[All remote jobs](https://jobicy.com/jobs.md)Open role[![Cloudinary logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/06/2420d93729403f55a9cf8f6d70dbad81.png)](https://jobicy.com/company/cloudinary.md)Remote opportunity at[Cloudinary](https://jobicy.com/company/cloudinary.md)

# Technical Customer Success Manager

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/cloudinary.md)Share25 Aug 2026Published38Listing views4Application actions24 Sep 2026Apply before  Opportunity details

## About this role.

AI SummaryCloudinary is hiring a Technical Customer Success Manager to own post-sales relationships for enterprise customers using its image, video, and digital asset management platform. The role blends technical advisory work with customer-success ownership, including adoption planning, health monitoring, renewals, escalations, and expansion support. The successful candidate will collaborate closely with Sales, Support, Professional Services, Product, and R&D while serving technical and business stakeholders. Candidates need at least three years of SaaS customer success experience, strong API, web, or cloud-platform fluency, and experience supporting enterprise renewals. This is an individual-contributor position with up to 20% travel.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

4/5EasyHard

### Pace & Pressure

4/5RelaxedFast-paced

### Autonomy Level

4/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThis role requires balancing technical platform guidance with strategic enterprise relationship management, renewal support, and proactive risk mitigation. Success depends on translating customer goals into adoption plans while coordinating effectively across multiple internal teams.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianMarket rate$125,000US market range$105k–$150k0$165k

AI insightNo salary range is disclosed in the posting; the listed development and food stipends are benefits, not salary. Estimated US annual base-pay market range for a mid-level Technical Customer Success Manager supporting enterprise SaaS customers is $105,000–$150,000 USD, with an estimated midpoint of $125,000 USD. Actual compensation may vary based on location, enterprise-account scope, technical specialization, and variable-pay eligibility.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Technical Customer Success](https://jobicy.com/jobs?search_keywords=Technical%20Customer%20Success.md)[Enterprise SaaS](https://jobicy.com/jobs?search_keywords=Enterprise%20SaaS.md)[Customer Adoption](https://jobicy.com/jobs?search_keywords=Customer%20Adoption.md)[Customer Health Metrics](https://jobicy.com/jobs?search_keywords=Customer%20Health%20Metrics.md)[Renewals](https://jobicy.com/jobs?search_keywords=Renewals.md)[Account Expansion](https://jobicy.com/jobs?search_keywords=Account%20Expansion.md)[API Platforms](https://jobicy.com/jobs?search_keywords=API%20Platforms.md)[Cloud Technologies](https://jobicy.com/jobs?search_keywords=Cloud%20Technologies.md)[Digital Asset Management](https://jobicy.com/jobs?search_keywords=Digital%20Asset%20Management.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)

Sample interview questionsHow would you build a success plan for a new enterprise customer adopting Cloudinary?I would begin by aligning with the customer’s business objectives, technical architecture, key use cases, stakeholders, and success metrics. I would translate those findings into a documented plan with implementation milestones, adoption targets, ownership, risks, and a regular review cadence. I would also establish baseline usage and health measures so progress and value can be demonstrated over time.

Describe how you would identify and address a customer at risk of non-renewal.

I would monitor product usage, support trends, stakeholder engagement, unresolved technical blockers, and progress against the customer’s intended outcomes. After validating the risk, I would engage the appropriate customer sponsors, clarify root causes, and create a recovery plan with measurable actions and dates. I would coordinate internally with Support, Product, Professional Services, and Sales to ensure accountability and communicate progress consistently.

How do you communicate technical API or cloud-platform concepts to non-technical stakeholders?

I connect technical capabilities to business outcomes rather than leading with implementation details. For example, I would explain how automated image transformation can improve page performance, brand consistency, and team efficiency, then provide the technical depth needed for developers separately. I confirm understanding by tailoring documentation, examples, and follow-up actions to each audience.

What is your approach to supporting a renewal negotiation from the technical side?

I prepare a clear value narrative supported by adoption data, outcomes achieved, resolved challenges, and the customer’s future priorities. I partner with the account manager to understand commercial objectives and identify any technical risks or expansion opportunities before discussions begin. During the process, I remain focused on proving value, resolving product concerns, and maintaining trust with technical champions and executive stakeholders.

How would you manage multiple enterprise accounts with competing priorities?

I would segment accounts by renewal timing, health, strategic value, adoption stage, and urgency of open risks. I use a structured operating rhythm with account plans, CRM hygiene, scheduled business reviews, and proactive outreach triggered by health signals. I would escalate critical blockers early and protect time for both reactive customer needs and strategic adoption work.

Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web.

Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you’re looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you.

Cloudinary is looking for a Technical Customer Success Manager to help enterprise customers maximise the value of our Image, Video and Digital Asset Management (DAM) platform.
As the primary point of contact for a portfolio of customers, you will build trusted relationships with technical and business stakeholders, helping them successfully adopt Cloudinary’s solutions and achieve their business objectives. Working closely with Sales, Support, Professional Services, Product and R&D teams, you will proactively drive product adoption, customer satisfaction, conduct renewals and lead expansion opportunities.
This is a customer-facing, individual contributor role suited to someone who enjoys solving technical and business challenges while building long-term customer relationships.

### Responsibilities:

* Manage a portfolio of enterprise customers throughout their post-sales journey.
* Serve as the primary technical point of contact, building trusted relationships with customer stakeholders.
* Guide customers on best practices for implementing and using Cloudinary’s Image, Video and Digital Asset Management solutions.
* Deliver regular customer engagements, including business reviews, adoption planning and technical guidance sessions.
* Monitor customer health, product usage and adoption metrics to identify opportunities and potential risks.
* Develop and execute customer success plans to increase product adoption and support successful renewals.
* Identify customer growth opportunities and partner with Account Managers to support expansion conversations.
* Escalate customer issues when appropriate and coordinate with internal teams to drive timely resolution.
* Capture customer feedback and share relevant insights with Product and Engineering teams.
* Maintain accurate customer account information, success plans and activity within CRM and Customer Success platforms.

### About You:

* 3+ years’ experience in Customer Success or Technical Customer Success within a SaaS environment.
* Experience managing big enterprise customer relationships and supporting successful renewals.
* Technical aptitude with experience working with SaaS platforms: APIs, web technologies or cloud-based applications.
* Experience working with technical stakeholders, including developers, architects or engineering teams.
* Experience conducting renewal negotiations from the technical side with the Sales Representative
* Strong customer communication and relationship management skills.
* Comfortable using customer data and health metrics to prioritize engagement and improve adoption.
* Highly organized with the ability to manage multiple customer accounts simultaneously.
* Self-motivated, collaborative and focused on delivering an excellent customer experience.
* Willingness to travel up to 20% as required.

### Preferred Qualifications

* Experience with Digital Asset Management (DAM), media platforms, image or video technologies.
* Familiarity with CDN, cloud or developer-focused technologies.
* Experience working with enterprise SaaS customers.

### Compensation

### Additional Information

#LI-BP1

We have you in mind. As an employee, you will experience many benefits, including:

Awesome technology

Top-talent peers

100% sponsored medical, dental, and vision plans for employees & family

HSA company contribution

Matching 401k program

Robust vacation & wellness policy

Annual development stipend

Catered lunches or a food stipend

Cloudinary is proud to be an equal-opportunity employer dedicated to pursuing a diverse workforce.

Show more

[Apply now >](https://jobicy.com/jobs/151604-technical-customer-success-manager-2.md)

>  Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md)

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