Customer Success Manager

Remote from
Anywhere 🌎
Job type
Full Time,
Opening date
Closing date
15 Feb 2023
Views
477

About Canonical

Enterprise open source, secured and delivered by the publisher of Ubuntu.

Actively Hiring
5.0 Rated

Do you believe that a company’s success is defined by the customer experience it offers?

So do we! This is why we’re growing our customer success team to continue to offer thoughtful, smart, precise interactions across all our product portfolio, from Ubuntu to open source infrastructure and applications.

As a customer success manager you will

  • Onboard new Canonical customers and introduce them to our products and support processes.
  • Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer’s objectives.
  • Assist sales in identifying growth opportunities or renewal risks.
  • Serve as customer advocate internally and influence Canonical products, websites, documentation, processes and people to improve customer satisfaction and retention.
  • Create campaigns targeting multiple customers through digital touch-points and activities.

The successful candidate will have

  • A passion for customer satisfaction
  • Love for technology, infrastructure and Ubuntu in particular
  • Patience and ability to listen
  • Good presentation skills
  • Superior writing and communication skills
  • Flexibility and good time management

What Canonical Offers

  • Learning and Development
  • Annual Compensation Review
  • Recognition Rewards
  • Annual Leave
  • Priority Pass for travel
  • Flexible working option

Canonical believes a diverse workforce enhances our ability to deliver world class software and services which meet the world’s computing needs. We are committed to ensuring equal employment opportunities to all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Personalised job alerts

Set up personalised e-mail alerts about similar remote jobs

Report jobEmbed widgetShare

How to apply

See a few more

Similar remote jobs in Customer Success

Job Widget Code

Place this code wherever you want the widget to appear on your page.

<script src="//jobicy.com/api/widget.js?5XyPbk5QqyZg=15165" async></script>

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview.
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them.
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers.
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job

FAQ

What position is Canonical hiring for?

Canonical is hiring a remote Customer Success Manager from Anywhere 🌎

What type of employment does Canonical offer?

This is a Full Time role.