[All remote jobs](https://jobicy.com/jobs.md)Open role[![PerfectServe logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/04/7e6f5669fc8c9ea0aa484ce7c3058599.jpg)](https://jobicy.com/company/perfectserve.md)Remote opportunity at[PerfectServe](https://jobicy.com/company/perfectserve.md) # Director of Product Management – US Remote Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/perfectserve.md)Share29 Aug 2026Published43Listing views3Application actions28 Sep 2026Apply before Opportunity details ## About this role. AI SummaryThis is a senior individual-contributor product leadership role owning the strategy, roadmap, delivery, and eventual team buildout for an AI-native healthcare answering-service platform. The director will lead customer and clinical discovery, translate workflows into prioritized requirements, and partner closely with engineering, the CTO, operations, marketing, and customer success. Success depends on shipping and measuring conversational AI capabilities while managing interoperability, HIPAA, safety, and clinical workflow considerations. The role is remote in the United States and offers a path to VP of Product as the platform scales. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines strategic product ownership with hands-on AI experimentation in a regulated healthcare setting where product quality, safety, integration reliability, and clinical usability are critical. It requires independent judgment across customer discovery, technical tradeoffs, outsourced delivery oversight, and executive-level prioritization. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$180,000US market range$180k–$245k0$270k AI insightThe posting discloses a starting base salary of $180,000 USD per year but does not provide an upper limit; therefore, the disclosed offer median is represented by the stated starting amount of $180,000. For a US-remote Director of Product Management leading AI products in healthcare technology, an estimated base-salary market range is $180,000 to $245,000 USD annually; total compensation may be higher depending on bonus and equity, which are not quantified here. ## Core skills Skills and capabilities most closely associated with this opportunity. [Product strategy](https://jobicy.com/jobs?search_keywords=Product%20strategy.md)[AI product management](https://jobicy.com/jobs?search_keywords=AI%20product%20management.md)[Conversational AI](https://jobicy.com/jobs?search_keywords=Conversational%20AI.md)[Healthcare technology](https://jobicy.com/jobs?search_keywords=Healthcare%20technology.md)[Clinical workflows](https://jobicy.com/jobs?search_keywords=Clinical%20workflows.md)[HL7 and FHIR](https://jobicy.com/jobs?search_keywords=HL7%20and%20FHIR.md)[HIPAA compliance](https://jobicy.com/jobs?search_keywords=HIPAA%20compliance.md)[Customer discovery](https://jobicy.com/jobs?search_keywords=Customer%20discovery.md)[Product experimentation](https://jobicy.com/jobs?search_keywords=Product%20experimentation.md)[Roadmap management](https://jobicy.com/jobs?search_keywords=Roadmap%20management.md) Sample interview questionsHow would you create a product strategy for an AI-native answering service used by healthcare organizations?I would begin with structured discovery across clinical staff, operators, administrators, and patients to identify high-volume, high-friction communication workflows. I would then define target jobs-to-be-done, safety boundaries, integration requirements, and measurable outcomes such as containment, transfer accuracy, latency, escalation quality, and user satisfaction. The roadmap would sequence low-risk, high-value use cases first and use pilots to validate value before broader deployment. How do you evaluate whether a conversational AI feature is ready for production in a clinical or patient-facing workflow? I establish explicit acceptance criteria spanning task completion, accuracy, latency, safety, privacy, escalation behavior, and accessibility. I use representative test sets, adversarial scenarios, shadow deployments, and human review to identify failure modes before launch. Production rollout should be phased, with monitoring, auditability, rapid rollback paths, and clear ownership for incidents and model-quality improvements. Describe how you would handle conflicting feature requests from customers, clinical operations, and engineering. I would make the decision framework transparent by evaluating each request against customer impact, clinical risk, strategic alignment, revenue or retention potential, technical effort, and opportunity cost. I would validate assumptions through evidence rather than prioritizing the loudest stakeholder. After deciding, I would communicate what is prioritized, deferred, or declined and document the rationale, dependencies, and next review point. What is your approach to product requirements involving HL7, FHIR, and healthcare APIs? I translate workflow needs into precise functional outcomes and data requirements, then work with engineering and interoperability experts to determine the appropriate standards and integration patterns. I ensure requirements address data ownership, identifiers, error handling, consent and access controls, audit trails, and operational fallback procedures. I also validate integrations in realistic customer environments because technical conformance alone does not guarantee workflow usability. How would you manage accountability for an outsourced development partner while preserving product quality and speed? I would set clear product objectives, detailed acceptance criteria, delivery milestones, quality expectations, and decision rights at the outset. Regular demos, backlog refinement, test evidence, and metric reviews would provide early visibility into risk rather than waiting until final delivery. When issues arise, I would distinguish between unclear requirements, capability gaps, and execution problems, then address them quickly through corrective plans and transparent escalation. ### What is PerfectServe? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue. PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians. Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach: * In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader. * PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years. At PerfectServe, you’ll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don’t have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward. If you’re looking for a well-established, tech-forward company full of smart people doing meaningful work, you’ve found the right place! Role Overview PerfectServe is seeking a Director of Product Management – AI to own the product vision, strategy, and lifecycle of our AI-native answering service platform. This is a modern product leadership role: you will define what gets built and why, ground every decision in deep customer and clinical understanding, and move fast using the tools of contemporary product development — including AI-assisted prototyping, rapid experimentation, and data-driven iteration. You are technically fluent enough to engage meaningfully with engineering architecture, evaluate AI capabilities critically, and prototype ideas yourself — but your primary orientation is toward the customer, the clinical workflow, and the business outcome. Reporting to the Sr Director, Product Management, you will be the connective tissue between healthcare operations teams, engineering, and executive leadership, translating complex clinical and interoperability needs into a clear, prioritized, and continuously evolving product roadmap. Core Responsibilities AI Product Vision & Roadmap Ownership * Define and own the product strategy for PerfectServe’s AI answering service, including near-term delivery commitments and a longer-horizon vision for how AI evolves across the portfolio. * Translate business objectives and clinical workflows into a prioritized, clearly reasoned product roadmap — and maintain it as a living document that reflects new information, not a static plan. * Partner with the CTO and Director of Software Engineering to align roadmap sequencing with technical capacity, architecture constraints, and infrastructure investments. * Make and communicate clear product tradeoff decisions: what is in scope, what is deferred, and why. Customer & Clinical Discovery * Lead ongoing customer discovery efforts: conduct interviews, site visits (virtual or in-person), and workflow observation sessions with clinical and administrative end users. * Develop and maintain a deep understanding of how healthcare organizations use answering services, operator consoles, and AI-augmented communication — including the pain points, workarounds, and compliance constraints that matter most. * Synthesize input from cross-functional teams, market and customers into product insights; distinguish signal from noise when stakeholder demands conflict. * Define user personas and jobs-to-be-done for the AI platform’s primary audiences: clinical staff, contact center agents, patients, and healthcare administrators. AI-Native Product Development Practices * Use modern AI tools to accelerate your own product work: generate prototypes and wireframes, run rapid concept tests, and explore technical feasibility before committing engineering resources. * Design and run structured product experiments — A/B tests, pilot programs, shadow deployments — to validate hypotheses before broad rollout. * Define clear acceptance criteria and success metrics for every feature, including AI-specific measures such as containment rate, deflection accuracy, latency, and user-perceived quality. * Actively evaluate emerging AI capabilities (new LLMs, voice models, orchestration frameworks) and recommend adoption decisions based on product value and technical fit, not novelty. Healthcare Interoperability & Workflow Expertise * Apply working knowledge of healthcare interoperability standards — HL7, FHIR, and API integration patterns — to shape AI feature design and integration requirements. * Ensure AI features are designed with clinical workflow reality in mind: how nurses, physicians, schedulers, and operators interact with systems under time pressure. * Identify and manage product-level compliance and safety considerations including HIPAA, minimum necessary data principles, and the appropriate use of AI in clinical decision-adjacent contexts. * Collaborate with Clinical and Operations teams to ensure AI behavior aligns with care protocols, escalation paths, and patient safety standards. Cross-Functional Alignment & Delivery * Own the relationship between product requirements and engineering delivery — writing precise, well-scoped specifications that reduce ambiguity without over-constraining implementation. * Serve as the product accountability owner for the outsourced development partner, reviewing deliverables against acceptance criteria and escalating quality issues promptly. * Collaborate with Marketing and Customer Success on go-to-market sequencing for new AI features, including packaging, positioning, and customer communication. * Represent the product perspective in executive conversations; communicate roadmap priorities, tradeoffs, and AI adoption risks clearly to non-technical stakeholders. Metrics, Learning & Continuous Improvement * Define the measurement framework for AI product performance: establish baselines, set targets, and drive quarterly reviews of key metrics with engineering and executive leadership. * Build a culture of learning from production data: use real-world call outcomes, error logs, and user feedback to continuously improve AI model performance and product design. * Identify and act on leading indicators of customer churn or dissatisfaction related to AI feature quality. Team Leadership * Initially operate as an individual contributor; build out a product and design team as the platform and organization scale. * Establish PM practices and norms that support AI-native development: lightweight documentation, fast feedback loops, and outcome-oriented delivery measurement. * Mentor and develop junior product team members as the function grows. Qualifications Required * 8+ years of product management experience, with at least 3 years owning AI, NLP, or conversational AI products in production. * Demonstrated ability to lead customer discovery in complex B2B environments; experience interviewing clinical or operational end users is a strong differentiator. * Working knowledge of healthcare interoperability standards: HL7 v2, FHIR, and API integration patterns. Able to engage in technical interoperability discussions without an engineer in the room. * Familiarity with HIPAA and the product design considerations it requires: data minimization, audit trails, access controls, and PHI handling. * Technical fluency sufficient to evaluate AI capabilities critically, write clear functional specifications, and prototype concepts using no-code or AI-assisted tools. * Track record of shipping AI features at scale and iterating based on production data and user feedback. * Strong written communication; able to produce clear PRDs, executive summaries, and customer-facing feature descriptions. * Experience working with outsourced development partners, including delivery accountability and quality review. Preferred * Experience with healthcare contact center operations, patient access workflows, or clinical communication platforms. * Hands-on familiarity with conversational AI platforms, voice agent frameworks, or telephony product design. * Exposure to LLM evaluation practices, prompt engineering workflows, or AI product safety frameworks. * Experience in a growth-stage company where product practice is still being built, not just inherited. * Ability to prototype using tools such as Figma, Claude, Replit, or equivalent AI-assisted development environments. Why This Role You will own the product direction of one of PerfectServe’s highest-priority strategic platforms, with direct access to the CTO and the latitude to shape how AI is applied to real clinical and operational problems. This is not a role for someone who wants to manage a large backlog from a distance — it is for a product leader who wants to be close to the work, close to the customer, and deeply invested in getting AI right in a domain where quality genuinely matters. As the platform and team grow, this role has a clear path to VP of Product. Compensation We offer a base salary range starting at $180,000 USD per year, with compensation tailored to your background, strengths, and potential to grow within the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations. ### Benefits: * Remote first work environment * Health, Dental, Vision, Life and Disability Insurance options available day one. * 401K – with match and immediately vested. * 17 company holidays, 2 floating holidays plus competitive paid time off policy * Internal Advancement Opportunities [PerfectServe](https://www.perfectserve.com/) offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care. 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