[All remote jobs](https://jobicy.com/jobs.md)Open role[![Canonical logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b4d068a9-221-1.png)](https://jobicy.com/company/canonical-ltd.md)Remote opportunity at[Canonical](https://jobicy.com/company/canonical-ltd.md)

# Cloud Support Engineer

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/canonical-ltd.md)Share27 Aug 2026Published64Listing views5Application actions26 Sep 2026Apply before  Opportunity details

## About this role.

AI SummaryCanonical is hiring a globally remote Cloud Support Engineer to resolve customer issues involving Ubuntu, Linux, cloud platforms, containers, storage, and networking. The role combines advanced technical troubleshooting and root-cause analysis with customer-facing communication, case ownership, and collaboration with engineering teams. Candidates should have hands-on Linux support experience, familiarity with at least three cloud or infrastructure domains, and basic programming fundamentals. The position includes a regular weekend rotation and emphasizes clear, empathetic communication in a distributed open-source environment.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

4/5EasyHard

### Pace & Pressure

4/5RelaxedFast-paced

### Autonomy Level

4/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThis role requires diagnosing unfamiliar Linux and cloud failures from logs, stack traces, and customer reports while coordinating with internal engineering teams. The technical breadth, customer impact, and weekend support rotation make it a demanding support engineering role.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianHighly competitive$115,000US market range$95k–$135k0$149k

AI insightNo actual salary range is disclosed. The estimated US-market annual base salary for a Cloud Support Engineer with Linux, cloud infrastructure, container, networking, and customer-support responsibilities is approximately USD 95,000 to USD 135,000, with a midpoint of USD 115,000; actual compensation may vary by experience, location, and bonus eligibility.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Linux](https://jobicy.com/jobs?search_keywords=Linux.md)[Ubuntu](https://jobicy.com/jobs?search_keywords=Ubuntu.md)[Cloud Support](https://jobicy.com/jobs?search_keywords=Cloud%20Support.md)[Technical Troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20Troubleshooting.md)[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Kubernetes](https://jobicy.com/jobs?search_keywords=Kubernetes.md)[Docker](https://jobicy.com/jobs?search_keywords=Docker.md)[OpenStack](https://jobicy.com/jobs?search_keywords=OpenStack.md)[Networking](https://jobicy.com/jobs?search_keywords=Networking.md)[Root Cause Analysis](https://jobicy.com/jobs?search_keywords=Root%20Cause%20Analysis.md)

Sample interview questionsHow would you investigate a customer report that an Ubuntu workload is intermittently unavailable in a cloud environment?I would first clarify the impact, timeline, architecture, and recent changes. I would collect relevant application, system, network, and cloud-platform logs; correlate timestamps; check resource saturation and connectivity; then isolate whether the issue is in the workload, operating system, network, storage, or underlying platform. I would communicate findings and next steps regularly while documenting a reproducible path for escalation if needed.

Describe how you would explain a complex kernel or networking issue to a customer who is frustrated by downtime.

I would acknowledge the business impact, summarize the issue in plain language, and separate confirmed facts from active investigation items. I would explain the immediate mitigation, expected next steps, ownership, and update cadence without overpromising. Once resolved, I would provide a concise root-cause explanation and practical prevention recommendations.

What information would you gather when troubleshooting a Kubernetes container that repeatedly crashes?

I would review pod events, container logs, restart reasons, deployment configuration, resource requests and limits, image and entrypoint settings, environment variables, secrets, and dependency connectivity. I would also check node health, storage mounts, DNS, and network policies. I would then reproduce the failure where possible and test the smallest safe corrective change.

How do you prioritize multiple customer support cases with different severity levels?

I prioritize according to customer impact, service availability, security risk, contractual severity, and time sensitivity. Critical production outages receive immediate attention and clear update intervals, while lower-severity issues are organized by urgency, complexity, and available evidence. I keep each customer informed and escalate early when a case requires specialist engineering involvement.

Give an example of how basic programming skills help in a support engineering role.

Programming fundamentals help me read stack traces, understand control flow, inspect configuration or automation scripts, and create small tools to parse logs or validate patterns. For example, I might write a short script to correlate error timestamps across multiple logs, identify recurring failure signatures, and provide engineering with a concise, evidence-based report.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world’s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

While our engineers regularly solve deeply interesting, complex technical problems – from triaging cloud environments to root-cause analysis on unseen Linux kernel crashes – this is fundamentally a role rooted in human connection. You will act as a trusted peer and technical guide to external engineering teams, translating intricate open-source challenges into clear, empathetic solutions. We are rapidly expanding and looking for brilliant problem solvers who are just as passionate about building strong, collaborative relationships with customers as they are about the next generation of Canonical solutions.

Location: This is a globally remote role.

### The role entails

* Empathetic Engagement: Partner directly with customers across remote sessions, ticketing,, and live conversations to deeply understand and resolve their technical roadblocks.
* Collaborative Problem Solving: Work hand-in-hand with internal engineering teams and regional peer groups to bridge the gap between complex code fixes and real-world customer satisfaction.
* True Ownership: Manage your support cases with a strong sense of personal integrity, ensuring commitments are honored and customer expectations are communicated transparently and predictably.
* Ubuntu Lifecycle Guidance: Develop a rich understanding of the Ubuntu development process, empowering you to give customers clear, human context regarding timelines for engineering fixes.
* Knowledge Advocacy: Author and maintain accessible knowledge base articles, ensuring lessons learned are shared openly to elevate the entire open-source community.
* Operational Reliability: Participate in a regular weekend working rotation to maintain seamless, high-touch continuity of care for our global partners.

### What are we looking for in you

* Communication Excellence: Exceptional written and spoken English, with a natural ability to convey technical complexity clearly, warmly, and compellingly.
* The Soft-Skill Edge: A genuine passion for helping people, paired with the emotional intelligence to navigate high-stakes technical situations with composure and empathy.
* Academic Dedication: Exceptional academic track record from both high school and university.
* Educational Background: An undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
* Driven Mindset: A proven track record of going above-and-beyond expectations to deliver meaningful, outstanding results for teams or customers.
* Linux & Cloud Familiarity: Practical, hands-on experience supporting Linux systems, with an exposure to three or more of the following:

* Virtualization & Cloud: Using KVM or OpenStack.
* Containers: primarily Docker, LXD/LXC, or Kubernetes.
* Storage Ecosystems: Block, object, and network storage technologies.
* System Networking: Navigating bonding, firewalls, bridging, switching, or MTU tuning.

* Analytical Curiosity: A strong troubleshooting mindset—the ability to look into stack traces or logs, identify OS/application-level bugs, and strategically guide the customer through next steps.
* Development Fundamentals: Basic programming logic in any language to help parse code and collaborate effectively with Canonical Engineering teams.

### What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

* Distributed work environment with twice-yearly team sprints in person
* Personal learning and development budget of USD 2,000 per year
* Annual compensation review
* Recognition rewards
* Annual holiday leave
* Maternity and paternity leave
* Employee Assistance Programme
* Opportunity to travel to new locations to meet colleagues
* Priority Pass, and travel upgrades for long haul company events

### About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.[Whatever your identity, we will give your application fair consideration.](https://canonical.com/careers/diversity/identity)

#LI-remote

Show more

[Apply now >](https://jobicy.com/jobs/151889-cloud-support-engineer-2.md)

>  Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md)

*

![Upload CV](data:image/svg+xml;base64,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)

### Upload your resume now

To unlock remote work opportunities and be discovered by global employers.

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

Next step

## Apply now.

Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information.

Keep exploring

## Related remote jobs.

Matched by job category10 related opportunities[Technical Support](https://jobicy.com/categories/technical-support.md) [Browse all jobs](https://jobicy.com/jobs.md)
*
![Playson logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/6f266d9c-221-1.png)
Playson  Aug 27

### [Service Desk/System Administrator](https://jobicy.com/jobs/151895-service-desk-system-administrator.md)

What this role actually is This is a hands-on operational role. Your customers are our employees. The work is a mix of live support, access administration, endpoint and MDM management,…

*
![Canonical logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b4d068a9-221-1.png)
Canonical  Aug 27

### [Dedicated Linux Desktop & Devices Support Engineer, Singapore](https://jobicy.com/jobs/151891-dedicated-linux-desktop-devices-support-engineer-singapore-2.md)

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives…

*
![Ada logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/666ef11e-221.png)
Ada  Aug 27

### [Technical Support Advisor](https://jobicy.com/jobs/151884-technical-support-advisor.md)

About Us Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We’re driven to raise a new standard of quality customer service…

*
![Nextiva logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/5863278d-221.jpeg)
Nextiva  Aug 27

### [Onboarding Technician I (M-F/Night shifts)](https://jobicy.com/jobs/151858-onboarding-technician-i-m-f-night-shifts.md)

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric…

*
![Nash logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/276c5895-221.png)
Nash  Aug 27

### [Technical Support Specialist , UK](https://jobicy.com/jobs/151857-technical-support-specialist-uk.md)

Nash is looking for a Technical Support Specialist to join our global, 24/7 Technical Support team. This role sits at the heart of how Nash stabilizes the platform for our…

*
![Veeam Software logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/f7716b71-221.jpg)
Veeam Software  Aug 27

### [Technical Partner Manager – Chicago/NYC Metro Area](https://jobicy.com/jobs/142567-technical-partner-manager-chicago-nyc-metro-area.md)

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI…

*
![Elation Health logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/63d37d95-221.jpeg)
Elation Health  Aug 27

### [Customer Experience Engineer](https://jobicy.com/jobs/149755-customer-experience-engineer.md)

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful, world-class experience…

*
![Astronomer logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/08/7a77cfb5b26b29196d5ed8cd14a3103a.jpg)
Astronomer  Aug 27

### [Customer Reliability Engineer – Infrastructure](https://jobicy.com/jobs/147812-customer-reliability-engineer-infrastructure.md)

Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates…

*
![Branch logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/10/3b9dc47a09a30846e3c1355b50098b18.jpg)
Branch  Aug 26

### [Enterprise Support Specialist](https://jobicy.com/jobs/151708-enterprise-support-specialist.md)

About us: Branch is on a mission to empower workers with financial freedom. We do this by helping companies accelerate payments and providing working Americans with accessible, free financial services….

*
![Obsidian Security logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3c84d813-221.jpeg)
Obsidian Security  Aug 26

### [Head of Customer Support](https://jobicy.com/jobs/151667-head-of-customer-support-2.md)

Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia,…