[All remote jobs](https://jobicy.com/jobs.md)Open role[![Resilience logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e67f0de9-221.png)](https://jobicy.com/company/resilience.md)Remote opportunity at[Resilience](https://jobicy.com/company/resilience.md) # Claims Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/resilience.md)Share26 Aug 2026Published30Listing views0Application actions25 Sep 2026Apply before Opportunity details ## About this role. AI SummaryResilience is hiring a Claims Specialist to independently investigate and manage a portfolio of cyber, Technology Errors & Omissions, and miscellaneous professional lines claims. The role covers coverage analysis, reserve recommendations, negotiations, incident-response coordination, vendor management, and thorough claim-file documentation. The specialist will partner closely with security, technology, underwriting, insureds, brokers, and external providers to reduce losses and improve risk selection. Candidates need 2–4 years of relevant claims, claims advocacy, or cyber-insurance coverage experience, including primary and excess coverage evaluation. The work is remote within the United States and operates in a fast-moving, highly collaborative environment. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis role requires sound coverage interpretation, complex claim investigation, reserve judgment, and negotiation across cyber and professional liability lines. It also demands confident coordination during active incidents while balancing policyholder service with loss-control objectives. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$115,000US market range$90k–$140k0$154k AI insightThe disclosed compensation range is $100,000–$130,000 USD yearly, with a midpoint of $115,000. This is broadly competitive for a US-based claims specialist with 2–4 years of cyber, technology E&O, or professional liability claims experience; the estimated US market range is $90,000–$140,000 annually, varying by claims complexity, licensing, insurer/MGA experience, and location. ## Core skills Skills and capabilities most closely associated with this opportunity. [Cyber claims handling](https://jobicy.com/jobs?search_keywords=Cyber%20claims%20handling.md)[Technology E&O claims](https://jobicy.com/jobs?search_keywords=Technology%20EO%20claims.md)[Professional liability claims](https://jobicy.com/jobs?search_keywords=Professional%20liability%20claims.md)[Coverage analysis](https://jobicy.com/jobs?search_keywords=Coverage%20analysis.md)[Primary and excess coverage](https://jobicy.com/jobs?search_keywords=Primary%20and%20excess%20coverage.md)[Claims investigation](https://jobicy.com/jobs?search_keywords=Claims%20investigation.md)[Reserve recommendations](https://jobicy.com/jobs?search_keywords=Reserve%20recommendations.md)[Negotiation](https://jobicy.com/jobs?search_keywords=Negotiation.md)[Incident response coordination](https://jobicy.com/jobs?search_keywords=Incident%20response%20coordination.md)[Stakeholder communication](https://jobicy.com/jobs?search_keywords=Stakeholder%20communication.md) Sample interview questionsHow do you approach evaluating coverage for a complex cyber or technology E&O claim?I begin by confirming the facts, policy period, insured entities, applicable insuring agreements, definitions, exclusions, conditions, limits, retentions, and endorsements. I compare the alleged loss to the policy language, identify information gaps early, and document a clear coverage position while coordinating with underwriters or coverage counsel when interpretation is complex. Describe how you would manage an active cyber incident while controlling claim severity. I would promptly establish the facts, confirm coverage and reporting requirements, engage approved incident-response providers where appropriate, and set a communication cadence with the insured and broker. I would closely monitor vendor scope, invoices, milestones, and emerging exposure so that response actions remain necessary, timely, and aligned with the policy. What factors do you consider when recommending a claim reserve? I assess known damages, defense costs, likely incident-response expenses, coverage limitations, retention, jurisdictional considerations, comparable claims, and the quality of available information. I set a defensible reserve based on current exposure, document the rationale, and revisit it as facts, strategy, or settlement posture change. How do you handle difficult negotiations with insureds, brokers, or vendors? I prepare by understanding the policy, facts, financial exposure, and each party's priorities. I communicate the rationale for my position clearly and respectfully, listen for practical alternatives, and seek a timely resolution that is fair, policy-consistent, and protective of the company's interests. How would you use claims data to support underwriting improvements? I would identify recurring claim drivers, control failures, vendor-cost patterns, industry trends, and coverage issues across the portfolio. I would translate those findings into concise, evidence-based feedback for underwriting, such as potential risk-selection indicators, pricing considerations, or loss-control recommendations. About Us At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management. Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities – and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries – Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed. Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations. We are a cybersecurity company, a Cyber and Tech E&O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one. Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. The Hook: Why this role matters now Step into a high-impact role on our global Claims and Incident Management team. As a Claims Specialist, you won’t just process paperwork; you will own the day-to-day investigation and management of Cyber, Technology Errors & Omissions, and Miscellaneous Professional Lines claims. We need a driven, highly motivated professional to act as a critical defender of our bottom line and to seamlessly connect the incident response experience with our overarching mission of building true cyber resilience for our clients. The Mission: What you will achieve in the first 6 months In your first six months, you will take total ownership of a dedicated claims portfolio, efficiently conducting investigations, managing negotiations, and applying your expertise in insurance contracts to recommend accurate claim reserves. Moving beyond traditional claims handling, you will collaborate deeply with Resilience’s internal security and technology teams to offer policyholders proactive incident response and preventative services. Furthermore, you will manage external service providers during incidents to aggressively reduce losses, ensure meticulous file documentation, and establish a continuous data/analytics feedback loop with our Underwriting team to directly refine our risk selection approach. The Toolkit: Technical skills vs. “nice-to-haves” * 2–4 years of proven experience in claims handling, claims advocacy, or cyber insurance coverage. * You must have a demonstrated ability to evaluate primary and excess coverage, navigate increasingly complex cases, and maintain exceptionally clear communication with diverse stakeholders, including insureds, brokers, vendors, and underwriters. (Note: A Juris Doctor (JD) degree is NOT required for this role). * Expertise in handling third-party claims, particularly in Technology Errors & Omissions and Miscellaneous Professional Lines. * Established connections within the cyber broking community, incident response, or cybersecurity sectors. The Culture: How we work We move fast, operate with zero ego, and embrace a bias to action. We are guided strongly by our four core values: transparency, excellence, grit, and humility. You will work cross-functionally across our security, technology, and underwriting departments, requiring a proactive, collaborative approach to problem-solving in a fast-paced environment. The Benefits: Standardized perks You will work alongside prominent leaders and innovators from the insurance, technology, and cybersecurity industries, as well as experts from the highest tiers of the US military and intelligence communities. Compensation range $100,000—$130,000 USD What Resilience Offers You Innovative company culture Flexible work schedules Family paid leave Paid healthcare for employees 401k/Pension Professional development & career advancements Flexible paid time off Employee referral bonus Accommodations and Accessibility We want to ensure you’re able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We’ll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please let your recruiter contact know. Beware of Job Scams Resilience is excited to welcome talented individuals to explore career opportunities with us. However, we urge you to stay vigilant against recruitment scams where fraudsters may impersonate our company. We will never ask for payments, conduct interviews via chat rooms, or contact candidates from personal email accounts. All job applications must be submitted through our official platform at [greenhouse.io](http://greenhouse.io) , and interviews will only take place via approved Resilience accounts. If you receive suspicious outreach or have concerns, please let your recruiter contact know. Thank you for helping us maintain a safe and secure recruitment process. 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