[All remote jobs](https://jobicy.com/jobs.md)Open role[![Ajax Systems logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/572c9c27-221.png)](https://jobicy.com/company/ajax-systems.md)Remote opportunity at[Ajax Systems](https://jobicy.com/company/ajax-systems.md) # Support (ERP System) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/ajax-systems.md)Share25 Aug 2026Published28Listing views2Application actions24 Sep 2026Apply before Opportunity details ## About this role. AI SummaryAjax Systems is hiring a full-time ERP Support specialist to support internally developed ERP and WMS accounting systems. The role handles IT portal requests, system configuration assistance, investigation of incorrect data, bug logging, and preparation of Confluence documentation. Candidates need at least one year of ERP support experience, ideally with 1C, BAS, or WMS, along with strong user communication and structured writing skills. The initial schedule aligns with Vietnam time, while work on standard Kyiv hours requires office work at one of the company’s Ukrainian locations. This is a hands-on operational support role with opportunities to suggest product and process improvements. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 4/5IndependentCollaborative AI insightThe work requires practical troubleshooting across ERP/WMS workflows, data-quality investigation, and accurate issue documentation. Complexity is moderate because the role supports internal systems rather than developing them, but timely ticket handling and coordination with users can create a fast operational cadence. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$77,500US market range$65k–$90k0$99k AI insightNo numerical salary is disclosed; the posting only describes a competitive salary. The figures are estimated annual USD base-pay benchmarks for the US market for an ERP/WMS Support Specialist with roughly 1+ years of experience; actual compensation in Ukraine may differ substantially by local market, employer, and work arrangement. ## Core skills Skills and capabilities most closely associated with this opportunity. [ERP support](https://jobicy.com/jobs?search_keywords=ERP%20support.md)[WMS](https://jobicy.com/jobs?search_keywords=WMS.md)[1C](https://jobicy.com/jobs?search_keywords=1C.md)[BAS](https://jobicy.com/jobs?search_keywords=BAS.md)[IT service desk](https://jobicy.com/jobs?search_keywords=IT%20service%20desk.md)[Incident management](https://jobicy.com/jobs?search_keywords=Incident%20management.md)[Data troubleshooting](https://jobicy.com/jobs?search_keywords=Data%20troubleshooting.md)[Bug reporting](https://jobicy.com/jobs?search_keywords=Bug%20reporting.md)[Confluence](https://jobicy.com/jobs?search_keywords=Confluence.md)[User support](https://jobicy.com/jobs?search_keywords=User%20support.md) Sample interview questionsHow would you investigate a user report that an ERP document contains incorrect data?I would first collect the document ID, expected versus actual values, timing, affected users, and steps to reproduce. Then I would check source records, related configuration rules, integrations, permissions, and recent changes. I would document the findings, provide a workaround if available, and log a reproducible bug with clear evidence when escalation is needed. Describe your experience supporting ERP, 1C, BAS, or WMS systems. I have supported business users by resolving access, configuration, data-entry, and process-related issues in enterprise systems. My approach is to understand the business workflow behind a request, validate the system behavior, communicate the resolution clearly, and record the solution for future use. How do you prioritize several incoming IT portal requests? I assess business impact, urgency, number of affected users, and whether a production process is blocked. Critical incidents affecting warehouse, accounting, or broad user groups come first, followed by time-sensitive individual issues and routine service requests. I keep requesters updated on status and expected next steps. What information should a high-quality bug report contain? A useful report includes a concise title, environment and affected module, prerequisites, exact reproduction steps, expected and actual results, frequency, business impact, timestamps, screenshots or logs, and relevant document or transaction identifiers. This lets developers reproduce and diagnose the issue efficiently. How do you make technical instructions useful for non-technical ERP users? I use plain language, a clear purpose, numbered steps, screenshots where helpful, and warnings for actions that could affect data. I test the instruction from the user’s perspective and include common errors, escalation guidance, and ownership information so it remains practical and maintainable. Ajax Systems — це міжнародна технологічна компанія, найбільший в Європі розробник і виробник систем безпеки Ajax із можливостями розумного дому. Це ціла екосистема зі 180 пристроїв, мобільних і десктопних застосунків, серверної інфраструктури. Кожного року ми демонструємо кратне зростання як у чисельності команди, так і в кількості користувачів у всьому світі. Наразі в компанії більше 5 000 працівників. А датчики Ajax охороняють 4 млн користувачів у більш ніж 187 країнах світу. Наша компанія активно розвивається. Тож, ми завжди у пошуках активних людей. Ми стабільно нарощуємо потужності і, відповідно, команду. Наразі ми у пошуках Support ERP, який братиме активну участь в підтримці внутрішнії облікових систем. Зверніть увагу, що робота передбачена у віддаленому формату за часовим поясом В’єтнаму – час за Києвом зимовий/літній 03:00/04:00 – 12:00/13:00, на час випробувального терміну 06:00-15:00. Під час роботи за стандартним Київським часом, передбачена офісна робота в одній із наших локацій. ### Обов‘язки: * Підтримка користувачів ERP та WMS системи власної розробки; * Обробка запитів ІТ-порталу; * Допомога з налаштуваннями системи; * Навички пошуку та встановлення причин невірних даних; * Фіксація багів; * Написання інструкцій / документації в Confluence. ### Вимоги: * Впевнене знання та розуміння стандартів з підтримки користувачів; * Досвід роботи спеціалістом підтримки облікових систем ERP (1С, BAS, WMS) від 1 року; * Досвiд просунутого користувача однієї з конфігурацій ERP; * Навички вести комунікацію та вирішувати питання; * Вміння написання структурованих інструкцій. ### Від себе ми пропонуємо: * Можливість пропонувати та реалізовувати власні ідеї, які мають вплив на продукт і виробництво; * Роботу у вмотивованій команді та zero bullshit culture; * Конкурентну заробітну плату; * Медичне страхування;корпоративну англійську мову; * Компенсацію профільного навчання; * Можливість взяти участь у проєкті бета-тесту систем безпеки Ajax — отримання та тестування нових гаджетів до їх релізу. ### Compensation ### Additional Information Ajax Systems — це українська історія успіху, місце неймовірної сили та енергії. Долучайтеся, щоб зробити Made in Ukraine 🇺🇦 синонімом надійності. Show more [Apply now >](https://jobicy.com/jobs/151552-support-erp-system.md) > Annual salary information is not provided for this position. 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