[All remote jobs](https://jobicy.com/jobs.md)Open role[![Chainguard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e4b6aacf-221.jpeg)](https://jobicy.com/company/chainguard.md)Remote opportunity at[Chainguard](https://jobicy.com/company/chainguard.md) # Customer Success Manager – EMEA Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/chainguard.md)Share28 Aug 2026Published23Listing views1Application actions27 Sep 2026Apply before Opportunity details ## About this role. AI SummaryChainguard is hiring an enterprise Customer Success Manager to own post-sales relationships across onboarding, implementation, adoption, renewal, and expansion for customers in the EMEA market. The role partners closely with Solutions Architects, Support, Product, Engineering, Education, and Sales to drive measurable business value and resolve customer issues. Candidates need at least five years of enterprise customer-facing experience and relevant expertise in supply-chain security, DevSecOps, AppSec, containers, cloud, or adjacent security domains. This is a strategic, proactive role requiring independent portfolio management, executive-stakeholder engagement, escalation judgment, and the ability to create new customer-success processes in an early-stage environment. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines enterprise relationship ownership with enough technical security knowledge to guide adoption of a complex product. It also requires independent judgment on escalations, churn risk, executive engagement, and building processes in a fast-moving startup. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianHighly competitive$140,000US market range$115k–$165k0$182k AI insightNo actual salary, pay range, or other role compensation is disclosed; the monthly coworking, phone, and internet stipend is a benefit and not salary. The estimated US-market annual base-salary median for a senior enterprise Customer Success Manager with cybersecurity/DevSecOps domain expertise is $140,000, with an estimated market range of $115,000 to $165,000 USD; this is an estimate, not an offer. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[Enterprise Account Management](https://jobicy.com/jobs?search_keywords=Enterprise%20Account%20Management.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Value Realization](https://jobicy.com/jobs?search_keywords=Value%20Realization.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Renewals and Expansion](https://jobicy.com/jobs?search_keywords=Renewals%20and%20Expansion.md)[DevSecOps](https://jobicy.com/jobs?search_keywords=DevSecOps.md)[Supply Chain Security](https://jobicy.com/jobs?search_keywords=Supply%20Chain%20Security.md)[Cloud Computing](https://jobicy.com/jobs?search_keywords=Cloud%20Computing.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md) Sample interview questionsHow would you create a success plan for a new enterprise customer adopting Chainguard?I would begin with discovery across technical sponsors, security leaders, and business stakeholders to define desired outcomes, current risks, implementation dependencies, and success metrics. I would document milestones for onboarding, enablement, adoption, and value realization, assign owners on both sides, and establish a regular operating cadence. I would revisit the plan as priorities change and use outcome data to support renewal and expansion conversations. Describe how you would handle a critical customer escalation involving a security or implementation issue. I would first establish the impact, urgency, affected stakeholders, and facts, then coordinate the appropriate Support and Engineering owners with a clear incident communication plan. I would provide the customer with transparent updates, confirmed next steps, and realistic timelines rather than speculation. After resolution, I would lead a review of root cause, preventive actions, and any changes needed to restore confidence and reduce recurrence. How do you communicate product value to both hands-on engineers and a CISO? For engineers, I focus on workflows, implementation guidance, integration details, and measurable operational improvements. For a CISO, I connect those improvements to business risk, compliance posture, vulnerability reduction, and time-to-value. I use the same underlying evidence but tailor the level of technical detail, outcomes, and language to each audience. What signals would tell you an account is at risk of churn, and what would you do? Signals include low adoption, missed implementation milestones, unresolved support issues, disengaged champions, leadership changes, unclear value metrics, and competitive evaluation activity. I would validate the root cause through direct stakeholder conversations and product-usage data, then create a recovery plan with specific actions, owners, dates, and executive involvement when appropriate. I would keep Sales and internal teams aligned while maintaining an honest, outcome-focused dialogue with the customer. Give an example of a customer-success process you would build in an early-stage company. I would build a standardized enterprise onboarding and health-scoring framework that combines customer goals, adoption milestones, stakeholder coverage, support trends, and renewal timing. The process would include templates for success plans, executive business reviews, escalation paths, and risk reviews, while remaining flexible enough for strategic accounts. I would pilot it with a small set of customers, gather feedback from internal teams, and iterate based on measurable adoption and retention outcomes. Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value. What you’ll do: * Success Planning & Value: Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges. Provide thought leadership on change management for large, scaled rollouts. Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally. * Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills – this role must align with many different internal teams, influence them to act toward customer needs. * Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues. * Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard. * Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles. * Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks. What we’re looking for: * 5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams – Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support. * Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle. * This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc. * An entrepreneurial mindset – you will be often build entirely new process or practices to ensure we best serve customers. * Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field. * Driven, high emotional intelligence, and strong priority management skills Strongly Preferred: * Previous early-stage startup experience * Passion for technology & cybersecurity * Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle ### About Us We live and breathe our company values: * We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. * We have a bias for intentional action — We prioritize, plan, try things, and fail fast. * We don’t take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. * We trust each other and assume good intentions — We’re transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: * Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. * Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). * 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. * ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. * 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child’s first year. If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians” with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with [Chainguard’s Global Candidate Privacy Notice](https://www.chainguard.dev/legal/candidate-privacy-notice). ©2026 Chainguard. All Rights Reserved. Show more [Apply now >](https://jobicy.com/jobs/151931-customer-success-manager-emea-2.md) > Annual salary information is not provided for this position. 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