[All remote jobs](https://jobicy.com/jobs.md)Open role[![TripActions logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/950bf607-221.jpg)](https://jobicy.com/company/tripactions.md)Remote opportunity at[TripActions](https://jobicy.com/company/tripactions.md) # Business Travel Consultant (Berlin or Remote) (Geschäftsreiseexperte) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/tripactions.md)Share30 Aug 2026Published18Listing views0Application actions29 Sep 2026Apply before Opportunity details ## About this role. AI SummaryNavan is hiring a German-speaking Business Travel Consultant to provide high-quality travel support through chat, phone, and email. The role manages hotel, flight, rail, and rental-car bookings while assessing urgency, resolving traveler issues, and meeting SLA commitments. It requires at least five years of travel-consulting experience and three years of hands-on GDS experience with Sabre, Amadeus, or Galileo. The consultant will use tools such as Zendesk, Salesforce, Slack, and Gmail and relay customer feedback to product, design, and engineering stakeholders. Applicants must reside in Germany and be fluent in German with strong English skills. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is an experienced travel-support role requiring deep booking knowledge, mandatory GDS proficiency, and the ability to resolve urgent, multi-component travel disruptions accurately. The SLA-driven environment and multichannel customer contact make workload prioritization and precision especially important. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job medianMarket rate$55,000US market range$45k–$70k0$77k AI insightNo candidate salary, pay range, or other actual role compensation is disclosed in the posting. The figures are estimated US-market annual base-salary benchmarks in USD for an experienced corporate travel consultant/customer-support professional with GDS expertise; actual Germany-based compensation may differ substantially. ## Core skills Skills and capabilities most closely associated with this opportunity. [Corporate travel consulting](https://jobicy.com/jobs?search_keywords=Corporate%20travel%20consulting.md)[GDS systems](https://jobicy.com/jobs?search_keywords=GDS%20systems.md)[Sabre](https://jobicy.com/jobs?search_keywords=Sabre.md)[Amadeus](https://jobicy.com/jobs?search_keywords=Amadeus.md)[Galileo](https://jobicy.com/jobs?search_keywords=Galileo.md)[Customer support](https://jobicy.com/jobs?search_keywords=Customer%20support.md)[Travel booking](https://jobicy.com/jobs?search_keywords=Travel%20booking.md)[SLA management](https://jobicy.com/jobs?search_keywords=SLA%20management.md)[Zendesk](https://jobicy.com/jobs?search_keywords=Zendesk.md)[German-English communication](https://jobicy.com/jobs?search_keywords=German-English%20communication.md) Sample interview questionsHow do you handle a traveler whose same-day flight has been cancelled?I first confirm the traveler's immediate constraints, such as destination, meeting time, policy requirements, and acceptable alternatives. I then use the GDS and approved suppliers to identify compliant rebooking options, clearly explain trade-offs, secure the best option, and document the case. I keep the traveler updated until the revised itinerary is confirmed. Describe your experience using a GDS for complex itineraries. I use GDS tools to search availability, compare fare rules, build and modify PNRs, issue or reissue tickets, and manage disruptions. For multi-segment itineraries, I validate connection times, ticketing deadlines, traveler preferences, and company policy before finalizing the booking. How do you prioritize several urgent chat, phone, and email requests while meeting SLAs? I triage requests by departure time, traveler impact, disruption severity, and SLA target. I address immediate travel interruptions first, set clear expectations with other travelers, and use concise case notes so work can be handed off smoothly if needed. I regularly reassess priorities as new urgent cases arrive. How would you respond when a traveler requests an option outside their company travel policy? I would acknowledge the request, explain the applicable policy clearly and professionally, and offer compliant alternatives that meet as many of the traveler's needs as possible. If an exception process exists, I would follow it and obtain the required approval before completing the booking. What customer feedback would you share with product and engineering teams? I would report recurring friction points supported by specific examples, such as confusing self-service booking flows, supplier-content gaps, or frequent failure patterns. I would describe customer impact, frequency, urgency, and potential improvements so teams can prioritize changes using actionable service data. Werde Teil von Navan und bringe persönliche Begegnungen durch unermüdliche Innovation voran Bei Navan ist es unsere Mission, Reisen unkompliziert und effizient zu gestalten, damit sich Reisende darauf konzentrieren können, dort zu sein, anstatt dorthin zu gelangen. Unser Travel Experience Team steht im Mittelpunkt dieser Mission! Als zentrales Mitglied unseres schnell wachsenden Travel Experience-Teams unterstützt du die Reisebedürfnisse unserer Nutzer:innen direkt. Du bist verantwortlich für die Zufriedenheit unserer Kund:innen, indem du Probleme löst, effektiv kommunizierst und mit internen Teams zusammenarbeitest, um Hindernisse für Reisende aus dem Weg zu räumen – und dabei stets ein herausragendes Kundenerlebnis bietest. Als unsere erste Anlaufstelle gibst du wertvolles Feedback an unsere Produkt-, Design- und Engineering-Teams weiter, um unsere kundenorientierten und internen Plattformen zu verbessern. Diese spannende Rolle ermöglicht es dir, direkten Einfluss auf das Tagesgeschäft, die Reiseerfahrungen der Nutzer:innen und die Produktentwicklung zu nehmen. HINWEIS: Bewerber:innen müssen ihren Wohnsitz in Deutschland haben, um berücksichtigt zu werden. Bitte reiche alle Bewerbungen in englischer Sprache ein. Deine Aufgaben: * Bereitstellung erstklassiger Reiseunterstützung per Chat, Telefon und E-Mail * Aktualisierung Ihres Wissens über Anbieter, Reiseziele und Systeme * Schnelle Einschätzung der Kundenbedürfnisse, Dringlichkeit und Präferenzen * Sorgfältige Bearbeitung von Hotel-, Flug-, Mietwagen- und Bahnbuchungen * Beratung der Kunden zu den Self-Service-Optionen auf der Navan-Plattform und in der App * Schnelle Reaktion unter Einhaltung der SLA-Vorgaben * Einhaltung der Unternehmens- und Kundenrichtlinien zur Gewährleistung der globalen Compliance * Feedback an die Stakeholder zu Zielfortschritten und wichtigen Prozessen * Teilnahme an Teambesprechungen zu Produkten, Lieferanten und Branchenneuheiten * Ständige Information über Best Practices in der Reisebranche * Aufrechterhaltung der Anwesenheit, Absolvierung der zugewiesenen Schulungen und Erreichen der Leistungskennzahlen Was wir suchen: * Erfahrung: Mindestens 5 Jahre als Reiseberater mit Erfahrung in den Bereichen Flug-, Bahn- und Hotelbuchungen; mindestens 3 Jahre Erfahrung mit GDS (Sabre, Amadeus oder Galileo) (zwingend erforderlich) * Sprache: Fließende Deutschkenntnisse (zwingend erforderlich), sehr gute Englischkenntnisse * Kundenservice: Erfahrung im Contact Center oder in kundenorientierten Positionen * Technische Fähigkeiten: Sicherer Umgang mit Tools wie Gmail, Zendesk, Slack und Salesforce * Verfügbarkeit: Montag bis Freitag * Freie Tage: Samstag, Sonntag und Feiertage * Fähigkeiten: Fähigkeit zum Multitasking, schnelle Lösung dringender Angelegenheiten und selbstständiges Arbeiten zur Fehlerbehebung * Persönlichkeit: Einfühlsam, professionell und ausgezeichnet in der mündlichen und schriftlichen Kommunikation Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. * Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email [here](https://my.metaview.app/applications/opt-out?organization=15dd7e883f). Your decision to do so will not affect how your candidacy is evaluated. Please refer to our[Candidate Privacy Notice](https://navan.com/candidate-privacy-notice) for more information about our processing of personal data, and your rights. Show more [Apply now >](https://jobicy.com/jobs/152064-business-travel-consultant-berlin-or-remote-geschaftsreiseexperte.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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