculation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Healthcare provider operations](https://jobicy.com/jobs?search_keywords=Healthcare%20provider%20operations.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Enterprise account management](https://jobicy.com/jobs?search_keywords=Enterprise%20account%20management.md)[Complex implementation management](https://jobicy.com/jobs?search_keywords=Complex%20implementation%20management.md)[Project planning](https://jobicy.com/jobs?search_keywords=Project%20planning.md)[Hospital workflow optimization](https://jobicy.com/jobs?search_keywords=Hospital%20workflow%20optimization.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Change management](https://jobicy.com/jobs?search_keywords=Change%20management.md)[Quantitative analysis](https://jobicy.com/jobs?search_keywords=Quantitative%20analysis.md)[SaaS product adoption](https://jobicy.com/jobs?search_keywords=SaaS%20product%20adoption.md) Sample interview questionsHow have you managed a complex healthcare implementation from kickoff through go-live and ongoing adoption?I begin by aligning executive sponsors and frontline stakeholders on specific operational outcomes, governance, scope, milestones, risks, and adoption measures. I maintain an integrated project plan, run regular cross-functional reviews, resolve blockers quickly, and transition the engagement into a structured success plan after go-live. How would you establish value for an inpatient hospital customer using Qventus's platform? I would first understand the hospital's patient-flow constraints, baseline metrics, workflow variation, and strategic priorities. I would then define a small set of measurable outcomes—such as reduced avoidable delays, improved throughput, or stronger workflow adoption—link product capabilities to accountable owners, and review progress with the customer on a regular cadence. Describe how you handle differing priorities between clinical leaders, operational leaders, and frontline users. I create a shared view of the target outcome while recognizing each group's operational realities. Through discovery sessions, workflow observation, and clear decision forums, I identify trade-offs, incorporate frontline feedback into implementation plans, and communicate decisions transparently so stakeholders remain aligned. What metrics would you use to evaluate customer health and expansion readiness? I would combine product-usage and workflow-adoption measures with outcome metrics, stakeholder engagement, milestone attainment, risk status, and executive sentiment. Expansion is most appropriate when the current deployment has credible results, sustained sponsorship, clear adjacent use cases, and operational capacity to implement additional workflows. How do you communicate technical or analytical findings to nontechnical healthcare executives? I lead with the operational implication and decision required, rather than the underlying technical detail. I use concise visuals, relevant baselines, trend data, and concrete workflow examples, while retaining enough methodological context to establish confidence in the recommendation. On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise. Our success in rapid scale across the globe is backed by some of the world’s leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-MB1 About the Role As a Senior Client Success Partner, you will develop and maintain relationships across our client base, ranging from executive clinical and operational leadership to the front line end users of our solutions. The Sr CSP is a critical link between Qventus and the client and is responsible for effective communication and coordination between external stakeholders and internal Product and Delivery teams. The Sr CSP will serve as the overall engagement manager from customer kickoff through go-live and ongoing success, creating and maintaining a complex and cross-functional project plan with a matrixed team. You will wear a number of hats, combining aspects of complex engagement management, account management, product management, and analytics. The Sr CSP will develop deep knowledge of the Qventus suite of products to successfully deploy them, think creatively about new use cases for the product, lead account strategy, and drive value for our customers. Key Responsibilities: * Serve as the owner and accountable team member for assigned accounts/customers with limited oversight * Effectively lead complex engagements with matrixed teams (technical and operational) Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes. * Build quarterly success plans with the appropriately identified cross-functional teams, objectives, timelines, risks, and metrics needed to achieve goals * Accountable for driving engagement with the Qventus platform across customers by creating and executing thorough and action-oriented plans * Leverages deep functional expertise in order to sustain buy-in from core users and executives around workflows and solution adoption * Proactively identify new workflows and expansion opportunities in each account to drive value for both the customer and Qventus * Create a customer base who is excited about Qventus and serves as a reference for prospective customers * Maintain and demonstrates the ability to manage customer relationships, from the client executive team to front-line leadership What We’re Looking For * Must have 5+ years of professional experience working at a leading healthcare consulting firm or in a professional services role at a workflow-oriented SaaS company * Project management experience for complex implementations in the provider-side healthcare setting * Knowledge of provider-side hospital operations * A track record of applying strong quantitative and analytical skills in prior roles * Ability to travel up to 25-35% nationwide Bonus Points For * Business development, sales, or account management/growth experience * Knowledge of the landscape of acute care patient flow processes, challenges, and solutions * Change management experience * Experience working with product managers, engineers, and technical teams. Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. Salary is just one part of the total rewards package at Qventus. We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards. Salary Range $140,000—$160,000 USD Qventus values diversity in its workforce and proudly upholds the principles of [Equal Opportunity Employment](https://www.ada.gov/resources/disability-rights-guide/#:~:text=The%20ADA%20prohibits%20discrimination%20on%20the%20basis). We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers. Qventus participates in the [E-Verify](https://www.e-verify.gov/) program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with [Americans with Disabilities Act (ADA)](https://www.ada.gov/resources/disability-rights-guide/). In compliance with the [California Consumer Privacy Act (CCPA)](https://www.oag.ca.gov/privacy/ccpa), Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice. *Benefits and perks are subject to plan documents and may change at the company’s discretion. *Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test. 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