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# Business Travel Consultant (English Speaking) – Out of Hours

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/tripactions.md)Share27 Aug 2026Published26Listing views3Application actions26 Sep 2026Apply before  Opportunity details

## About this role.

AI SummaryNavan is hiring an English-speaking Business Travel Consultant to provide out-of-hours support for travelers from Portugal. The role handles urgent hotel, flight, car, and rail bookings through chat, calls, and email while meeting service-level expectations and customer policies. Candidates need at least five years of travel-consulting experience and three years of hands-on GDS experience with Sabre, Amadeus, or Galileo. Success requires strong English communication, empathy, independent problem-solving, and availability for rotating shifts supporting US hours.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

4/5EasyHard

### Pace & Pressure

5/5RelaxedFast-paced

### Autonomy Level

4/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThis is a demanding customer-facing travel role because it requires rapid resolution of time-sensitive disruptions across multiple booking types and systems. The mandatory depth of travel consulting and GDS experience, combined with out-of-hours shift coverage, increases the role's complexity.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianHighly competitive$60,000US market range$48k–$72k0$79k

AI insightNo actual salary, pay range, or other candidate compensation is disclosed in the posting. The figures are estimated annual USD base-pay benchmarks for an experienced business travel consultant in the US market, with the out-of-hours schedule and required GDS expertise supporting a median estimate of $60,000.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Business travel consulting](https://jobicy.com/jobs?search_keywords=Business%20travel%20consulting.md)[GDS systems](https://jobicy.com/jobs?search_keywords=GDS%20systems.md)[Sabre](https://jobicy.com/jobs?search_keywords=Sabre.md)[Amadeus](https://jobicy.com/jobs?search_keywords=Amadeus.md)[Galileo](https://jobicy.com/jobs?search_keywords=Galileo.md)[Travel bookings](https://jobicy.com/jobs?search_keywords=Travel%20bookings.md)[Customer support](https://jobicy.com/jobs?search_keywords=Customer%20support.md)[English communication](https://jobicy.com/jobs?search_keywords=English%20communication.md)[Zendesk](https://jobicy.com/jobs?search_keywords=Zendesk.md)[Urgent issue resolution](https://jobicy.com/jobs?search_keywords=Urgent%20issue%20resolution.md)

Sample interview questionsDescribe how you would handle a traveler whose flight is cancelled late at night and who must arrive for a meeting the next morning.I would first confirm the traveler’s urgency, destination, policy constraints, and acceptable alternatives. I would immediately search the GDS for rerouting options, including nearby airports or approved carriers, clearly explain the best choices, secure the selected itinerary, and document the case and any exceptions.

What is your experience using GDS platforms for complex air, hotel, and rail bookings?

I have used GDS workflows to compare availability, apply fare and policy rules, issue or modify reservations, manage exchanges, and coordinate ancillary travel components. I focus on accuracy, documentation, and checking traveler preferences before finalizing a booking.

How do you prioritize several simultaneous requests across chat, email, and phone?

I triage requests by immediate traveler impact, departure time, safety risk, and SLA requirements. Active disruptions such as cancellations or stranded travelers take priority, while I acknowledge lower-urgency contacts promptly and set clear expectations for follow-up.

How would you respond when a traveler requests an option that conflicts with their company travel policy?

I would explain the applicable policy in a professional and empathetic way, offer compliant alternatives, and check whether an approved exception process is available. If escalation is needed, I would collect the required details, involve the proper stakeholder, and keep the traveler updated.

How do you maintain service quality during rotating out-of-hours shifts?

I rely on structured case notes, current supplier and policy knowledge, and disciplined handoffs so that every traveler receives consistent support. I also manage my workload carefully, use internal resources when needed, and maintain a calm, concise communication style during high-pressure situations.

Join Navan in Powering In-Person Connections with Relentless Innovation

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our fast-growing Travel Experience team, you’ll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.

NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English. The working hours will be between 12pm-2am covering US hours.

What You’ll Do:

* Provide top-tier travel support via chat, calls, and emails
* Maintain up-to-date knowledge on suppliers, destinations, and systems
* Quickly assess customer needs, urgency, and preferences
* Accurately handle hotel, flight, car, and rail bookings
* Guide customers in self-service options on the Navan platform and app
* Respond promptly, meeting SLA expectations
* Follow company and customer policies, ensuring global compliance
* Give feedback to stakeholders on goal progress and key processes
* Participate in team meetings on products, suppliers, and industry updates
* Stay current on travel industry best practices
* Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For:

* Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
* Language: Fluency in English – both written and verbal
* Customer Service: Background in contact center or customer-facing roles
* Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
* Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
* Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
* Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

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Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email [here](https://my.metaview.app/applications/opt-out?organization=15dd7e883f). Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our[Candidate Privacy Notice](https://navan.com/candidate-privacy-notice) for more information about our processing of personal data, and your rights.

Show more

[Apply now >](https://jobicy.com/jobs/151826-business-travel-consultant-english-speaking-out-of-hours.md)

>  Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md)

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