[All remote jobs](https://jobicy.com/jobs.md)Open role[![Planet Labs Inc. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/87ec343c-221.png)](https://jobicy.com/company/planet-labs-inc.md)Remote opportunity at[Planet Labs Inc.](https://jobicy.com/company/planet-labs-inc.md) # Customer Success Manager II Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/planet-labs-inc.md)Share25 Aug 2026Published22Listing views2Application actions25 Sep 2026Apply before Opportunity details ## About this role. AI SummaryPlanet is seeking a Customer Success Manager II to manage strategic public-sector customers across Latin America, with the role based remotely in Brazil. The position focuses on helping government agencies adopt satellite imagery and geospatial solutions for emergency response, environmental monitoring, infrastructure planning, and natural-resource management. The CSM will lead onboarding, training, account planning, renewal support, and expansion discovery while partnering closely with Sales, Product, Marketing, Support, and Engineering. Success requires 6–8 years of relevant customer-facing experience, strong public-sector knowledge, Portuguese and English fluency, and the ability to explain technical geospatial concepts to both analysts and government executives. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior customer-facing role serving strategic government accounts with complex procurement, budget, legislative, and renewal cycles. It also requires translating technical satellite-data capabilities into measurable public-sector outcomes across multiple stakeholders and countries. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$140,000US market range$115k–$165k0$182k AI insightNo job-specific salary range was disclosed. Based on the U.S. market, a Customer Success Manager II supporting strategic public-sector and geospatial/SaaS accounts is estimated at $115,000–$165,000 USD annually, with a median estimate of $140,000 USD; Brazil-based compensation may differ based on local market and employment structure. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[Public Sector](https://jobicy.com/jobs?search_keywords=Public%20Sector.md)[Government Accounts](https://jobicy.com/jobs?search_keywords=Government%20Accounts.md)[Geospatial Technology](https://jobicy.com/jobs?search_keywords=Geospatial%20Technology.md)[Satellite Imagery](https://jobicy.com/jobs?search_keywords=Satellite%20Imagery.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Customer Adoption](https://jobicy.com/jobs?search_keywords=Customer%20Adoption.md)[Renewals and Expansion](https://jobicy.com/jobs?search_keywords=Renewals%20and%20Expansion.md)[Portuguese and English](https://jobicy.com/jobs?search_keywords=Portuguese%20and%20English.md)[Cross-Functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-Functional%20Collaboration.md) Sample interview questionsHow would you create an account plan for a strategic government customer using Planet's geospatial products?I would begin by mapping the agency's mission priorities, stakeholders, existing workflows, procurement constraints, funding cycles, and success measures. I would then build a joint plan covering priority use cases, adoption milestones, training, executive governance, risk mitigation, renewal timing, and potential expansion opportunities. Describe how you would explain satellite imagery value to a nontechnical government executive. I would focus first on the executive's mission outcome rather than product features. For example, I would explain how timely, repeatable imagery can improve situational awareness for disaster response, monitor land-use change, or prioritize infrastructure inspections, supported by a concise example and measurable operational benefit. What approaches would you use to increase adoption after a customer has purchased a geospatial platform? I would establish role-based onboarding, identify priority workflows, define early value milestones, and provide practical training using the customer's own use cases. I would monitor engagement, meet regularly with champions and sponsors, address blockers quickly, and share outcomes that reinforce continued usage across the agency. How do public-sector procurement and budget cycles affect customer success strategy? They require proactive planning well before renewal or expansion discussions. I would align account activity to budget-development periods, legislative calendars, contract vehicles, and approval processes so that value evidence, stakeholders, and required documentation are ready when funding decisions are made. How would you handle a situation where a customer requests a product capability that does not currently exist? I would clarify the underlying business need, assess the urgency and potential workarounds, and communicate transparently about current capabilities. I would document the request with customer impact and use-case context, coordinate with Product and Engineering, and keep the customer informed without promising an uncommitted roadmap outcome. Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet’s data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: As a Customer Success Manager focused on serving our most strategic customers in Latin America. You will serve as a trusted advisor to agencies across the region, helping them derive maximum value from Planet’s satellite imagery and geospatial solutions. You’ll support mission-critical initiatives in areas such as emergency response, environmental monitoring, infrastructure planning, and natural resource management. Your role will be to deepen customer engagement, drive adoption of Planet products, and identify growth opportunities within your portfolio. You’ll work across a range of federal, state and municipal agencies building relationships, understanding regional priorities, and translating challenges into impactful geospatial solutions. This is a full-time, remote position based in Brazil. If located near an office, you are expected to work from that office 3 days per week. Impact You’ll Own: * Build trusted relationships with customers to help them achieve strategic goals using Planet’s technology. * Drive product adoption through onboarding, training, and tailored guidance on best practices. * Identify expansion and renewal opportunities, partnering with Sales to secure long-term value for customers. * Advocate for customer needs internally, surfacing feedback to influence product development and roadmap prioritization. * Collaborate with Sales, Product, and Marketing to develop use cases, success stories, and public sector engagement strategies. * Provide proactive support and account planning for key renewals, budget cycles, and legislative timelines. What You Bring: * 6-8 years of experience in Customer Success, Account Management, or related roles * Understanding of public sector workflows, procurement processes, and funding cycles. * Ability to communicate technical concepts to a wide range of audiences from analysts to government executives. * Skilled in cross-functional collaboration with Sales, Product, Support, and Engineering teams. * Excellent organizational skills with the ability to manage multiple accounts and priorities. * Fluent in Portuguese and English. * Willingness to travel as needed. What Makes You Stand Out: * Prior experience working directly with federal, state or municipal government agencies. * Knowledge of key public sector challenges—climate adaptation, land use planning, infrastructure resiliency, emergency response. * Proficiency with tools like ArcGIS, QGIS, or Google Earth Engine. * Experience navigating data-sharing agreements or government contract mechanisms. * Fluency in Spanish Application Deadline: November 14, 2026 at 11:59p PT Benefits While Working at Planet: These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. * Paid time off including vacation, holidays and company-wide days off * Supplemental Medical and Dental Coverage * Employee Wellness Program * Home Office Reimbursement * Monthly Phone and Internet Reimbursement * Tuition Reimbursement and access to LinkedIn Learning * Volunteering Paid Time Off ### #LI-REMOTE San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Why we care so much about Belonging. We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please… do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride. EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. [Know Your Rights.](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you. Privacy Policy: By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the [Planet Data Privacy Notice for California Staff Members and Applicants](https://www.planet.com/privacy/#california), and hereby consent to the collection, processing, use, and storage of my personal information as described therein. Privacy Policy (European Applicants): By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the [Candidate Privacy Notice GDPR Planet Labs Europe](https://www.planet.com/privacy/), and hereby consent to the collection, processing, use, and storage of my personal information as described therein. AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use [Metaview](https://www.metaview.ai/) to better focus on candidates and less on trying to capture notes. As such, with the candidate’s consent, select interviews may be recorded and include a “Planet AI Notetaker” for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one’s candidacy. Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application. Show more [Apply now >](https://jobicy.com/jobs/151580-customer-success-manager-ii-2.md) > Annual salary information is not provided for this position. 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