Customer Success Manager

Remote from: Anywhere 🌎
Category: Customer Success
Job type: Full Time,
Opening date: 16 Jan 2023
Closing date: 15 Feb 2023
Views: 477

About company

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About Canonical

Enterprise open source, secured and delivered by the publisher of Ubuntu.

Computer Software
2004

Actively Hiring

5.0 Rated

Do you believe that a company’s success is defined by the customer experience it offers?

So do we! This is why we’re growing our customer success team to continue to offer thoughtful, smart, precise interactions across all our product portfolio, from Ubuntu to open source infrastructure and applications.

As a customer success manager you will

Onboard new Canonical customers and introduce them to our products and support processes.
Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer’s objectives.
Assist sales in identifying growth opportunities or renewal risks.
Serve as customer advocate internally and influence Canonical products, websites, documentation, processes and people to improve customer satisfaction and retention.
Create campaigns targeting multiple customers through digital touch-points and activities.

The successful candidate will have

A passion for customer satisfaction
Love for technology, infrastructure and Ubuntu in particular
Patience and ability to listen
Good presentation skills
Superior writing and communication skills
Flexibility and good time management

What Canonical Offers

Learning and Development
Annual Compensation Review
Recognition Rewards
Annual Leave
Priority Pass for travel
Flexible working option

Canonical believes a diverse workforce enhances our ability to deliver world class software and services which meet the world’s computing needs. We are committed to ensuring equal employment opportunities to all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.