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# Business Travel Consultant – German

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/tripactions.md)Share30 Aug 2026Published22Listing views2Application actions29 Sep 2026Apply before  Opportunity details

## About this role.

AI SummaryNavan is seeking an experienced German-speaking Business Travel Consultant to deliver frontline support for corporate travelers. The role handles air, rail, hotel, and car bookings while resolving urgent issues through chat, phone, and email. It requires at least five years of travel-consulting experience, three years of GDS experience, and fluent English and German. The consultant will work rotating shifts, meet service-level expectations, follow travel policies, and provide operational feedback to internal product and support stakeholders.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

4/5EasyHard

### Pace & Pressure

5/5RelaxedFast-paced

### Autonomy Level

4/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThis is a demanding customer-facing travel operations role because it requires deep booking-system knowledge, bilingual communication, and rapid resolution of time-sensitive traveler disruptions. Rotating coverage and SLA-driven work add pressure and require strong independent judgment.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianHighly competitive$60,000US market range$48k–$72k0$79k

AI insightNo actual salary, pay range, or other role payment was disclosed in the posting. The figures shown are estimated annual USD base-pay benchmarks for the US market for an experienced bilingual corporate travel consultant with GDS expertise; actual compensation in Portugal may differ materially.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Corporate travel consulting](https://jobicy.com/jobs?search_keywords=Corporate%20travel%20consulting.md)[German language fluency](https://jobicy.com/jobs?search_keywords=German%20language%20fluency.md)[English language fluency](https://jobicy.com/jobs?search_keywords=English%20language%20fluency.md)[GDS systems](https://jobicy.com/jobs?search_keywords=GDS%20systems.md)[Sabre](https://jobicy.com/jobs?search_keywords=Sabre.md)[Amadeus](https://jobicy.com/jobs?search_keywords=Amadeus.md)[Galileo](https://jobicy.com/jobs?search_keywords=Galileo.md)[Customer support](https://jobicy.com/jobs?search_keywords=Customer%20support.md)[Travel booking management](https://jobicy.com/jobs?search_keywords=Travel%20booking%20management.md)[SLA management](https://jobicy.com/jobs?search_keywords=SLA%20management.md)

Sample interview questionsDescribe a time you resolved an urgent travel disruption for a customer.I would explain the situation, quickly confirm the traveler's constraints and policy requirements, identify viable alternatives in the GDS, and communicate concise options. After securing the preferred itinerary, I would confirm all details and document the case to prevent follow-up issues.

How do you prioritize simultaneous chat, email, and phone requests during a high-volume shift?

I assess urgency first, especially travelers currently in transit or facing same-day disruptions, then consider SLA deadlines and case complexity. I keep customers informed with clear status updates, use templates where appropriate, and escalate only when an issue requires specialized approval or supplier intervention.

What is your experience using GDS platforms such as Sabre, Amadeus, or Galileo?

A strong answer should describe booking, changing, canceling, and reissuing air, rail, hotel, and car reservations; checking fare rules; and troubleshooting itinerary issues. It should also demonstrate accuracy, familiarity with queues and remarks, and awareness of policy and ticketing deadlines.

How would you handle a traveler whose preferred option is outside their company travel policy?

I would acknowledge the traveler's preference, explain the applicable policy professionally, and offer compliant alternatives that best meet their timing and comfort needs. If an exception process exists, I would clearly explain the required approval path and avoid making unauthorized commitments.

How do you ensure effective service when supporting customers in both German and English?

I adapt my language, tone, and level of detail to the traveler while keeping communications clear and professional in both languages. I confirm key booking details in writing, avoid ambiguous phrasing, and use active listening to ensure the customer understands next steps.

Join Navan in Powering In-Person Connections with Relentless Innovation

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our fast-growing Travel Experience team, you’ll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.

NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.

What You’ll Do:

* Provide top-tier travel support via chat, calls, and emails
* Maintain up-to-date knowledge on suppliers, destinations, and systems
* Quickly assess customer needs, urgency, and preferences
* Accurately handle hotel, flight, car, and rail bookings
* Guide customers in self-service options on the Navan platform and app
* Respond promptly, meeting SLA expectations
* Follow company and customer policies, ensuring global compliance
* Give feedback to stakeholders on goal progress and key processes
* Participate in team meetings on products, suppliers, and industry updates
* Stay current on travel industry best practices
* Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For:

* Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
* Language: Fluency in English and German – Mandatory fluency in both languages
* Customer Service: Background in contact center or customer-facing roles
* Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
* Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
* Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
* Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

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Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email [here](https://my.metaview.app/applications/opt-out?organization=15dd7e883f). Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our[Candidate Privacy Notice](https://navan.com/candidate-privacy-notice) for more information about our processing of personal data, and your rights.

Show more

[Apply now >](https://jobicy.com/jobs/152073-business-travel-consultant-german.md)

>  Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md)

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