[All remote jobs](https://jobicy.com/jobs.md)Open role[![EDB logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/6c7d3949-221.png)](https://jobicy.com/company/edb.md)Remote opportunity at[EDB](https://jobicy.com/company/edb.md) # Senior Technical Account Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/edb.md)Share28 Aug 2026Published32Listing views2Application actions27 Sep 2026Apply before Opportunity details ## About this role. AI SummaryThis Senior Technical Account Manager is a post-sales technical advisory role supporting EDB's largest and most complex Postgres and AI platform customers. The role combines customer success, database architecture guidance, troubleshooting, solution consulting, and project coordination. The successful candidate will engage senior technical and CxO stakeholders, help customers maximize their Postgres investment, and channel product feedback internally. It requires deep hands-on relational database expertise, cloud and Kubernetes knowledge, and the ability to manage competing enterprise customer priorities. The role is remote within the United States and requires up to 25% travel. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position requires at least six years of enterprise database experience plus broad technical fluency across Postgres, cloud platforms, operating systems, architecture, Kubernetes, analytics, and AI/ML concepts. It also demands independent ownership of high-value customer relationships and clear communication with senior technical and executive stakeholders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$155,000US market range$130k–$185k0$204k AI insightNo salary was disclosed, so these are estimated annual USD base-salary figures for a US-based senior technical account manager supporting enterprise database and cloud customers. Actual total compensation may be higher when variable pay, equity, location differentials, and benefits are included. ## Core skills Skills and capabilities most closely associated with this opportunity. [PostgreSQL](https://jobicy.com/jobs?search_keywords=PostgreSQL.md)[Technical Account Management](https://jobicy.com/jobs?search_keywords=Technical%20Account%20Management.md)[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Enterprise Databases](https://jobicy.com/jobs?search_keywords=Enterprise%20Databases.md)[Cloud Architecture](https://jobicy.com/jobs?search_keywords=Cloud%20Architecture.md)[Kubernetes](https://jobicy.com/jobs?search_keywords=Kubernetes.md)[Technical Consulting](https://jobicy.com/jobs?search_keywords=Technical%20Consulting.md)[Solution Architecture](https://jobicy.com/jobs?search_keywords=Solution%20Architecture.md)[Troubleshooting](https://jobicy.com/jobs?search_keywords=Troubleshooting.md)[Project Management](https://jobicy.com/jobs?search_keywords=Project%20Management.md) Sample interview questionsDescribe how you would build a technical success plan for a large enterprise customer adopting Postgres.I would begin with stakeholder discovery to understand business objectives, workloads, architecture, operational constraints, risks, and success metrics. I would translate those findings into a phased plan covering platform design, migration or deployment milestones, performance and availability targets, enablement, escalation paths, and regular executive reviews. I would maintain the plan jointly with the customer and adapt it as priorities or risks change. How would you troubleshoot a performance issue in a mission-critical Postgres environment? I would first assess impact, establish a clear timeline, and collect relevant evidence such as workload patterns, query plans, wait events, system metrics, database logs, replication status, and recent changes. I would isolate whether the issue stems from inefficient queries, indexing, locking, configuration, storage or network constraints, resource saturation, or application behavior. I would communicate findings and mitigation options clearly, implement the safest immediate remedy, and document preventative recommendations after resolution. How do you communicate a complex technical risk to CxO-level stakeholders? I frame the discussion around business impact, likelihood, customer outcomes, and clear decisions rather than implementation detail alone. I explain the risk in plain language, provide concise options with trade-offs, recommend a path forward, and identify required owners and timelines. Supporting technical detail is available for engineering teams, while executives receive an actionable summary. Give an example of how you would balance competing demands from multiple strategic customers. I would use a transparent prioritization model based on production impact, contractual commitments, security or availability risk, strategic importance, and time sensitivity. I would set expectations early, create response and follow-up plans, and involve internal specialists or leadership when capacity constraints affect critical work. Regular status updates ensure customers know their issues are being actively managed. What role can Kubernetes play in a Postgres deployment, and what considerations would you raise with a customer? Kubernetes can provide standardized deployment, orchestration, automation, and operational consistency for database-adjacent and, where appropriate, database workloads. I would evaluate stateful storage performance and durability, backup and recovery, replication, resource requests and limits, networking, observability, upgrade procedures, security controls, and disaster recovery. The recommendation would be driven by the customer's reliability requirements, operational maturity, and workload characteristics rather than treating Kubernetes as a default solution. A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit [www.enterprisedb.com](http://www.enterprisedb.com/) EDB is hiring a Senior Technical Account Manager (TAM) for US. The Senior TAM is responsible for building and maintaining post-sales relationships with EDB’s largest and most complex customers. These customers are typically large accounts adopting Postgres and AI solutions. The Senior TAM serves as a trusted technical advisor to drive successful outcomes and to ensure that the customers become a positive reference and continue their journey on Postgres technology. The Senior TAM is also the customer’s primary point of contact into all technical areas of EDB. As such, the Senior TAM’s technical abilities are critical in identifying solutions, architecture, troubleshooting issues, and answering technical questions as they arise. What you will do… * Establish a close working relationship with the customer’s senior technical leadership team and become their trusted advisor. * Help EDB customers maximize the value of their Postgres investment * Assist EDB customers to develop and deploy Postgres strategies * Provide technical leadership for the customer’s major Postgres initiatives (This may include solutions consulting, architecture guidance, and project management) * Maintain current functional and technical knowledge of the entire EDB product line * Provide clear and constructive product feedback to EDB’s product management teams based on customer requirements * Help to document best practices in developing and deploying EDB solutions * Function as a front-line technical resource for “best practice” and informal customer questions * Travel up to 25% of the time as required What will give you an edge… * At least six (6) years of hands-on experience with Postgres, Oracle, DB2 or MS SQL Server; professional certifications in any of the relational databases are desirable * Advanced technical skills, specifically in data management platforms, operating systems, cloud technologies, and technical architecture * Knowledgeable about data analytics and AI/ML concepts * Experience with Kubernetes * Excellent analytical skills regarding technical and project management issues * Good understanding of strategic sales process * Well-developed organizational skills with an ability to manage competing client demands * Excellent communications and interpersonal skills, including ability to interact and communicate with CxO level personnel * Bachelors/Masters degree in Information Technology / Computer science or equivalent technical training or industry experience preferred EDB is committed to supporting our employees’ overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2026! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits. We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply! EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity. EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee. #LI-Remote Show more [Apply now >](https://jobicy.com/jobs/151958-senior-technical-account-manager-2.md) > Annual salary information is not provided for this position. 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