[All remote jobs](https://jobicy.com/jobs.md)Open role[![Twilio logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201023175858-722503.jpg)](https://jobicy.com/company/twilio.md)Remote opportunity at[Twilio](https://jobicy.com/company/twilio.md) # Senior Impartner Admin, PRM Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/twilio.md)Share27 Aug 2026Published45Listing views3Application actions26 Sep 2026Apply before Opportunity details ## About this role. AI SummaryThis senior platform-operations role owns administration and optimization of Twilio’s Impartner PRM environment for global partner channels. The administrator will manage access, portal configuration, partner enablement workflows, lead and deal routing, MDF processes, and platform governance. A central responsibility is maintaining reliable Impartner–Salesforce integrations, including custom-field mapping, sync monitoring, data integrity, and exception resolution. The role also requires UAT, sandbox testing, production deployment discipline, operational reporting, and close translation of GTM requirements into scalable system configurations. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 4/5IndependentCollaborative AI insightThe role requires deep, specialized Impartner PRM administration alongside Salesforce credentials, integration troubleshooting, workflow design, and governance across a global partner ecosystem. It carries significant technical ownership and production reliability accountability, making it more complex than a general systems-administration role. ## Salary analysis Estimated compensation compared with the broader CA market for similar roles. Estimated job medianBelow marketC$112,230CA market rangeC$115k–C$150k0C$165k AI insightThe disclosed estimated base-pay range is CAD 99,760–124,700 yearly, with a midpoint of CAD 112,230. The separate 12.5% target bonus is not included in the base-pay midpoint. For comparison, the estimated US market base-salary range for a senior PRM/partner-platform administrator with Salesforce integration expertise is USD 115,000–150,000 annually; this market comparison is an estimate and is not the stated offer. ## Core skills Skills and capabilities most closely associated with this opportunity. [Impartner PRM](https://jobicy.com/jobs?search_keywords=Impartner%20PRM.md)[Salesforce CRM](https://jobicy.com/jobs?search_keywords=Salesforce%20CRM.md)[PRM Administration](https://jobicy.com/jobs?search_keywords=PRM%20Administration.md)[API Integrations](https://jobicy.com/jobs?search_keywords=API%20Integrations.md)[Data Integrity](https://jobicy.com/jobs?search_keywords=Data%20Integrity.md)[Workflow Automation](https://jobicy.com/jobs?search_keywords=Workflow%20Automation.md)[Partner Enablement](https://jobicy.com/jobs?search_keywords=Partner%20Enablement.md)[UAT Testing](https://jobicy.com/jobs?search_keywords=UAT%20Testing.md)[Operational Dashboards](https://jobicy.com/jobs?search_keywords=Operational%20Dashboards.md)[Jira and Confluence](https://jobicy.com/jobs?search_keywords=Jira%20and%20Confluence.md) Sample interview questionsHow have you managed a complex data synchronization between a PRM platform and Salesforce?I start by documenting the object model, field mappings, ownership rules, trigger conditions, and error-handling process. I monitor sync logs and exception queues, validate critical records through reconciliation reports, and use a sandbox to test mapping or workflow changes before production deployment. How would you design an automated partner onboarding journey in Impartner? I would define partner segments, entry criteria, milestones, required training, communications, and completion conditions with GTM stakeholders. I would then build the journey with automated alerts and task assignments, test each branch using representative partner records, and measure activation, completion, and time-to-productivity after launch. What controls would you implement to protect data quality across Impartner and Salesforce? I would establish field-level validation, controlled picklists, duplicate-management rules, ownership standards, integration reconciliation reports, and recurring data-health audits. I would also define exception ownership and resolution SLAs so sync failures and incomplete records are corrected quickly. Describe your approach to testing a new PRM module or portal configuration before release. I would create a test plan covering functional requirements, user permissions, integrations, data scenarios, negative cases, and regression risks. After stakeholder UAT approval in a sandbox, I would use a documented deployment checklist, schedule validation after release, and maintain a rollback plan for material changes. How do you prioritize competing configuration requests from channel sales, alliances, and partner marketing? I evaluate requests based on business impact, partner experience, operational risk, dependency complexity, and effort. I make priorities transparent through a managed backlog, clarify acceptance criteria with requestors, and reserve capacity for critical production maintenance and compliance work. Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to[hundreds of thousands of businesses](https://customers.twilio.com/)and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to [remote-first work](https://www.twilio.com/en-us/blog/open-work), and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior, Impartner Administrator, Partner Relationship Management ### About the job This position is needed to maintain, optimize, and scale extraordinary partner portal infrastructure for our rapidly growing Global Partnerships teams. The Partner Support team is essential for the success and scalability of our partner and indirect sales channels. We are the system heart of the organization, driving the platform configurations, integrations, and data hygiene that unlock new possibilities across Channel Sales, Alliances, and Partner Marketing. This Senior Impartner Platform Administrator will serve as the technical owner of our partner ecosystem tech stack. With a strong focus on advanced Impartner PRM configuration and robust Salesforce CRM integration, you will execute our technical roadmap to deliver frictionless user experiences for our global partners. This role is a perfect match for a technical platform administrator who thrives on deep system architecture, automated workflows, and high-impact “Keep the Lights On” (KTLO) system maintenance. The ideal candidate has a passion for building robust integrations, possesses an eye for system data integrity, and is constantly seeking ways to simplify complex admin configurations behind the scenes. ### Responsibilities In this role, you’ll: * Own Platform Administration: Manage day-to-day technical operations of the Impartner PRM platform, including access controls, page layouts, content management, and localized portal branding. * Maintain the CRM Sync: Configure, monitor, and troubleshoot the critical data sync between Impartner and Salesforce.com, ensuring leads, accounts, and custom deal registration data flow accurately across both systems. * Build Automated Workflows: Develop code-free automated partner lifecycles utilizing Impartner’s Journey Builder, setting up milestone alerts, automated tier progressions, and customized onboarding tracks. * Support Channel Enablement: Architect and maintain partner competency programs, training modules, and certification pathways within the portal to keep our global partners enabled. * Manage Lead & Deal Flow: Oversee the mechanics of lead distribution algorithms, deal registration routing, and Market Development Funds (MDF) application/claim workflows. * Enforce Platform Governance: Audit system logs, data health, and security rules. Ensure compliance with corporate data protection standards and platform updates across both Impartner and Salesforce environments. * Drive UAT and Testing: Conduct technical vetting, build out testing protocols in sandbox environments, and execute error-free production deployments for new tool integrations or module releases. ### Qualifications Not all applicants will have skills that match a job description exactly. We value technical expertise gained from a variety of backgrounds and encourage anyone who meets the required core certifications and experience targets to apply. ### Required: * 5+ Years of Dedicated PRM Admin Experience: At least 5 years of direct experience administering an enterprise Partner Relationship Management tool, with a deep mastery of the Impartner PRM platform. Certification: Impartner Certified Administrator * Compulsory Salesforce Certification: Must hold a current Salesforce Certified Administrator credential (Advanced Administrator or Platform App Builder is highly desired). * Impartner Platform Credentials: Active participation in/completion of Impartner’s technical training and product administrator alignment programs (such as Impartner Certified Administrator pathways). * Technical Integration Skills: A proven track record managing complex API syncs, mapping custom fields between PRMs and Salesforce, and resolving sync log exceptions. * Problem Solving & Analytics: Strong experience building advanced operational dashboards, custom reports, and auditing data integrity across integrated systems. * Stakeholder Execution: Demonstrated success managing project timelines, organizing technical backlogs, and translating GTM business logic into solid system configurations. ### Desired: * Advanced Toolkit: Experience utilizing backlog and documentation tools like Jira and Confluence to manage configuration requests. * Developer Familiarity: Basic understanding of HTML/CSS for portal layout styling or specialized workflow scripts is a plus. * Other Systems: experience with Cloud Coach and Professional Services workflow is a plus * Global Support Experience: Experience managing multi-currency, localized, or multi-lingual partner portals for a global channel ecosystem. Location This role will be remote and based in Ontario, British Columbia or Alberta, Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off. The estimated pay ranges for this role are as follows: * $99,760 – $124,700 * Target Bonus Percentage 12.5% The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call [Twilio Magic](https://www.twilio.com/company/values). Additionally, we empower employees to build [positive change in their communities](https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts. So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, [please consider other open positions.](https://www.twilio.com/company/jobs#open-positions) . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @[twilio.com](http://twilio.com) email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. 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