[All remote jobs](https://jobicy.com/jobs.md)Open role[![Five9 logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/7c3d754e-221.png)](https://jobicy.com/company/five9.md)Remote opportunity at[Five9](https://jobicy.com/company/five9.md) # Channel Development Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/five9.md)Share25 Aug 2026Published31Listing views3Application actions24 Sep 2026Apply before Opportunity details ## About this role. AI SummaryFive9 is hiring a Channel Development Manager to expand and manage its partner ecosystem across the DACH market. The role owns strategic partner relationships, recruits regional partners, and drives partner-led pipeline, revenue, enablement, and go-to-market execution. It requires at least five years of cloud software sales, partner development, or business development experience, plus fluency in German and English. Relevant expertise in enterprise SaaS, contact-center platforms, CCaaS, UCaaS, VoIP, or AI-powered customer-experience solutions is strongly preferred. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior commercial ecosystem role requiring the candidate to build regional partner coverage while growing existing strategic relationships and aligning multiple internal and external stakeholders. Success depends on measurable pipeline and revenue outcomes, complex partner negotiations, and credible knowledge of cloud CX technology. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$125,000US market range$95k–$160k0$176k AI insightNo actual salary, base-pay range, or other candidate compensation is disclosed in the posting. The figures shown are estimated annual USD base-salary benchmarks for a US-market Channel Development Manager with enterprise SaaS and partner-development experience; variable sales compensation, commission, and equity may increase total compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Channel development](https://jobicy.com/jobs?search_keywords=Channel%20development.md)[Partner ecosystem management](https://jobicy.com/jobs?search_keywords=Partner%20ecosystem%20management.md)[Enterprise SaaS sales](https://jobicy.com/jobs?search_keywords=Enterprise%20SaaS%20sales.md)[Business development](https://jobicy.com/jobs?search_keywords=Business%20development.md)[DACH market](https://jobicy.com/jobs?search_keywords=DACH%20market.md)[Partner enablement](https://jobicy.com/jobs?search_keywords=Partner%20enablement.md)[Go-to-market strategy](https://jobicy.com/jobs?search_keywords=Go-to-market%20strategy.md)[Pipeline management](https://jobicy.com/jobs?search_keywords=Pipeline%20management.md)[Strategic partnerships](https://jobicy.com/jobs?search_keywords=Strategic%20partnerships.md)[CCaaS and CX solutions](https://jobicy.com/jobs?search_keywords=CCaaS%20and%20CX%20solutions.md) Sample interview questionsHow have you developed a partner ecosystem in a new or underpenetrated region?I start by segmenting the market and defining the ideal partner profile based on customer coverage, technical capabilities, vertical expertise, and sales capacity. I then prioritize high-potential partners, establish mutual business plans, and use enablement and co-selling milestones to move partners from recruitment to productive pipeline generation. How would you build preference for Five9 within a systems integrator or reseller portfolio? I would connect Five9's customer-experience value proposition to the partner's target customers and revenue model, then equip account teams with clear differentiation, use cases, sales plays, and technical training. Regular executive alignment, joint account planning, and visible early wins are essential to making the solution a preferred offering. Describe how you would measure the health and performance of strategic channel partners. I would track leading indicators such as trained and certified sellers, joint account plans, pipeline creation, opportunity progression, and partner engagement, alongside lagging indicators such as bookings, win rate, deal velocity, retention, and partner-sourced revenue. I would review these metrics with partners on a consistent cadence and adjust enablement or investment plans based on the findings. How do you resolve conflict between direct sales teams and channel partners? I establish clear rules of engagement, account ownership principles, and shared incentives early. When conflicts arise, I focus discussions on customer outcomes and incremental revenue, use documented opportunity data, and facilitate a solution that preserves trust while ensuring both teams have a practical path to success. What approach would you take to negotiating a partnership agreement that creates incremental value? I would first understand the partner's business objectives, capabilities, and investment requirements, then define a joint value proposition and measurable commitments from both parties. The agreement should clarify commercial terms, enablement expectations, governance, sales targets, and review mechanisms so that it supports a sustainable, mutually beneficial relationship. Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To accommodate our continued growth, Five9 is seeking an experienced and motivated Channel Development Manager to help expand our partner ecosystem in the DACH region. This is a key position within our Sales organization and will report directly to the Senior Director, Channel Sales. This mission driven role is responsible for deepening existing partner relationships, opening new routes to market, and helping partners build and sell customer experience offers at speed and scale within Germany, Austria and Switzerland. Some of the major focus areas of this role are: * Manage and grow the business relationship with Five9’s strategic partners in the DACH region. * Drive a business plan that scales partner led revenue and develops a robust local partner ecosystem. * Build enablement programs that attract, develop and maintain relationships with resellers, agents and systems integrators. * Build preference for Five9’s customer experience / contact center software within partners’ portfolios and sales teams. * Drive pipeline development and sales results within key DACH partners. * Support partners throughout the entire customer journey lifecycle, from onboarding to joint go to market execution. Location: Germany (Remote) ### Key Responsibilities * Identify and expand critical relationships within named partners that deliver a profitable business model and enhance Five9’s solution and services capabilities in DACH, * Recruit and gain commitment from new regional partners to accelerate growth. * Develop, retain and own Five9’s strategic partner relationships to scale the solution and increase value to customers. * Develop and execute plans that position Five9 as the first and best option for contact center solutions within partner organizations. * Align closely with Five9 Sales to represent partner interests internally and elevate partner visibility across the organization. * Develop and deliver partner training, enablement and certification programs. * Align closely with Sales and Channel to close customer opportunities, manage forecasts and pipelines. * Structure and negotiate partnership agreements that lead to incremental value and capabilities. * Develop detailed operational plans with partners including engagement models, sales targets and GTM strategies. ### Key Skills * Proven experience working in a dynamic team focused on driving growth. * 5+ years of experience in software sales, partner development, or business development within a cloud-based environment, with an emphasis on software sales. * Demonstrated ability to establish, maintain and grow business relationships with an emphasis on sales and partner processes. * Strong operational and analytical skills, with the ability to interpret trends and derive insight from KPIs. * Strong strategic thinking combined with a bias for action and results; excellent project management and problem solving skills. * Exceptional communication skills, including professional writing, public speaking and active listening. * Bachelor’s degree or equivalent relevant work experience. * Fluent in German and English. * Experience with and knowledge of CX and AI-powered customer engagement solutions is a plus. ### Desired Skills * Experience with and knowledge of CX platforms, Contact Center solutions, and/or AI-driven customer engagement (CCaaS, UCaaS, VoIP). * Experience with regional partners or service providers in cloud collaboration or AI-powered CX solutions. * Experience managing partnerships with consulting firms or systems integrators for an enterprise SaaS solution. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: [https://www.five9.com/pt-pt/legal](https://www.five9.com/pt-pt/legal). Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. Show more [Apply now >](https://jobicy.com/jobs/151619-channel-development-manager.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. Matched by job category10 related opportunities[Business Development](https://jobicy.com/categories/business.md) [Browse all jobs](https://jobicy.com/jobs.md) * ![Natera logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1c3a8032-221.png) Natera Aug 25 ### [Alliance Manager, Translational Medicine](https://jobicy.com/jobs/151562-alliance-manager-translational-medicine.md) Position Summary The Alliance Manager will play a critical role in enabling successful external collaborations that accelerate the translation of scientific discoveries into clinically actionable molecular solutions. This individual combines… * ![Reddit logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/Reddit.jpg) Reddit Aug 25 ### [Senior Business Engineer](https://jobicy.com/jobs/147488-senior-business-engineer.md) Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit… * ![Thermo Fisher Scientific logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/fbe52b8e-221.webp) Thermo Fisher Scientific Aug 25 ### [Business Development Manager – Biotechnology](https://jobicy.com/jobs/149687-business-development-manager-biotechnology.md) Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing… * ![Bloomreach logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/60790cd5-221.png) Bloomreach Aug 24 ### [Business Development Representative](https://jobicy.com/jobs/151464-business-development-representative-9.md) Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We’re taking… * ![Canonical logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b4d068a9-221-1.png) Canonical Aug 22 ### [Cloud Solutions Architect – Alliances](https://jobicy.com/jobs/149568-cloud-solutions-architect-alliances.md) Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives… * ![Contentstack logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/fc470980-221.jpeg) Contentstack Aug 22 ### [Sr. Partner Relationship Manager – Strategic Technology Partnerships](https://jobicy.com/jobs/151362-sr-partner-relationship-manager-strategic-technology-partnerships.md) What is Contentstack? Contentstack is redefining how modern digital experiences are built and managed. As the pioneer of the Agentic Experience Platform (AXP), Contentstack brings together structured content and brand… * ![Kinsta logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/56d3a520-221.jpeg) Kinsta Aug 21 ### [Business Development Representative](https://jobicy.com/jobs/151347-business-development-representative-8.md) Kinsta is one of the top-managed WordPress hosting companies, with a growing club of 120,000+ businesses including startups, universities and Fortune 500 firms. We’re motivated by excellent quality, and proud… * ![Keyfactor, Inc. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/ba8ae349-221.png) Keyfactor, Inc. Aug 21 ### [Cloud & ISV Alliances and Marketplaces Lead](https://jobicy.com/jobs/151339-cloud-isv-alliances-and-marketplaces-lead.md) About Keyfactor Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world’s largest enterprises… * ![Hello Alice logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/11/85f9f67b4e66ba9cbba05c3e46f962fc.jpg) Hello Alice Aug 21 ### [Director of Business Development](https://jobicy.com/jobs/151336-director-of-business-development.md) DIRECTOR OF BUSINESS DEVELOPMENT Work with a Purpose: At Hello Alice we are about equal access fueled by technology and powered by everyone who believes that diverse small business participation… * ![DuckDuckGo logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/11/ab8415dd5798a360323ce06beaf30c35.png) DuckDuckGo Aug 21 ### [Senior Business Development Manager (Remote within USA or Canada)](https://jobicy.com/jobs/151324-senior-business-development-manager-remote-within-usa-or-canada.md) Who We Are Hi, we’re DuckDuckGo, the online protection company and remote-first team of 300+ on a mission to raise the standard of trust online. Founded in 2008 and profitable…